A charge labeled “Less EMF” or “Less EMF Inc” on your card or bank statement is a purchase from Less EMF Inc., a family-owned online retailer in Latham, New York, that sells electromagnetic field shielding products and detection equipment.1BBB. Less EMF Inc. BBB Business Profile The company bills only for individual orders. It does not run a subscription or recurring billing program, so a Less EMF Inc charge almost always reflects a one-time order placed on its website, by phone, or by email.2LessEMF. Less EMF Terms and Conditions
What the company sells is specialized: EMF meters and detectors, shielding fabrics, clothing, bed canopies, shielding paints, and accessories for phones and computers.3LessEMF. LessEMF Home Page If no one in your household has shopped for anything like that, read on. If someone has, the charge is almost certainly theirs.
Why the Amount or Name May Not Match What You Remember
A few things can make a legitimate charge look wrong at first glance.
The descriptor varies. The company does not publish a single fixed billing name, so the line on your statement may read “Less EMF,” “Less EMF Inc,” “LessEMF,” or a variant that includes the Latham, NY address.
The total is often higher than the sticker price. Less EMF collects sales tax on shipments to New York (estimated at 8.5%) and California (estimated at 10%), with the exact rate applied at order processing. Orders under $200 also carry a shipping charge based on the carrier and service chosen. On international orders, the recipient owes any import taxes, duties, or VAT levied by customs in the destination country; Less EMF does not collect these, so they may appear as a separate charge from a carrier or customs authority.2LessEMF. Less EMF Terms and Conditions
Contacting Less EMF About the Charge
If you want the company to look up the order behind the charge, customer service is open Monday through Friday, 9 a.m. to 5 p.m. Eastern.4LessEMF. Less EMF Contact Us
- Phone: +1-518-608-64794LessEMF. Less EMF Contact Us
- Email: lessemf@lessemf.com, with replies typically within one business day4LessEMF. Less EMF Contact Us
- Online form: the contact page has an “Order question” option4LessEMF. Less EMF Contact Us
- Mail: Less EMF, 776B Watervliet Shaker Rd, Latham, NY 12110-22092LessEMF. Less EMF Terms and Conditions
Have the charge date, the amount, and the last four digits of the card ready. If you placed the order, the company can confirm what was shipped. If you didn’t, that call creates a record you can reference when you talk to your bank.
Returns and Refunds If You Placed the Order
Meters, books, and off-the-shelf shielding items in new, resellable condition can be returned within 30 days of purchase, but a 20% restocking fee applies.2LessEMF. Less EMF Terms and Conditions The company says it may waive part or all of that fee for exchanges, at its discretion. Original shipping is non-refundable, and you pay return shipping.
Some items cannot be returned at all: special orders, paints, undergarments, and cut goods such as fabrics, plastics, and foils.2LessEMF. Less EMF Terms and Conditions
Defective items are handled separately. If you report a defect within 30 days of purchase, Less EMF will repair or replace the item and cover the return shipping.2LessEMF. Less EMF Terms and Conditions
International returns triggered by a refusal to pay customs duties leave the customer liable for return shipping, any imposed duties or taxes, and possible restocking fees. Abandoned international shipments get no refund.2LessEMF. Less EMF Terms and Conditions
Disputing the Charge With Your Card Issuer
If the company cannot resolve the issue, or if you believe the charge is genuinely unauthorized, the Fair Credit Billing Act gives you a formal dispute process. Write to your credit card issuer at the address designated for billing inquiries. Your letter must reach the issuer within 60 days of the statement date on which the charge appeared, and it should include your name, account number, a description of the error, and copies of supporting documentation.5Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge the dispute in writing within 30 days and resolve it within 90 days. While the investigation is open, you can withhold payment on the disputed amount without being reported delinquent, but you must keep paying the rest of the bill.5Federal Trade Commission. Using Credit Cards and Disputing Charges If the charge is confirmed unauthorized, federal law caps your liability at $50, and many issuers waive even that under zero-liability policies.