A charge labeled “dgtledge.com” on your bank or credit card statement is a $39.99 recurring subscription fee from MyDigital Edge, an online service operated by Exibyte LLC. It renews automatically every 30 days until you cancel. If you don’t recognize it or no longer want it, you can stop it through the company, and depending on when you signed up, you may be able to get your money back.
What the Charge Is
MyDigital Edge bills $39.99 for an initial 30-day period and then renews at the same rate every 30 days. The descriptor that shows up on statements is “dgtledge.com.”1dgtledge.com. MyDigital Edge Signup Subscribers get an electronic notice five to seven days before each renewal and a receipt after each successful charge.2dgtledge.com. Terms of Use
How to Cancel
You can cancel in three ways:
- Through your account on dgtledge.com, using the “Manage Account” link.
- By phone at +1 855 706-6003.
- By email to support@dgtledge.com.
Customer support runs weekdays from 8:00 a.m. to 8:00 p.m. Eastern time, excluding company holidays.2dgtledge.com. Terms of Use If you cancel after you’ve already been billed for the current cycle, your access continues through the end of that 30-day period.
Getting a Refund From the Company
Refunds are available within 30 days of your original sign-up date. Once a refund is approved, it goes back to the original payment method within 14 days of your cancellation notification, and funds generally reach your account three to five business days after that.2dgtledge.com. Terms of Use
If more than 30 days have passed since you signed up, the company’s own terms do not promise a refund. At that point, disputing the charge with your bank or card issuer is usually the better route.
Disputing the Charge With Your Card Issuer
Under the Fair Credit Billing Act, you can dispute an unauthorized or unrecognized credit card charge directly with your issuer. Send the dispute in writing to the issuer’s billing inquiry address within 60 days of the statement where the charge first appeared.3FTC. Using Credit Cards and Disputing Charges Include your name, address, account number, and a description of the charge, along with any supporting documents such as cancellation emails.
Your issuer must acknowledge the dispute within 30 days and resolve it within 90 days.4CFPB. How Do I Dispute a Charge on My Credit Card Bill You can withhold payment on the disputed amount during the investigation without being reported as delinquent. Federal law caps your liability for unauthorized charges at $50.3FTC. Using Credit Cards and Disputing Charges
If the issuer finds the charge valid, it must give you a written explanation. You can then appeal within the time the issuer sets or within 10 days of receiving the explanation, whichever is later.3FTC. Using Credit Cards and Disputing Charges
Reporting an Unauthorized Charge
If you believe you were charged without your consent, you can report it to the FTC at ReportFraud.ftc.gov or to the Consumer Financial Protection Bureau at (855) 411-2372 or through its website.5CFPB. Consumer Complaint Database State attorneys general also take complaints about unauthorized subscription charges; the National Association of Attorneys General keeps a directory of contact information for every state and territory.6NAAG. Consumer File a Complaint