A charge from myadt.com on your bank or card statement is a payment to ADT, the home security company, almost always a recurring monitoring bill run through EasyPay or AutoPay enrolled on your account. The amount usually covers the monthly monitoring fee plus taxes and government surcharges, and may include extras like a service plan, a technician visit, or financed equipment. If you don’t recognize it, log in at MyADT.com and open the Billing tab to see the itemized statement before you do anything else.
What the Charge Usually Includes
ADT bills on a recurring schedule: monthly, quarterly, semi-annually, or annually, depending on the plan.1ADT. Billing FAQs Monitoring plans start at $24.99 per month for self-setup systems and $45.99 or more per month for professionally installed systems, before taxes and local fees that vary by location.2ADT. Own vs Rent Security – Self Setup
A single charge can also bundle in other line items. The optional Quality Service Plan, ADT’s extended warranty for equipment repair and replacement, adds a monthly cost. A technician visit to your home carries a separate assessment, typically $59.99 per call.1ADT. Billing FAQs If you financed equipment through ADT’s partnership with Affirm, those installments can appear too, with terms up to 60 months and rates between 0% and 36% APR for professionally installed systems.2ADT. Own vs Rent Security – Self Setup
ADT’s EasyPay agreement spells this out: recurring payments cover “monthly standard service charges, optional and additional services, equipment purchased from ADT and all applicable taxes, fees, and surcharges” shown on the monthly bill.3ADT. EasyPay Usage Agreement
Why the Amount May Not Match What You Expect
A few things routinely throw customers off. ADT bills in advance, so a charge posting today is often for the service period ahead, not the one just finished. The first bill after installation is commonly prorated or still carries remaining installation fees, which makes it larger than the ones that follow.1ADT. Billing FAQs
Price increases are also written into the contract. ADT reserves the right to raise monitoring charges at any time after the first year of service.4ADT. Residential Services Contract If you object to a rate increase in writing within 30 days, you can terminate without paying the early termination fee, as long as ADT doesn’t waive the increase.5ADT. Monitoring Terms and Conditions
If you bought a self-setup system (marketed as ADT+), you were automatically enrolled in AutoPay on a credit card, and you don’t receive paper invoices. The charge can sit silently on your card for months before you notice it.1ADT. Billing FAQs
Charges That Keep Coming After You Canceled
ADT contracts automatically renew for successive 30-day terms. To stop the next renewal, you must give notice at least 30 days before the current term ends. Miss that window, and ADT can deduct 30 days of service charges from any refund you’re owed.5ADT. Monitoring Terms and Conditions
Canceling during the initial contract term is more expensive. ADT charges an early termination fee equal to 75% of the total remaining monthly charges, due immediately in full, which the contract calls a “Contract Termination Charge” rather than a penalty.5ADT. Monitoring Terms and Conditions If you financed equipment through ADT, the full remaining equipment and installation balance also comes due when you end monitoring.6ADT. Residential Terms and Conditions
How to Stop the Charge
How you cancel depends on how you originally bought the system. If you purchased online, log in and open the subscription management section:
- On MyADT: Account, then Manage Subscriptions, then submit the cancellation form.
- On ADT+: Billing, then Manage Subscriptions, then Cancel Subscription.
If no cancellation form appears, your system wasn’t bought online and you’ll have to call 1-800-ADT-ASAP (800-238-2727). ADT does not accept cancellation requests by email.7ADT. How Do I Cancel My ADT Monitoring
Get confirmation of cancellation in writing, and note the effective date, because ADT’s auto-renewal and 30-day notice rules decide whether you’ll see one more charge after you call.
Disputing a Charge You Believe Is Wrong
Start With ADT
Call ADT’s customer service line at 800-238-2727 and select Option 3 for billing and payment. Live chat is available on help.adt.com. Before you call, pull up the itemized statement: log in to MyADT.com, click the Billing tab, and open the billing statements.1ADT. Billing FAQs
If That Doesn’t Work, Dispute With Your Card Issuer
Under the Fair Credit Billing Act, you can dispute a billing error by sending written notice to your credit card issuer’s billing inquiry address within 60 days of the statement containing the charge. Include your name, address, account number, and a description of the disputed charge. The issuer must acknowledge your complaint within 30 days and resolve it within 90 days.8FTC. Using Credit Cards and Disputing Charges While the investigation is open, the issuer cannot report the disputed amount as delinquent or try to collect it.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
If your dispute is about service quality rather than a billing error, you’re generally expected to try to resolve it with the merchant first. If a credit card dispute doesn’t go your way, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Removing a Saved Card From MyADT
If you’re canceling or disputing ongoing charges, you may want to pull your card off the account so nothing posts automatically while things are being sorted out. Log in to MyADT.com and click the Billing tab. EasyPay users should select Manage EasyPay, then Change Payment Method. Non-EasyPay users click Update Payment Methods and use the three-dot menu next to the saved card to edit or delete it. If the card number itself has changed, you can’t edit the old entry; you have to add a new payment method.10ADT. How Can I Make Changes to My Credit or Debit Card Payment Method Information
Removing a card doesn’t cancel your service, and if you still owe under an active contract, ADT will continue to bill you. Treat it as a safeguard against surprise charges, not as a substitute for the cancellation steps above.