A “MOL Resume” or “RESUME.IO” line on your statement is a recurring subscription fee from Resume.io, the online resume-building site. It almost always traces back to a $2.95 seven-day trial that rolled into a paid plan when the trial ended.1Resume.io. Pricing To stop it, cancel through Resume.io; if the charge is unauthorized or a cancellation you already made didn’t take, you can dispute it with your card issuer.
Why This Charge Shows Up
Resume.io’s trial gives seven days of access to premium templates for $2.95. If you don’t cancel inside that window, the account converts to a recurring premium subscription at $29.95 per cycle, with the exact amount varying by country.1Resume.io. Pricing
Billing runs every four weeks, not monthly. That produces about 13 charges a year rather than 12, and each charge lands on a different calendar date because the cycle counts from your original sign-up timestamp.2Resume.io. Billing Cycle and Subscription Details3Resume.io. Billing and Refund Policy The descriptor on your statement usually reads “RESUME.IO,” but some processors display “MOL Resume” or a similar variant.
How To Cancel
Resume.io has a dedicated cancellation page where you enter the email tied to the account and click “Cancel Subscription.”4Resume.io. Cancel Subscription You can also cancel from account settings on the site or by emailing support@career.io.5Resume.io. Terms of Service
Watch the cancellation flow closely. The site may offer a “subscription extension” instead of a cancellation, which only pauses the account. Billing restarts automatically when the pause ends, so you have to complete the full cancellation for charges to stop for good.3Resume.io. Billing and Refund Policy
A successful cancellation triggers a confirmation email. If you don’t get one, treat the cancellation as incomplete and try again. Missed confirmations are a common reason charges keep appearing after users think they’ve cancelled.3Resume.io. Billing and Refund Policy
Can You Get a Refund
Refunds from Resume.io are available only within the first seven days of account creation, framed by the company as a “7-day money back guarantee” tied to the trial.6Resume.io. Right of Withdrawal After that window, the subscription is ineligible for a refund whether or not you used the premium features.3Resume.io. Billing and Refund Policy The terms of service state more broadly that “no refunds will be provided for our subscription services.”5Resume.io. Terms of Service
Disputing the Charge With Your Card Issuer
If Resume.io denies a refund and you believe the charge was unauthorized or the result of a billing error, you can dispute it through your credit card issuer under the Fair Credit Billing Act. Send a written dispute to the address your issuer designates for billing inquiries, and make sure it arrives within 60 days of the first statement showing the charge. Include your account number, a description of the error, and copies of supporting documentation such as any cancellation confirmation email you have.7Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge your complaint within 30 days and resolve it within 90 days. While the investigation is open, you can withhold payment on the disputed amount without being reported as delinquent.7Federal Trade Commission. Using Credit Cards and Disputing Charges If the dispute is denied and you still believe the charge is wrong, you can file a complaint with the Consumer Financial Protection Bureau or with the FTC at ReportFraud.ftc.gov.