An “MBI Probiller” charge on your credit card or bank statement is a payment processed by Probiller, a payment gateway that bills on behalf of adult entertainment websites and other online subscription services. The charge almost always traces back to a subscription — active, forgotten, or signed up for during a free trial — on one of Probiller’s partner sites. You can stop it by canceling with Probiller, requesting a refund, or disputing the charge with your bank.
What the Charge Actually Is
Probiller is a payment processor, not a merchant. It handles transactions for other companies, and when you subscribe through one of its partner sites, the descriptor that shows up on your statement reads “Probiller” or “Probiller.com” rather than the name of the site you joined. That mismatch is why so many people don’t recognize the charge.
Probiller is operated by Aylo Billing US Corp. in Austin, Texas and Aylo Billing Limited in Cyprus.1Probiller. Probiller Home Partner merchants include Brazzers, Nutaku, and VPNHub, among others.2Probiller. Contact Us Its parent company, Aylo (formerly MindGeek), also owns major adult platforms including Pornhub, YouPorn, and RedTube.3Office of the Privacy Commissioner of Canada. PIPEDA Findings 2024-001 If you share a card with a partner or family member, the charge may belong to someone else on the account.
How To Cancel a Probiller Subscription
Probiller does not offer a self-service cancellation button. You have to contact its customer service team, which is available 24 hours a day through three channels:1Probiller. Probiller Home
- Phone: +1-855-232-9550, toll-free in the United States and Canada. Toll-free numbers also exist for the United Kingdom (+44-808-189-0037), Australia (+61-180-095-6396), France (+33-800-908-011), and more than a dozen other countries.2Probiller. Contact Us
- Live chat through the Probiller website.
- Email: billingsupportd@probiller.com.
Before you call, pull up the statement so you can give the agent the exact charge amount and date. Ask the representative to confirm, on the call, that every active subscription tied to your account or card has been canceled — not just the one you know about. That matters because of the next issue.
Why Charges Can Continue After You Think You Canceled
Probiller’s own site acknowledges that if charges keep appearing after a cancellation, the likely cause is additional membership packages that were activated at sign-up and never individually canceled.1Probiller. Probiller Home These add-ons can come from pre-checked boxes during sign-up or from clicking locked content on the site. Each add-on is its own subscription and must be canceled separately. If a new Probiller line item shows up after you’ve already canceled, call back and ask the agent to list every subscription linked to your email, name, or card number.
Getting a Refund From Probiller
Under Probiller’s terms of service, last updated August 17, 2023, you can request a refund through customer support, but the company reserves sole discretion over whether to grant one.4Probiller. Terms and Conditions A few limits to know going in:
- Refunds go only to the original payment method, not to a different card, check, or cash.
- Partially used membership periods are not refunded.
- Receiving one refund does not obligate the company to issue another in the future.4Probiller. Terms and Conditions
In complaint responses to the Better Business Bureau, Probiller has sometimes issued refunds as a “courtesy” or “one-time exception” even while maintaining its terms were followed.5Better Business Bureau. MG Pro Billing US Corp Complaints Being clear and specific about what you’re asking for tends to help.
Disputing the Charge With Your Bank
If Probiller refuses a refund, or if you never authorized the charge in the first place, the next step is your card issuer. Under the Fair Credit Billing Act, you must send a written dispute that reaches the issuer within 60 days of the statement containing the charge. The issuer has to acknowledge the dispute within 30 days and resolve it within 90 days. Your maximum liability for an unauthorized charge is $50.6Federal Trade Commission. Using Credit Cards and Disputing Charges
To stop future charges, the Consumer Financial Protection Bureau recommends revoking authorization in two places: with Probiller directly, and with your bank through a “stop payment order” instructing the bank not to process payments to that company. Banks generally charge a fee for the service. If a payment goes through after you’ve revoked authorization, tell your bank right away so it can be disputed as unauthorized.7Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account A bank-level stop payment does not cancel the subscription itself, which is why both steps matter.
What Other Customers Report
The Better Business Bureau profile for MG Pro Billing US Corp., the entity listed for Probiller, is not BBB-accredited and logged 23 complaints over a recent three-year period, mostly about billing and product issues.5Better Business Bureau. MG Pro Billing US Corp Complaints The volume is modest, but the patterns are consistent:
- Recurring charges after a trial the customer says they canceled immediately.
- Hidden or extra subscriptions the customer didn’t knowingly buy, often tied to pre-checked boxes or locked content.
- Partner sites that lack an in-site cancellation interface, leaving customer support as the only route.
- Long wait times, unhelpful agents, or agents who say they can’t locate an account even when the customer has bank-statement proof of the charge.
If a support call doesn’t resolve the problem, filing a BBB complaint and disputing the charge with your bank in parallel tends to move things faster than either step alone.