A “My Trend Vibe” charge on your credit or debit card statement comes from MyTrendVibe, an online store at mytrendvibe.com operated by a company called Bellus Forest Inc. It usually reflects a one-time purchase or a recurring subscription tied to that site. If you don’t recognize it, the cause is often a forgotten order, a free trial that rolled into a paid subscription, or an unauthorized use of your card.
Why the Descriptor May Not Look Familiar
Billing descriptors are the short strings banks use to identify where a transaction came from, typically 5 to 25 characters, and they often look different from the store’s public name.1Stripe. What Is a Statement Descriptor and How Do I Update It Depending on your bank’s formatting, the line item may read “MYTRENDVIBE,” “MY TREND VIBE,” or “MYTRENDVIBE.COM.” A mismatch between the descriptor and how you remember a merchant is one of the most common reasons a legitimate charge looks like a strange one.
Before You Assume Fraud
Check your email inbox and spam folder for order confirmations from mytrendvibe.com. Ask anyone else on the account — a spouse, family member, or authorized user — whether they made the purchase. Search the exact descriptor text online in case a related brand or product name jogs your memory. If a free trial is behind the charge, the subscription may have converted to paid without a fresh notification.
If nobody on the account recognizes the transaction and there’s no record of a purchase, treat the charge as potentially unauthorized and move quickly. The protections available to you shrink the longer you wait.
How to Cancel a MyTrendVibe Subscription
MyTrendVibe publishes a dedicated cancellation page with the following support contacts:2MyTrendVibe. Cancel Subscription
- Email: support@mytrendvibe.com
- Phone: +1 (888) 867-9807
- Hours: 9:00 a.m. to 5:00 p.m. Eastern, daily
Keep a written record of every contact: the date, the name of anyone you speak with, and any confirmation number you’re given. The FTC advises consumers to document cancellation attempts, because if the company keeps charging after you’ve clearly asked it to stop, that record becomes evidence in a bank dispute.3Federal Trade Commission. How to Stop Subscriptions You Never Ordered
Disputing the Charge with Your Card Issuer
The rules — and the deadlines — differ depending on whether the charge hit a credit card or a debit card.
Credit Card
Credit card disputes are governed by the Fair Credit Billing Act. Your liability for unauthorized charges is capped at $50, and many issuers offer zero-liability policies on top of that.4Investopedia. Fair Credit Billing Act To preserve your full rights, send a written dispute to the issuer’s billing-inquiry address within 60 days of the date the first statement showing the charge was mailed to you.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Include your name, account number, the amount and date of the charge, and why you believe it’s an error. Certified mail with a return receipt gives you proof of delivery.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Once your dispute is received, the issuer must acknowledge it in writing within 30 days and finish investigating within 90 days. While the investigation is open, you don’t have to pay the disputed amount, and the issuer can’t report it as delinquent or send it to collections. You do still need to pay the rest of your bill on time.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Debit Card
Debit card charges fall under the Electronic Fund Transfer Act and Regulation E, and the liability tiers are stricter. Report the loss or unauthorized use within two business days of learning about it, and your liability is capped at $50. Wait longer than two business days but report within 60 days of the statement, and the cap rises to $500. Miss the 60-day window and you could face unlimited liability for any further unauthorized transfers. The bank carries the burden of proving a transfer was authorized and cannot require you to file a police report or contact the merchant before it starts investigating.7Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs
Because the debit card window closes so much faster, report an unfamiliar debit charge the same day you spot it. Call the number on the back of the card.
Reporting Suspected Fraud
If you believe the charge is part of a scam, file a report with the Federal Trade Commission at ReportFraud.ftc.gov.8Federal Trade Commission. ReportFraud.ftc.gov The FTC doesn’t resolve individual disputes, but reports feed a database shared with law enforcement and help the agency spot patterns.9Federal Trade Commission. What to Do if You Were Scammed Your state attorney general’s consumer protection office may also accept a complaint and has its own process. Filing these reports does not replace disputing the charge with your bank; do both.