A charge labeled “mlaststat.com” on your bank or credit card statement is a billing descriptor for Lasta, a weight-loss and wellness subscription app. The charge almost always traces back to a low-cost or free trial that converted into a recurring paid plan, and sometimes to optional add-on plans selected during sign-up. To stop it, cancel the subscription through the channel you used to sign up; if that fails or the charge is unauthorized, dispute it with your card issuer.
What the Charge Is
Lasta sells personalized weight-loss plans, calorie tracking, and workout content on a subscription basis. Payments run through a third-party platform, which is why the descriptor on your statement may not say “Lasta” plainly. Consumers have reported seeing variants such as “lastamobil,” “lastaapp,” and names beginning with “LASTA.FT.”1Better Business Bureau. Lasta Inc BBB Complaints The “mlaststat.com” descriptor fits that same pattern.
Under Lasta’s terms of use, trial subscriptions automatically convert to paid recurring plans unless canceled at least 24 hours before the trial ends.2Lasta. Terms of Use The sign-up flow also offers optional add-on plans for features like advanced workouts or chair yoga. If you see several charges on the same day, those add-ons are the likely explanation; multiple consumers have reported being charged for add-ons they did not realize they had selected.1Better Business Bureau. Lasta Inc BBB Complaints
How To Cancel the Subscription
Deleting the Lasta app does not cancel the subscription, and charges will continue until you cancel through the right channel.2Lasta. Terms of Use Use the method that matches how you signed up.
- In the Lasta app: tap the profile icon in the top-right corner, select Profile Card, tap Manage My Membership, then Cancel Plan and confirm.
- On the Lasta website: go to lasta.app, click the chatbot icon in the bottom-right corner, enter your email, select Manage My Subscription, then Cancel My Subscription, and confirm.3Lasta. How To Cancel Lasta Subscription
- If you subscribed through Apple: on your iPhone, open Settings, tap your name, tap Subscriptions, select Lasta, and tap Cancel Subscription.
- If you subscribed through Google Play: open Google Play, tap your profile photo, go to Payments & Subscriptions, then Subscriptions, select Lasta, and tap Cancel Subscription.3Lasta. How To Cancel Lasta Subscription
- By email: send a cancellation request to support@lasta.app from the email address you used to register, stating clearly that you want to cancel.2Lasta. Terms of Use
After cancellation, you keep access through the end of the current billing period, and no further charges should post.
Getting a Refund From Lasta
Lasta treats most fees as non-refundable but recognizes a few exceptions. If you never received access to the service within 14 days of purchase, you can email support and, if the issue isn’t resolved within another 14 days, request a full refund. Residents of California and Connecticut have the right to cancel and receive a full refund if the request is made before midnight of the third business day after the purchase date.4Lasta. Refund Policy
Purchases made through the Apple App Store or Google Play fall outside Lasta’s refund policy. For those, you need to request a refund through Apple’s or Google’s own process.4Lasta. Refund Policy
In practice, Lasta has often issued full refunds and disabled auto-renewal when consumers filed formal complaints through the Better Business Bureau, even in cases where its stated policy would not have required a refund.5Better Business Bureau. Lasta Inc BBB Complaints
Disputing the Charge With Your Bank
If Lasta won’t resolve the issue or you can’t reach the company, you can dispute the charge directly with your card issuer. Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is capped at $50, and you have 60 days from the date the charge first appeared on your statement to file a written dispute.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Send a written billing-error notice to the address your card issuer designates for billing inquiries, not the payment address. Include your name, account number, and a description of the charge. The issuer must acknowledge your notice within 30 days and resolve the dispute within 90 days. During the investigation, it cannot try to collect the disputed amount, charge interest on it, or report it as delinquent.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Most major banks also let you open a dispute through their app or online banking portal. The Consumer Financial Protection Bureau recommends keeping copies of all correspondence and noting the dates of any follow-up calls.7Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
Reporting the Charge To Federal Agencies
If you believe the charge is fraudulent or part of a deceptive practice, you can file a report with the Federal Trade Commission at ReportFraud.ftc.gov. The FTC doesn’t resolve individual complaints or recover money directly, but it enters reports into Consumer Sentinel, a database used by more than 2,000 law enforcement agencies to identify patterns.8Federal Trade Commission. Report Fraud If your financial information was compromised, the FTC also runs IdentityTheft.gov, which walks you through a formal recovery plan.9Federal Trade Commission. What To Do if You Were Scammed