A KMG Medical Group charge on your bank or credit card statement comes from the physician group that bills for visits through the K Health telehealth app. K Health is the app on your phone; KMG Medical Group is the licensed medical corporation whose clinicians actually treated you, which is why the descriptor doesn’t match the app’s name. In most cases the charge is legitimate and traces back to either a one-time virtual visit or a monthly membership you signed up for.
Healthcare rules require a licensed medical entity to bill for clinical services, even when the patient interaction runs through a technology company. That’s the split you’re seeing on your statement. Depending on how your bank formats descriptors, it may show as “KMG MEDICAL GROUP,” “KMG MEDICAL GRP,” or a similar abbreviation.
What the Charge Amount Usually Means
K Health has two main pricing paths. As of 2026, an individual visit costs around $35, and an ongoing primary care membership runs about $29 per month with unlimited clinician messaging and visits included. Mental health services sometimes carry different pricing. Pricing can change, so the current figures in the app are the source of truth if your charge doesn’t line up with what you remember.
The membership is what catches most people off guard. The sign-up flow can enroll you in a recurring plan, and the monthly billing continues until you cancel. If you see roughly the same amount hitting your account month after month, that’s the subscription rather than a new visit.
Separate Charges From Labs and Pharmacies
If a K Health clinician orders lab work or writes a prescription during your visit, those come from different companies and appear as separate charges. Quest Diagnostics, for instance, states that its bill “is for laboratory testing fees only and is separate from any bill you may have received from your physician.”1Quest Diagnostics. Billing and Insurance So a single telehealth visit can produce two or three line items on your statement: one from KMG Medical Group for the consultation, and separate ones from the lab or the pharmacy. If you’re trying to reconcile everything against a single K Health visit, expect more than one charge.
Insurance, HSA, and FSA
K Health generally does not accept health insurance. You pay out of pocket, and the full amount hits whatever card is on file rather than being reduced by a copay or deductible. Telehealth visits usually qualify as eligible medical expenses under a Health Savings Account or Flexible Spending Account, so if you paid with a regular card, the digital receipt from K Health can be submitted to your HSA or FSA administrator for reimbursement.
How to Stop a Recurring KMG Medical Group Charge
If the charge is a monthly membership you no longer want, you have to cancel through K Health directly. Under K Health’s terms of service, you can cancel at any time by emailing support@khealth.com.2K Health. Terms of Service The same address reaches the Patient Experience team for general billing questions.3K Health. Contact
Deleting the app from your phone does not cancel the subscription. The billing lives on their server, not on your device, and charges will keep coming until you actually cancel through support. If you’ve been charged for months after you stopped using K Health, ask about a refund for the unused period. Whether they grant one depends on their internal policy, but asking directly usually resolves things faster than a formal bank dispute.
Verify the Charge Before You Dispute
A few minutes of checking can save you a dispute that would ultimately be reversed. Search the email you used at sign-up for K Health receipts, which show the service date, amount, and a transaction ID. Then log into the K Health app and open your billing history. Compare those against the date and amount on your statement.
If everything matches, the charge is yours and cancelling the subscription (if that’s what it was) is the right path. If nothing in your K Health account matches the charge, or you don’t have a K Health account at all, then you’re dealing with either a billing error or an unauthorized transaction, and a dispute with your bank is the next step.
Disputing a Credit Card Charge
The Fair Credit Billing Act gives you specific rights when a credit card charge is wrong or unauthorized.4Federal Trade Commission. Fair Credit Billing Act You have 60 days from the date your statement was sent to notify your card issuer in writing that you believe there’s a billing error. The issuer must acknowledge your claim within 30 days and resolve the investigation within two full billing cycles, and no more than 90 days.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
While the investigation is open, the creditor can’t report the disputed amount as delinquent or send it to collections. If the investigation confirms the charge was unauthorized or incorrect, the amount is removed permanently. Billing errors under the FCBA also cover services not delivered as agreed, not just charges you never authorized.
Disputing a Debit Card Charge
If KMG Medical Group pulled the money from a debit card, the Electronic Fund Transfer Act is the law that applies. You still have 60 days from the date your statement was sent to report the error to your bank.6Office of the Law Revision Counsel. 15 USC 1693f – Determination of Error Your maximum liability for an unauthorized transfer is $50 if you report within that window.7Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability
Debit disputes come with one real advantage. If your bank can’t finish its investigation within 10 business days, it must provisionally credit your account for the disputed amount while the investigation continues, up to a 45-day total window.8Consumer Financial Protection Bureau. Regulation E 1005.11 – Procedures for Resolving Errors That gets real cash back into your checking account during the review, which matters more with a debit card than a credit line.
One limit worth knowing: federal debit protections are strongest for truly unauthorized transactions. If you authorized the charge but feel the service wasn’t what you expected, your bank may help you as a matter of policy, but it isn’t legally required to. Credit cards give you more room in that scenario.
What Happens If You Ignore It
An unpaid KMG Medical Group charge can eventually reach a collection agency. The CFPB finalized a rule that would have removed most medical debts from credit reports, but a federal court vacated that rule in July 2025 after finding it exceeded the agency’s authority.9Consumer Financial Protection Bureau. CFPB Finalizes Rule to Remove Medical Bills from Credit Reports Unpaid medical collections can still appear on your credit report under current rules. The major credit bureaus have voluntarily stopped reporting paid medical collections and medical debts under $500, but those are industry policies rather than federal law.
Telehealth visit amounts are usually small enough that a direct email to support@khealth.com clears up most billing issues faster than a formal dispute. If the charge genuinely isn’t yours, use the FCBA or EFTA process for your card type. If it’s a subscription you forgot about, cancel first, then ask about a partial refund.