A charge from Kinetic Apps Inc on your credit card or bank statement is almost always a recurring subscription fee tied to a mobile app published by Kinetic Studio, Inc., a New York City company that operates under the Kinetic Apps brand.1KineticApps.ai. Kinetic Apps Homepage If you don’t remember signing up for anything, the usual culprit is a free trial inside one of the company’s apps that quietly rolled over into a paid subscription. You can stop it through your phone’s app store settings, and if you never authorized it, you can dispute it with your card issuer.
Which App the Charge Is Coming From
Kinetic Studio publishes several consumer apps on Google Play and the Apple App Store. The best-known include PayMe (a finance app that helps users search for unclaimed money), Prove It (supplement reviews), Eden (skincare), Nori (food scanning), and Lucid (education).2AppBrain. Prove It Developer Profile PayMe alone has passed 100,000 installs on Android. These apps commonly advertise a free trial that converts to a paid subscription automatically, which is why the first sign of the charge is often the statement itself.
PayMe’s terms of service confirm that Kinetic Studio, Inc. is the legal entity behind the Kinetic Apps brand, and list a support address at help@kineticapps.io.3GetPayMe.com. PayMe Terms of Service If you can’t figure out which app triggered the charge, search your email inbox for “receipt from Apple” or a Google Play receipt. The receipt will name the specific subscription and the account it’s billed to.
How to Cancel the Subscription
Because these apps are sold through Apple and Google, the subscription lives in your app store account, not inside the app. Deleting the app won’t stop the billing.
On an iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Find the Kinetic Apps subscription and tap Cancel Subscription.4Apple Support. How to Cancel a Subscription From Apple On a Mac, open the App Store, click your name, then go to Account Settings and Subscriptions. On Android, open the Google Play app and use the subscriptions menu.
If a family member downloaded the app under a shared account, the cancellation has to happen from that account. You can also email Kinetic directly at help@kineticapps.io for billing help.
How to Dispute the Charge With Your Card Issuer
If you never signed up for anything, or the billing keeps coming after you cancel, you can dispute the charge under the Fair Credit Billing Act.
Call the number on the back of your card first, then follow up in writing. Send the written dispute to the card issuer’s billing inquiry address, not the payment address, and include your name, account number, a description of the charge, and any supporting documentation. The letter must reach the issuer within 60 days of the date the statement containing the charge was sent to you.5Federal Trade Commission. Using Credit Cards and Disputing Charges Certified mail with a return receipt gives you proof of delivery.
Once the issuer has your dispute, it must acknowledge it in writing within 30 days and resolve it within 90 days.6Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill While the investigation is open, you don’t have to pay the disputed amount or any finance charges tied to it, though the rest of your balance is still due.5Federal Trade Commission. Using Credit Cards and Disputing Charges The issuer also can’t report the disputed amount as delinquent while the matter is being reviewed.
Your liability for unauthorized credit card charges is capped at $50 under federal law.5Federal Trade Commission. Using Credit Cards and Disputing Charges If you think the charge is part of a broader identity theft problem, IdentityTheft.gov can walk you through a recovery plan.
Reporting an Unauthorized Charge
If you’re certain you never signed up for a trial or subscription from any Kinetic app, the FTC treats unauthorized debiting of billing information as a crime. Report it at ReportFraud.ftc.gov and to your state attorney general’s office.7Federal Trade Commission. How to Stop Subscriptions You Never Ordered
The FTC finalized its Click-to-Cancel rule in October 2024, requiring sellers of recurring subscriptions to make cancellation as simple as sign-up, to get clear consent before charging, and to stop billing as soon as a consumer initiates cancellation.8Federal Trade Commission. FTC Announces Final Click-to-Cancel Rule Most provisions took effect 180 days after publication in the Federal Register.
If You’re Actually a Kinetic Internet Customer
One quick check before you go further: “Kinetic” is also the brand of an internet service provider run by Uniti Group, Inc., based in Little Rock, Arkansas.9GoKinetic.com. Kinetic AutoPay Terms and Conditions A Kinetic Apps charge is generally a smaller recurring app subscription; a charge from the ISP reflects a monthly broadband bill, autopay, or a related fee. Kinetic internet customers can reach support at 800-347-1991 or through GoKinetic.com.10GoKinetic.com. Kinetic Payment Options The descriptor and amount on your statement should tell you which company you’re dealing with.