A charge labeled landingss.com on your credit card or bank statement is a billing descriptor used by FASTORDER LLC, a company that processes recurring payments for online subscription services. It isn’t automatically fraud. More often it traces back to a free trial that converted to a paid subscription, or a membership someone in your household signed up for. You can look the account up through the landingss.com support portal, cancel it, request a refund if you’re within 30 days, and dispute the charge with your card issuer if none of that works.
Why the Name on Your Statement Doesn’t Match Anything You Recognize
Many online businesses outsource their payment processing to a third party. The name that appears on your statement is the processor’s billing descriptor, not the brand of the site you actually used. So a subscription you joined under one name can show up on your statement as landingss.com instead. That mismatch is the single biggest reason these charges feel like fraud at first glance.
The underlying operator here is FASTORDER LLC, and the landingss.com site functions as a billing and support portal rather than a storefront you’d browse.
Why the Charge Probably Appeared
The most common cause is a free trial that automatically converted to a paid subscription. These offers take your card details upfront and begin charging once the trial window closes. If you signed up weeks or months ago and forgot to cancel before the deadline, the first paid charge can feel like it came out of nowhere.
Other possibilities: a recurring subscription you joined intentionally but didn’t connect to the landingss.com name, or a household member who used your card. Genuinely unauthorized charges do happen too. The BBB Scam Tracker contains reports of small recurring charges under this descriptor appearing without the cardholder’s knowledge. If none of the legitimate explanations fit after you look up the account, treat the charge as potentially fraudulent and move straight to the dispute process.
Look Up the Account Tied to Your Card
The landingss.com portal lets you search for the subscription attached to your card. You’ll need three things: the email address used at sign-up, the date of the charge, and partial card details. The system asks for the first six and last four digits of the card number, which is enough to locate the account without exposing the full number.
Enter those into the search fields on the support site, and the system should return the membership profile. If the search returns nothing, that’s a red flag. It may mean you never authorized the charge in the first place, and you should go straight to your card issuer to dispute it. If the search does pull up an account, you’ll see which service has been billing you and can act from there.
Cancel the Subscription
Once your account is on screen, the portal gives you a cancellation option. Clicking it sends a termination request and updates your subscription status. You should see a confirmation screen with a reference number. Save that number. A cancellation email typically follows, and that email is your proof the billing cycle has been stopped.
If the online cancellation doesn’t work or you can’t access the portal, call support at 888-927-2030 during business hours. Federal rules require subscription sellers to make cancellation at least as easy as sign-up. The FTC’s click-to-cancel rule prohibits businesses from forcing you through extra hoops like mandatory chat sessions or callback requirements when you signed up with a simple online form.1Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule If a company makes cancellation unreasonably difficult, that itself may be worth reporting to the FTC.
Refund Window and Timing
The landingss.com refund policy allows cancellation within 30 days of the original transaction without requiring a specific reason.2LP Templates. Refund and Returns Policy If your charge is within that window, request the refund directly through the portal or by contacting support. Items purchased at a sale price and custom or personalized orders are excluded.
Once a valid refund request is processed, the policy states reimbursement within 14 days.2LP Templates. Refund and Returns Policy That clock starts when the company processes your cancellation, not when you submit the request. Outside the 30-day window, or if the company refuses a refund you believe you’re owed, the next move is a formal dispute through your card issuer.
Dispute the Charge With Your Card Issuer
Your rights depend on whether the charge hit a credit card or a debit card. The two laws run on different timelines, and credit cards give you more leverage.
Credit Card Charges
Credit card billing disputes fall under the Fair Credit Billing Act. To lock in full protection, send a written dispute notice to your card issuer’s billing address within 60 days of the statement date showing the charge.3Office of the Law Revision Counsel. 15 USC 1666 Correction of Billing Errors Include your name and account number, the charge you’re disputing with its amount, and the reason you believe it’s an error.
Most issuers now accept electronic dispute submissions through their apps or websites, and the CFPB’s implementing regulation recognizes electronic notices as satisfying the written requirement when the creditor says it accepts them.4Consumer Financial Protection Bureau. 12 CFR 1026.13 – Billing Error Resolution A phone call alone may not preserve your full legal rights. If you report by phone, follow up through the issuer’s official written or electronic dispute channel.
After receiving your notice, the issuer must acknowledge it within 30 days and resolve the investigation within two complete billing cycles, not to exceed 90 days.3Office of the Law Revision Counsel. 15 USC 1666 Correction of Billing Errors During the investigation, the issuer cannot try to collect the disputed amount or report it as delinquent. Most issuers apply a temporary credit as a practical matter, though the statute’s actual requirement is that collection activity stops, not that a credit be issued.5Federal Trade Commission. Fair Credit Billing Act
Debit Card Charges
Debit card disputes are governed by the Electronic Fund Transfer Act, and your liability rises the longer you wait. Report within two business days of learning about an unauthorized charge and your maximum loss is capped at $50. Wait longer but report within 60 days of the statement, and your exposure jumps to $500. Miss the 60-day window entirely and you could be on the hook for the full amount.6National Credit Union Administration. Electronic Fund Transfer Act Regulation E If the landingss.com charge posted to a debit card, call your bank today.
Keeping It From Happening Again
Free trials that silently convert to paid subscriptions cause most of the confusion around charges like this. A few habits help. Set a calendar reminder two days before any free trial expires. Use a virtual card number if your bank offers them, so you can shut off the number without affecting your main card. Review your statements monthly instead of letting an unfamiliar charge accumulate over several cycles.
Federal rules require companies offering free trials and automatic renewals to clearly disclose that you’ll be charged, the amount, and how to cancel before they take your billing information.7Federal Trade Commission. Negative Option Rule If a company charged you without making those disclosures clear, that strengthens your position in both a refund request and a formal dispute. Save screenshots of any sign-up pages and confirmation emails. That documentation is often what separates a dispute resolved in your favor from one that isn’t.