A charge from “MP Manhattan Plaza LLC” on your credit or debit card statement comes from the Manhattan Plaza parking garage at 401–471 West 42nd Street in Hell’s Kitchen, operated by Manhattan Parking Group.1MPG Parking. Playwrights Horizons Parking “MP Manhattan Plaza LLC” is the legal entity name for that specific garage location, which is why it shows up on your statement instead of a more familiar brand name.
Why the Amount May Be Higher Than You Expected
Standard rates at the garage generally run between $25 and $60, but several things can push a single charge above the posted base rate. The garage sits in the theater district near Times Square, and rates increase during special events. Oversized vehicles are charged more, and the facility does not accept any vehicle over six feet tall.2ParkMobile. MPG Parking Manhattan Plaza LLC Garage
If you have a monthly account and recently tried to cancel, a surprise charge may be the next billing cycle running past your intended end date. MPG Parking’s monthly terms require at least 30 days’ written notice by email to cancel.3MPG Parking. Monthly Parking Terms and Conditions
One boundary worth noting: a charge labeled “MP Manhattan Plaza LLC” means you paid the garage directly. Reservations made through third-party platforms like ParkWhiz post under the platform’s name, not the garage’s.4ParkWhiz. Why Did I Get Charged by ParkWhiz
How to Dispute the Charge
Start with the operator. Manhattan Parking Group’s corporate office can be reached at (212) 490-3460 or info@mpgparking.com, and the garage itself at (646) 781-9987.5MPG Parking. MPG Parking Locations1MPG Parking. Playwrights Horizons Parking The company handles refund requests on a case-by-case basis.6MPG Parking. Privacy Policy Response rates have been a problem for other consumers, so document your attempt in writing and save copies of any receipts, reservations, or cancellation emails.
If the operator doesn’t resolve the issue, dispute the charge with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the charge first appeared on your billing statement to send a written dispute to the issuer’s billing inquiries address. Include your name, account number, and an explanation of why the charge is wrong, with copies of supporting documents. Certified mail is a good idea. The issuer must acknowledge your dispute within 30 days and resolve it within 90 days. You are not required to pay the disputed amount during the investigation, and the issuer cannot report it as delinquent.7Federal Trade Commission. Using Credit Cards and Disputing Charges
You can also file a complaint with New York City’s Department of Consumer and Worker Protection through the DCWP website or by calling 311. DCWP licenses and regulates parking garages and investigates complaints about pricing, signage, and service disputes.8NYC.gov. Garages and Parking Lots
NYC Rules That Give You Grounds to Complain
New York City requires garages to post their rates on a sign at every public entrance, with total and maximum charges listed for specific time periods. Rate variations by time of day, day of the week, or special events must be posted right next to the standard rate sign.8NYC.gov. Garages and Parking Lots Operators cannot charge more than their filed rates without first submitting the increase to DCWP and posting the new rates for at least 60 days before they take effect.9NYC Admin Code. Title 20, Chapter 2, Subchapter 17
Operators also cannot require you to estimate your departure time as a condition of entry, and they cannot force you to buy anything else as a condition of parking.10NYC Rules. 6 RCNY Section 2-161 If an attendant quoted you a rate that didn’t match the posted sign, that is itself a basis for a DCWP complaint.
What Other Customers Have Reported
Manhattan Parking Group LLC is not accredited by the Better Business Bureau and has received 38 complaints across its locations over the past three years. The company left 37 of those unanswered; one was resolved. Billing-related complaints include an attendant charging $45 instead of the $27 posted rate (attributed to “city tax”), an unexplained upcharge of more than $26 that a manager reportedly acknowledged, a monthly reservation charged for a following month despite a cancellation attempt 10 days ahead, and a $42 online reservation that went unrefunded after police closed the street.11Better Business Bureau. Manhattan Parking Group LLC Complaints The pattern reported in those filings is difficulty getting a response from the corporate office, which is worth factoring into how you escalate: if you don’t hear back within a reasonable time, move to your card issuer and DCWP rather than waiting.