Milwaukee VA Phone Directory: Extensions, Clinics, and Crisis Lines

The Milwaukee VA phone directory runs off one main switchboard: 414-384-2000, or toll-free 888-469-6614. Both lines reach the Clement J. Zablocki VA Medical Center at 5000 West National Avenue and are staffed 24 hours a day, seven days a week, though individual clinics keep their own hours. From that main number you can be transferred anywhere in the system, or you can enter a department extension directly. The six community-based outpatient clinics have their own separate numbers, listed further down.¹

If an extension doesn’t connect, press zero for an operator. Have your VA health ID card or a recent piece of VA mail nearby; staff will verify your identity before discussing medical or billing records.²

Department Extensions at the Main Campus

Dial 414-384-2000 or 888-469-6614, then enter the extension when the automated system answers.¹

Pharmacy Services: ext. 42085. For automated prescription refills, select option 1 from the main menu instead.
Patient Billing: ext. 46282. Copayment questions and account statements.
Means Testing and Enrollment: ext. 42039. Eligibility and enrollment in VA health care.
Patient Advocate: ext. 42604. Complaints, service concerns, and care issues.
Beneficiary Travel: ext. 42056. Mileage reimbursement claims.
DAV Van Transportation: ext. 47274. Free shuttle rides for eligible veterans.
Homeless Services (HUD-VASH): ext. 41268. Housing assistance for veterans experiencing homelessness.

Specialty Clinic Extensions

These clinics take calls directly through their own extensions off the main number, so you skip the general operator queue.¹

Audiology: ext. 41221
Eye Clinic (Optometry): ext. 42111
Dental Clinic: ext. 42965
Domiciliary (Building 123): ext. 41200

For any department not listed, ask the switchboard operator to transfer you.

Community-Based Outpatient Clinic Numbers

The Milwaukee VA system operates six satellite locations across eastern Wisconsin. Each has its own number and its own scheduling system, so an appointment at the main campus won’t show up at a clinic (and the reverse is also true). Call the specific location where the appointment was booked to cancel or reschedule.³

Appleton (John H. Bradley Clinic), 10 Tri-Park Way: 920-831-0070. This clinic also has extensions through the main Milwaukee number for primary care (ext. 44255), specialty care (ext. 47801), and mental health (ext. 47500).¹
Green Bay (Milo C. Huempfner Clinic), 2851 University Avenue: 920-431-2500.
Cleveland, 1205 North Avenue: 920-693-5600.
Union Grove, 21425 Spring Street: call the main number at 414-384-2000 for current direct-dial information.
Oconomowoc, 1289 Olympia Fields Drive: call the main number for scheduling and direct-dial information.
Community Resource and Referral Center (CRRC), 1818 North Martin Luther King Drive, Milwaukee: focuses on connecting veterans with community support services.

When to Skip the Phone Entirely

Enrolled patients can sign in at VA.gov to send secure messages to a care team, request prescription renewals, and manage appointments without waiting on hold.⁴ Secure messaging works well for non-urgent questions, symptom updates, test results, and referral requests. It does not replace a phone call for anything urgent.

For technical problems with the online portal, My HealtheVet support is at 877-327-0022, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.⁵

Emergency and Crisis Numbers

For a mental health crisis or emotional distress, dial 988 and press 1 to reach the Veterans Crisis Line. Responders are trained specifically to help veterans and can coordinate follow-up with the Milwaukee VA. You can also text 838255 or chat online at VeteransCrisisLine.net. The service runs 24 hours a day, every day.⁶

For a physical medical emergency, call 911 or go to the nearest emergency room. You do not need VA approval first. If you receive emergency care at a non-VA facility, the VA must be notified within 72 hours. You or the treating hospital can call 844-724-7842 to report the visit, which is required for the VA to cover the costs. Missing that 72-hour window can leave you responsible for the full bill, so make the call from the hospital if you have to.⁷

1
U.S. Department of Veterans Affairs. Contact Us – VA Milwaukee Health Care
2
U.S. Department of Veterans Affairs. Privacy and HIPAA-Focused Training
3
U.S. Department of Veterans Affairs. Locations – VA Milwaukee Health Care
4
U.S. Department of Veterans Affairs. Send and Receive Secure Messages
5
U.S. Department of Veterans Affairs. Manage Health Appointments
6
Veterans Crisis Line. Veterans Crisis Line
7
U.S. Department of Veterans Affairs. Emergency Vs. Urgent Care – Whats the Difference