A JustDone charge on your card is almost always a subscription renewal from justdone.com, an AI writing tool that sells a $2 seven-day trial and then converts the same payment method to a monthly plan at $39.99 or more. If you signed up for the trial and didn’t cancel at least 24 hours before day seven, the full monthly charge posts automatically, using the card you gave for the $2.1JustDone. Pricing
Why the Amount on Your Statement Might Not Be $39.99
The advertised renewal price is $39.99 per month, but the number that actually lands on statements varies. Consumers have reported charges of $38, $39.99, $40, $41, $47, and $55, differences that appear to track pricing tiers or currency conversion.2Sikayetvar. JustDone US Complaints Some users also see a $2 charge followed by a separate $10 charge tied to an add-on “revision” feature.3Sikayetvar. JustDone AI Charged Me but Did Not Activate My Subscription If the merchant descriptor reads “JustDone,” “JustDone AI,” or something similar and the amount is in that range, you’re looking at the same billing source.
A smaller group of consumers report being charged without recognizing any signup at all, including some who say they never created an account.4Sikayetvar. JustDone Charged My Card Without Notice If that’s you, skip cancellation and go straight to your bank.
How to Cancel the Subscription
JustDone says you can cancel any time from your account settings on justdone.com or by emailing support@justdone.ai.1JustDone. Pricing To stop the next charge, cancellation has to be effective at least 24 hours before the renewal date.
Do both if you can. Log in, cancel through settings, and screenshot the confirmation screen. Then send a short email to support@justdone.ai stating that you are canceling and requesting written confirmation. Users have reported that the in-app cancellation flow sometimes throws errors or redirects them to alternative offers rather than a clear cancel option, so the email creates a paper trail your bank can use later. Others say they were billed again after what they believed was a completed cancellation, which is another reason to keep the timestamped record.2Sikayetvar. JustDone US Complaints
Disputing the Charge With Your Bank or Card Issuer
If JustDone won’t refund the charge, or if you never authorized it in the first place, dispute it through your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the charge first appeared on your statement to send a written billing-error notice to the issuer.5Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill The issuer has to acknowledge the dispute within 30 days and resolve it within 90.6Federal Trade Commission. Using Credit Cards and Disputing Charges
While the investigation is open, you don’t have to pay the disputed amount and can’t be reported delinquent on it. If the issuer sides with you, the charge is reversed as a chargeback. If it sides with the merchant, you’ll get a written explanation and a payment due date, and you can appeal within the deadline the issuer sets or file a complaint with the Consumer Financial Protection Bureau.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Some issuers expect you to try the merchant first. A brief email to support@justdone.ai asking for a refund satisfies that expectation and gives you a response (or a silence) to attach to the dispute.
The Rules That Back You Up
Trial-to-paid conversions like this fall under federal “negative option” rules. The FTC’s Click-to-Cancel rule, finalized in October 2024 and published in the Federal Register on November 15, 2024, requires subscription sellers to make cancellation at least as easy as signup, get express informed consent before charging, and disclose all material terms before collecting billing information. The core provisions carry a compliance deadline of July 14, 2025 after a 60-day extension.7Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule8Federal Register. Negative Option Rule9Latham & Watkins. FTC Delays Enforcement of Click-to-Cancel Rule Until July 14, 2025
State law can help too. California’s Automatic Renewal Law, updated by AB 2863 with provisions effective July 1, 2025, requires affirmative consent for subscription terms, cancellation through the same medium used to sign up, annual reminder disclosures, and 7 to 30 days’ notice of any fee change.10CalMatters Digital Democracy. AB 2863 Virginia’s automatic-renewal statute goes further on remedy: if a company charges you without the required consent, the goods or services are legally treated as an unconditional gift, meaning you owe nothing.11Virginia Code Commission. Code of Virginia, Chapter 17.8 – Automatic Renewal Many other states have comparable laws pointing the same direction. Citing the relevant rule in your dispute letter, especially if you weren’t clearly told the trial would auto-convert, strengthens the case for a chargeback.
If Charges Keep Coming
Cancellation stops future billing only if it takes hold on JustDone’s side. If a new charge posts after you’ve canceled, ask your card issuer to block further charges from the merchant, and if that isn’t offered, request a new card number. That severs the stored payment method the subscription relies on.