A Jacquie Lawson charge on your credit card is almost always a payment to Microcourt Limited, the UK company that runs the jacquielawson.com ecard service, for an annual membership or its automatic renewal. The standard membership is $36.00 USD (£27.00, €30.00, or $49.00 CAD), with a two-year option at $50.00 USD and a Jacquie Lawson & Blue Mountain bundle at $53.99 per year.1Jacquie Lawson. Prices and Membership2Blue Mountain. Member Benefits If the renewal wasn’t wanted, the company says it will refund it, and you can turn off auto-renewal in your account.3Jacquie Lawson. FAQ – Unwanted Renewal
The amount on your statement may run slightly higher than the list price. Several U.S. states, including Pennsylvania and North Carolina, tax digital greeting cards.4Pennsylvania Department of Revenue. Digital Products5North Carolina Department of Revenue. Certain Digital Property If you subscribed through the Apple App Store, the charge appears from Apple, not Jacquie Lawson, at the same $36.00 annual rate or $8.00 monthly.6Apple App Store. Jacquie Lawson Ecards Google Play subscriptions bill through Google.
Why the Charge Appeared Now
The usual explanation is automatic renewal. When you sign up, auto-renewal is an option that charges the card on file at the end of each 12-month term at the “then-current price,” which can be higher than what you first paid. For the standard membership, the terms do not require a reminder email before the renewal processes. Only the Jacquie Lawson & Blue Mountain bundle promises a reminder at least 14 days in advance.7Jacquie Lawson. Terms of Use That gap is why many cardholders see the charge first and the reason second.
A few other possibilities are worth checking before you treat the charge as an error:
- Someone else in the household may have bought a membership, or a gift membership for someone else, under your card. Jacquie Lawson’s duplicate-charge FAQ asks customers to confirm this first.8Jacquie Lawson. FAQ – Duplicate Charges
- A small, temporary “test transaction” can appear when a card is validated. It should drop off within about 72 hours and is not an actual charge.7Jacquie Lawson. Terms of Use
- If the amount reads as Apple or Google rather than Jacquie Lawson, the subscription was set up through an app store and is managed there.6Apple App Store. Jacquie Lawson Ecards
Consumer complaints filed with the Better Business Bureau describe the same pattern: unexpected renewals, no advance notice, and in one case, a cardholder reporting roughly ten years of billing for a service they had stopped using, continuing even after the card on file expired.9Better Business Bureau. Microcourt Ltd DBA Jacquie Lawson Cards Complaints
How to Get a Refund
Jacquie Lawson’s FAQ for unwanted renewals states that the company will refund your money if you were charged for a renewal you didn’t want. Contact the helpline through the Help Centre on the website and include the transaction reference number from the renewal confirmation email. The company also offers to convert the payment into a gift membership for someone else instead of refunding it.3Jacquie Lawson. FAQ – Unwanted Renewal
For duplicate charges, the company asks for the transaction dates, amounts, reference numbers, and the last four digits of the card. It then offers a refund, an extension of the current membership, or a gift membership.8Jacquie Lawson. FAQ – Duplicate Charges
Subscribers who signed up directly through jacquielawson.com (and who are outside the United States and Canada) have a 14-day cooling-off period after a renewal in which they can cancel and receive a refund. The refund may be reduced by a “reasonable sum” for any ecards sent during those 14 days, calculated at the standard single-card rate, and the terms warn this deduction could consume the entire refund.7Jacquie Lawson. Terms of Use
If the company doesn’t respond or declines, you can dispute the charge with your card issuer. Under the Fair Credit Billing Act, written disputes should generally be submitted within 60 days of the statement date on which the charge appeared. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles.10Federal Trade Commission. Getting Into and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions
How to Stop Future Charges
Cancellation runs through whichever channel you used to sign up. Jacquie Lawson cannot cancel app-store subscriptions on your behalf, and the app stores cannot cancel a direct website membership.
Direct website memberships. Log in, open “Manage Membership” under “My Details,” and set Automatic Renewal to “No.” The membership stays active through the end of the paid period but will not renew. To cancel immediately, contact the helpline through the website.11Jacquie Lawson. FAQ – Cancel or Do Not Renew Membership
Apple App Store. Open Settings, tap your name, then Subscriptions, and select Jacquie Lawson Ecards to cancel.11Jacquie Lawson. FAQ – Cancel or Do Not Renew Membership
Google Play. Open the Google Play Store, go to Subscriptions, and select Jacquie Lawson Ecards.11Jacquie Lawson. FAQ – Cancel or Do Not Renew Membership
Jacquie Lawson & Blue Mountain bundle. Cancel through the Manage Membership page, by emailing help@support.BlueMountain.com or help@jacquielawson.com, by writing to the company, or by calling 1-888-254-1450. The request must reach the company at least five days before the renewal date.7Jacquie Lawson. Terms of Use
After cancellation, the account reverts to free-member status. You keep access to any Advent Calendars or other items previously purchased and can send a limited selection of free ecards through the app.11Jacquie Lawson. FAQ – Cancel or Do Not Renew Membership
If the Company Doesn’t Respond
Microcourt Limited holds an F rating from the Better Business Bureau and is not BBB-accredited. The BBB profile shows 16 complaints filed in the preceding three years, with the company failing to respond to 14 of them and only two marked resolved. A “Pattern of Complaints” alert is posted on the profile. Reviewers describe no general customer-service phone number (the 1-888-254-1450 line is referenced only for bundle cancellations) and email inquiries that often go unanswered.12Better Business Bureau. Microcourt Ltd DBA Jacquie Lawson Cards
If your emails go unanswered, two steps can run in parallel with a card-issuer dispute. Report the charge to the FTC at ReportFraud.ftc.gov, and file a complaint with your state attorney general’s office.10Federal Trade Commission. Getting Into and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions Roughly 30 states have their own automatic-renewal laws, and California’s, strengthened by amendments effective July 1, 2025, requires online businesses to provide a prominently displayed click-to-cancel link and treats goods or services delivered without proper consent as unconditional gifts to the consumer. At the federal level, the Restore Online Shoppers’ Confidence Act requires clear disclosure, express informed consent, and a simple cancellation mechanism for auto-renewing subscriptions.13Jones Day. FTC Revives Click-to-Cancel Rule New Risks for Subscription Businesses
Once auto-renewal is off and any refund is in hand, check the other end of the year too. If the renewal date is already close, submitting the cancellation in writing (and keeping the confirmation) gives you a record if a charge posts anyway.