A recurring $16.95 charge from Lane Bryant Premier Perks on your credit or debit card is a paid monthly membership that bills automatically after a free seven-day trial. If you don’t remember signing up, you most likely enrolled through an offer on the checkout page during an online Lane Bryant purchase, and the trial ended before you canceled. You can stop future charges and request a refund of the most recent one by calling 844-770-0756 (staffed 24/7) or logging in at LaneBryantPremierPerks.com.
How To Cancel the Membership
There are four ways to end a Premier Perks membership:
- Sign in at LaneBryantPremierPerks.com, open “Account,” and choose “Cancel Membership.”
- Call customer service at 844-770-0756, available around the clock.
- Email CustomerService@LaneBryantPremierPerks.com with a cancellation request.
- Submit the cancellation form at LaneBryantPremierPerks.com/cancel-account.
If you cancel during the free trial, access ends immediately. If you cancel after being billed, you keep access through the end of the current billing period. The program’s terms say no prorated refunds are issued for a partially used month, but the program’s main page says you can request a refund of your most recent monthly fee by calling customer service. Phone is the method most likely to produce a refund.
Any rewards balance you’ve accumulated gets paid out after cancellation. A balance of $5 or more comes as a Lane Bryant e-gift card by email; a balance under $5 is mailed as a check to the address on your account.
Getting the Charge Refunded
Call 844-770-0756 first and ask for a refund of the most recent charge. Keep a note of the date, the representative’s name, and any confirmation number. If you cancel online or by email, save the confirmation.
If customer service won’t refund the charge, dispute it with your card issuer. Federal law lets credit card holders dispute unauthorized charges and charges for services they didn’t agree to. Call the number on the back of your card, explain that you didn’t knowingly authorize the recurring charge, and ask the bank to initiate a chargeback. Screenshots of the checkout page, cancellation emails, and records of calls to Premier Perks strengthen the dispute.
Why You May Not Remember Signing Up
Premier Perks is sold through a “negative option” offer during Lane Bryant’s online checkout, typically paired with a free trial. Unless you actively cancel before the trial ends, the monthly $16.95 charge begins and continues until you stop it. One consumer who filed a Better Business Bureau complaint in April 2026 said they declined the program at checkout but were still billed $18.35 to the card on file; the charge was refunded after the complaint. The BBB profile for Lane Bryant’s parent company, Ascena Retail Group, lists 93 complaints over three years, 11 of them billing-related. The company is not BBB-accredited.
Your Rights Under Federal Subscription Rules
Recurring-billing programs like Premier Perks are covered by the Restore Online Shoppers’ Confidence Act (ROSCA), which requires companies to clearly disclose all material terms before collecting payment information, obtain the consumer’s express informed consent before charging, and provide a simple way to cancel.
The FTC has been actively enforcing these requirements against subscription services with difficult cancellation flows, including a 2025 lawsuit against Uber over its “Uber One” program and a $7.5 million settlement with Chegg over cancellation practices that the agency said improperly charged nearly 200,000 consumers. A broader FTC “Click-to-Cancel” rule finalized in late 2024 was vacated on procedural grounds by the Eighth Circuit in July 2025, and the FTC began a new rulemaking in January 2026 to revive it. ROSCA and the FTC Act remain in effect in the meantime.
Some states add their own rules. A Connecticut law effective July 1, 2026, requires businesses to offer at least three cancellation methods and send annual renewal reminders, and it lets individual consumers sue over violations rather than relying on the state attorney general.