A “Job Flow LLC” charge on your bank or credit card statement is a billing descriptor for Resume.co, an online resume-building service. It usually appears after someone signs up for a $1.95 seven-day trial that automatically renews at $29.95 per month. You can cancel the subscription inside your Resume.co account, and a full refund is available within 14 days of purchase under the company’s stated policy.
Why the Charge Appeared
Job Flow LLC is the legal entity behind Resume.co, a site that lets users build and download resumes and cover letters.1Resume.co. Privacy Policy Basic access is free. The paid option is a seven-day trial with unlimited access for $1.95, and after those seven days the subscription automatically renews at $29.95 per month and keeps billing until it is canceled.2Resume.co. Pricing The terms and conditions state that by signing up for the trial, users “expressly authorize” the company to charge the recurring fee to the payment method on file.3Resume.co. Terms and Conditions
The gap between $1.95 and $29.95 is the main reason people don’t recognize the descriptor. Someone who signed up quickly to download one resume may not realize they entered a recurring subscription, and the name “Job Flow LLC” doesn’t appear prominently on the Resume.co site itself. It shows up in the legal documents.
This Is Not MyJobflow.com
A separate company called Jobflow, operated by NovoHire, Inc. in Texas, runs myjobflow.com, an AI-powered job-matching platform. NovoHire has posted a notice disclaiming any connection: “If you are being charged by a vendor named ‘Job Flow LLC’ — that’s not us! We have no affiliation with Job Flow LLC.”4MyJobflow.com. Contact If your charge is from Job Flow LLC, it traces back to Resume.co, not to MyJobflow.
How to Cancel the Subscription
Resume.co offers self-service cancellation. Log in, open the “Subscription” section of your profile, and click “Cancel Subscription.”5Resume.co Help Center. How Do I Cancel My Subscription You can also cancel by calling 855-568-0962 or emailing support@resume.co.3Resume.co. Terms and Conditions Canceling mid-cycle stops future renewals; access continues through the end of the paid billing period.
How to Request a Refund
Resume.co’s refund policy offers a full refund with “no questions asked” if the request is made within 14 days of the purchase date.6Resume.co Help Center. Refund Policy The terms and conditions separately reference a 30-day refund window from the initial purchase.3Resume.co. Terms and Conditions Submit the request by emailing support@resume.co or using the contact form on the Resume.co site.7Resume.co Help Center. How to Request a Refund One technical limit applies: refunds can only be processed for payments made within the last 90 days.
Disputing the Charge With Your Bank
If Resume.co won’t refund you, or if you believe the charge was unauthorized, you can dispute it with your credit card issuer under the Fair Credit Billing Act. Send a written dispute to the card issuer’s billing inquiry address within 60 days of the statement date on which the charge appeared. Include your name, account number, the charge amount, and an explanation of why you believe the charge is an error.8Federal Trade Commission. Using Credit Cards and Disputing Charges
The issuer must acknowledge receipt within 30 days and resolve the matter within 90 days. While the investigation is open, you do not have to pay the disputed amount, and the issuer cannot report you as delinquent for withholding that payment.9Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill Federal law also caps your liability for unauthorized charges at $50.8Federal Trade Commission. Using Credit Cards and Disputing Charges
What the BBB Record Shows
Resume.co, listed under the alternate name Job Flow LLC, holds an F rating from the Better Business Bureau, which the BBB attributes to the company’s failure to respond to any of the nine complaints filed against it. The business is not BBB-accredited. Its BBB file was opened in July 2024, though the BBB lists the business start date as February 2010.10Better Business Bureau. Resume.co BBB Business Profile If direct contact with Resume.co doesn’t produce a refund, moving to a card dispute is the practical next step.