A “MOB” or “MOB PREMIUM SUB LONDON GBR” line on your bank or card statement is a Mob payment charge for Mob Premium, a paid recipe and meal-planning subscription run by Mouth Group Limited, a company registered at 78 Kingsland Road, London.1GOV.UK – Companies House. Mouth Group Limited It usually appears because a free trial rolled into a paid plan or an annual subscription renewed. To stop it, cancel through whichever platform you signed up on, then request a refund if you are still inside the eligible window.
What Mob Premium Is
Mob Premium launched in 2023 as a subscription service offering meal plans, shopping lists, and recipes from the company’s chefs in London.2Business of Apps. Ben Lebus To Headline Business of Apps London 2026 Standard subscriptions start at £34.99 a year through the Mob website, with a monthly option also available. Pricing varies by region and platform.3Mob Support. Mob Premium Pricing and Free Trials
Why the Charge Showed Up
The most common cause is a free trial that converted into a paid subscription. Payment details are taken at signup, and if the trial is not cancelled before it ends the plan turns into a recurring paid one.4Mob Support. Why Was I Charged After My Free Trial Mob’s own terms state the company does not send reminder emails before a trial converts or an annual plan renews, so a charge can arrive months after you last thought about the account.5Mob. Mob Premium Terms and Conditions
If you used a free trial on any Mob product before, you are not eligible for another one and will be charged immediately on signing up again.3Mob Support. Mob Premium Pricing and Free Trials That catches out people who assume a second signup starts a fresh trial.
How To Cancel
Cancel on whichever platform you originally used. Cancelling in the wrong place will not stop the billing.
- If you signed up on the Mob website, log in at www.mob.co.uk and cancel through your account settings.
- If you signed up on an iPhone or iPad, cancel through the App Store’s subscription settings on your device.
- If you signed up on an Android device, cancel through the Google Play subscription settings.
Mob advises cancelling at least 24 hours before a free trial ends to avoid being charged.4Mob Support. Why Was I Charged After My Free Trial
How To Get a Refund
Refund rules depend on where you subscribed and how quickly you act.
Apple or Google Subscriptions
Requests must be made within 48 hours of subscribing or of an annual renewal charge. Apple refunds go through reportaproblem.apple.com; Google refunds go through the Payments and subscriptions section of the Play Store. Approval sits with Apple or Google rather than Mob, and payment usually takes three to five working days when granted.6Mob Support. Can I Get a Refund for Mob Premium
Website Subscriptions
Email help@mob.co.uk with your account details and the reason for the request. Mob reviews these case by case. For annual plans, a request made within 14 days of the renewal payment may be eligible.6Mob Support. Can I Get a Refund for Mob Premium
Mob does not offer prorated refunds for time left on a subscription once the applicable window has closed. For anyone who subscribed after February 4, 2026, the terms state that by subscribing you consent to immediate access and waive the right to cancel and receive a refund once the paid period begins. Subscribers from before that date keep a 14-day cooling-off period, provided they have not already accessed premium content.5Mob. Mob Premium Terms and Conditions
If Mob Refuses, Dispute With Your Bank
When the platform or Mob will not refund you, the next step is your card provider.
UK Cards
On credit card purchases over £100, you can claim under Section 75 of the Consumer Credit Act, which makes the card provider jointly liable with the merchant. For smaller amounts, or for debit and prepaid cards, ask your provider for a chargeback, sometimes called a disputed transaction. Claims generally have to be filed within 120 days of the charge.7Visa UK. Chargeback Purchase Disputes The merchant can contest the claim, so the outcome is not guaranteed. If your provider refuses, you can escalate to the Financial Ombudsman Service.8Citizens Advice. Getting Your Money Back if You Paid by Card or PayPal
US Credit Cards
Under the Fair Credit Billing Act, send a written dispute to your card issuer’s billing inquiry address within 60 days of the statement showing the charge. The issuer has to acknowledge the dispute within 30 days and resolve it within 90 days. While the investigation is open, you can withhold payment on the disputed amount, and the issuer cannot pursue collection or report it against your credit. Consumer liability for unauthorized credit card charges is capped at $50 under federal law.9Federal Trade Commission. Using Credit Cards and Disputing Charges
US Debit Cards
Contact your bank as soon as you spot the charge. Reporting within two business days of learning about an unauthorized transaction caps your liability at $50 or the amount taken, whichever is less. Waiting longer raises the cap to $500, and going past 60 days from the statement date can leave you responsible for the full amount of any further unauthorized transactions on the account.10Consumer Financial Protection Bureau. How Do I Get My Money Back After I Discover an Unauthorized Transaction