A Mobile Fox Limited charge on your credit card or bank statement is almost always a payment processed through a mobile game published by Mobile Fox Ltd, a UK-registered developer of cash-prize gaming apps such as Bubble Arena and Solitaire Arena. The charge usually reflects an in-app deposit or purchase made on an iPhone or Android device. If you don’t recognize it or want your money back, the quickest routes are a refund request through Apple or Google (whichever billed you) or a dispute filed with your bank or card issuer.
What the Charge Is
Mobile Fox Ltd is a private limited company incorporated in the United Kingdom on September 29, 2018, under company number 11595984.1UK Companies House. Mobile Fox Ltd – Company Overview It builds mobile games that let players compete for real-money prizes. Its best-known title, Bubble Arena: Cash Prizes, carries an 18+ rating on the App Store and is listed under “Gambling” and “Advertising.”2Apple. Bubble Arena: Cash Prizes on the App Store The company also operates Solitaire Arena, a similar cash-competition card game.
If your statement instead references “mobilfox.com” or “mobilfox.hu,” that is a different business: Mobilredfox Ltd., a Hungarian phone-accessory retailer unrelated to the UK gaming company.3Mobilfox. Impressum
Refunds for iPhone or iPad Charges
If the payment went through Apple, go to reportaproblem.apple.com, sign in with your Apple ID, choose “Request a refund,” pick a reason, and select the specific transaction. Apple says it will give you a status update within 24 to 48 hours.4Apple. Request a Refund for Apps or Content A refund request does not end recurring billing, so if you have an active subscription tied to a Mobile Fox app, cancel it separately in your Apple Account settings.
Refunds for Android Charges
For charges billed through Google Play, open your order history at play.google.com and request a refund on the transaction. If you believe the charge was unauthorized, Google has a dedicated form covering purchases made in the previous 120 days for credit or debit card payments, or 60 days for mobile carrier billing.5Google. Get a Refund for a Google Play Purchase Google says it typically emails an update within seven business days.
Disputing the Charge With Your Bank or Card Issuer
If Apple or Google won’t refund the charge, or you’re confident the transaction is fraudulent, take it to your card issuer or bank. Under the federal Fair Credit Billing Act, your maximum liability for an unauthorized credit card charge is $50, and you must send a written dispute to the issuer’s billing-inquiry address within 60 days of the statement date on which the charge appeared.6Federal Trade Commission. Using Credit Cards and Disputing Charges The issuer must acknowledge your dispute within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount during the investigation without being reported as delinquent.
Missed the 60-day window? California’s Attorney General points to a second option: a “claims and defenses” assertion, made in writing within one year of the first bill showing the charge. It requires a good-faith attempt to resolve the issue with the seller first and generally applies to charges over $50.7California Attorney General. Credit Cards: Dispute a Charge
Why Other Players Have Chased Refunds
You are not the first person to look for one. Reviews of Bubble Arena describe a pattern of complaints about payouts. Several reviewers said winnings shrank to as little as one cent per game after an initial run of success. One user reported that after winning $200 across two cash games, the developer accused them of “cheating” and “playing unfair” and refused to pay out, offering only to return the original $40 deposit.2Apple. Bubble Arena: Cash Prizes on the App Store Others compared the difficulty curve to a slot machine. At least one reviewer did confirm withdrawing $34 to PayPal, though they said the process was not clear about which email address was required.
If you deposited money in one of these apps and want it back, start with the platform that processed the payment. Keep screenshots of the transaction, any in-app messages from the developer, and your refund request confirmation; you’ll want them if the case moves to your card issuer.