Medi Health Rewards Charge: Cancel, Refund, and Dispute

A “Medi Health Rewards” charge on your bank or credit card statement is a $29.95 recurring monthly fee for the Medilisk Health Rewards Membership, a subscription program run by the online retailer Medilisk that is typically added to a customer’s order during checkout of a one-time product purchase.¹ To stop it, cancel through Medilisk’s member portal or by email, then dispute any unauthorized charges with your card issuer if the company does not refund you.

Where the Charge Came From

Medilisk is a Florida-based online retailer, operated by Prime Commerce LLC, that sells natural health products such as creams, sprays, and supplements.² If you see this charge, you or someone with access to your card most likely bought a Medilisk product recently. Common purchases named in consumer complaints include a hemorrhoid spray, a hearing restoration spray, and a lung cleansing spray.³

The membership is described on Medilisk’s site as optional and joinable “in one click,” offering 50% off store products, priority support, and early access to new releases.⁴ A separate checkout page frames it as a “VIP Membership” with a 30-day free trial, then $29.99 per month, with the first charge posting 10 days after purchase and every 30 days after that.⁵ Medilisk’s own pages use both $29.95 and $29.99 figures, and some consumers have reported charges of $13.95 or $13.99 instead.⁶

Hundreds of Better Business Bureau complaints describe the same experience: a customer places a one-time product order, then discovers recurring membership charges weeks or months later. In its responses through the BBB, Medilisk repeatedly states that the membership “was added during your checkout.”⁷ Several customers said the option was labeled “free” at checkout and later converted into a paid subscription, with no confirmation email or welcome message.⁶

How to Cancel the Membership

Medilisk lists two cancellation channels:

Email a cancellation request to info@medilisk.com.
Log in to the member portal at go.medilisk.com/health-rewards-login and cancel or suspend the subscription there.

The company also publishes a support phone number, (888) 893-8042.² Consumers filing BBB complaints have consistently reported that the phone number does not work, goes to unanswered voicemail, or disconnects, and that emails often go unanswered.⁸ The portal is the most direct route. Keep a screenshot of any confirmation you receive.

Cancellations must be submitted at least three days before the next billing period to prevent another charge.⁵

Getting a Refund From Medilisk

Medilisk’s stated refund policy allows a full refund of a membership charge within 20 days of it posting, as long as you have not used any membership benefits, such as buying discounted products, during that billing cycle.⁵

When direct contact fails, filing a complaint with the Better Business Bureau has proven the most reliable way to get a response. Medilisk typically replies through the BBB portal confirming cancellation and promising a refund to the original payment method within 3 to 5 business days, though the company sometimes says processing can take up to 35 business days depending on your bank.⁶ You can file a complaint at bbb.org against the Medilisk.com profile.

Disputing the Charge With Your Card Issuer

If Medilisk does not refund you, or if you were charged for months without knowing, dispute the charges with your credit card issuer. Under the Fair Credit Billing Act, you must send a written billing dispute to your issuer within 60 days of the statement date on which the charge first appeared.⁹ Include your name, account number, and a description of the disputed charge, and send the letter to the address the issuer designates for billing inquiries, not the payment address.

The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days. During the investigation you can withhold payment on the disputed amount, and the issuer cannot report it as delinquent or send it to collections. Federal law caps your liability for unauthorized charges at $50.⁹

Ask your bank to block future charges from the merchant as well, and consider requesting a new card number if the charges keep recurring.

Reporting the Practice

You can report the charge to the Federal Trade Commission at ReportFraud.ftc.gov and file a complaint with the Consumer Financial Protection Bureau.¹⁰ These reports do not recover money on their own, but they build the record regulators use to bring enforcement actions.

Why This Kind of Enrollment May Be Unlawful

Adding a recurring subscription to a customer’s order during checkout is a “negative option” practice, where a business bills the consumer unless the consumer acts to stop it. The Restore Online Shoppers’ Confidence Act, enacted in 2010, makes it unlawful to charge a consumer through an online negative option feature unless the seller clearly discloses all material terms before obtaining billing information, obtains the consumer’s express informed consent before charging, and provides simple mechanisms to stop recurring charges.¹¹ Violations are treated as unfair or deceptive practices, and state attorneys general can bring enforcement actions in addition to the FTC.

If you were enrolled without a clear disclosure or without affirmatively consenting to the recurring charge, say so in your bank dispute and in any complaint you file. That framing matters, because it describes conduct the statute prohibits rather than a mere billing disagreement.

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MediLisk. Membership
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MediLisk. Contact Us
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Better Business Bureau. Medilisk.com BBB Business Profile
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MediLisk. Billing Information
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MediLisk. Membership Checkout
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Better Business Bureau. Medilisk.com BBB Complaints
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Better Business Bureau. Medilisk.com BBB Complaints
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Better Business Bureau. Medilisk.com BBB Complaints
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Federal Trade Commission. Using Credit Cards and Disputing Charges
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Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
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Federal Trade Commission. Restore Online Shoppers Confidence Act