A charge from “Mode Mobile,” “Mode Earn Club,” or just “Mode” on your bank or credit card statement is a Mode Mobile, LLC charge for a Mode Earn Club subscription. It is a recurring membership fee tied to the Mode Earn App or a Mode EarnPhone, and it auto-renews until you cancel.1Mode Mobile Help Center. Mode Earn Club Subscription FAQ
What the Charge Is
Mode Earn Club is the paid tier of the otherwise free Mode Earn App. The subscription unlocks higher earning rates and extra perks inside the app.1Mode Mobile Help Center. Mode Earn Club Subscription FAQ
The top-tier plan, Earn Club Max, is priced at $4.99 per week but shows up as a single monthly charge of roughly $19.99. If that payment fails, Mode may downgrade the account to Earn Club Lite and try to bill $4.99 per month instead.2Mode Mobile. Mode Earn Club Subscription Lite plans also come in quarterly and yearly cycles.3Mode Mobile Help Center. Mode Earn Club Subscription Cancellation and Refund Policy Every plan renews automatically for successive terms unless canceled.4Mode Mobile. Earn Club Terms
If you don’t remember signing up, the subscription likely started when someone in your household enrolled through the Mode Earn App or activated a Mode EarnPhone.
How to Cancel
Canceling is the only way to stop the recurring charge. Mode Earn Club has no pause option.3Mode Mobile Help Center. Mode Earn Club Subscription Cancellation and Refund Policy You have three options:5Mode Mobile Help Center. How to Cancel Your Mode Earn Club Subscription
- In the Mode Earn App, open your profile, go to My Mode, then Plan & Benefits, and tap Cancel Subscription.
- In the app, open your profile, go to Settings, then Manage Earn Club Account, and tap Cancel Subscription.
- On the web, visit the Mode Subscription page, click Cancel Subscription, and enter your email address.
After you cancel, your membership benefits run through the end of the period you already paid for, and no further charges are made.
If you signed up through Google Play rather than directly with Mode, cancel through Google Play’s subscription manager. Deleting the app on its own does not end a subscription.6Google. Cancel Subscriptions on Google Play
Can You Get a Refund From Mode
It depends on the plan. Monthly subscriptions and the Earn Club Max plan are non-refundable. Quarterly and yearly Lite plans come with a 30-day money-back guarantee.3Mode Mobile Help Center. Mode Earn Club Subscription Cancellation and Refund Policy
To use that 30-day guarantee, open the Mode Earn App, go to your profile, tap the Earn Club banner, and look for a Money-Back Guarantee button. The button only appears while you are still inside the eligible window.
Outside the money-back window, Mode’s terms say no partial refunds are issued for cancellations made mid-cycle.4Mode Mobile. Earn Club Terms
Charged After Canceling or Billed Twice
If you were charged after you canceled, or you see duplicate charges, email earn@modemobile.com with your subscription details, the date you canceled, and any confirmation you received. Mode says duplicate charges are “refunded promptly” when reported with billing details, dates, and amounts.3Mode Mobile Help Center. Mode Earn Club Subscription Cancellation and Refund Policy You can also reach support through the chatbot in the Mode Earn App.
Disputing the Charge With Your Bank
If Mode won’t resolve the problem and you believe the charge is unauthorized or wrong, you can dispute it with your credit card issuer. Under the Fair Credit Billing Act, you generally have 60 days from the date the charge first appeared on your statement to send a written dispute to the card issuer’s billing inquiry address. Include your name, account number, a description of the problem, and copies of any supporting documents.7Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. While it investigates, it cannot report you as delinquent on the disputed amount or try to collect it.7Federal Trade Commission. Using Credit Cards and Disputing Charges If the result goes against you, you can appeal to the issuer or file a complaint with the Consumer Financial Protection Bureau.