An “IVP Copper Fit” charge on your bank or credit card statement is a purchase from Copper Fit, the compression garment and wellness brand. The “IVP” prefix is Ideavillage Products Corp., the New Jersey company that makes and sells Copper Fit products, which is why the billing descriptor shows the parent company’s initials instead of the brand name you’d recognize.1ClassAction.org. Morehouse v. Ideavillage Products Corp. If the charge is unexpected, start with Copper Fit customer service; if that goes nowhere, you can dispute it with your card issuer.
Why the Descriptor Looks Unfamiliar
Copper Fit is a brand, not a company. The products are developed and sold by Ideavillage Products Corp., headquartered at 155 Route 46 West in Wayne, New Jersey. Direct orders through copperfitusa.com or getcopperfit.com post to your statement under the parent’s abbreviation.1ClassAction.org. Morehouse v. Ideavillage Products Corp. If you ordered a brace, sleeve, or similar item recently, or someone in your household did, that is almost certainly the match.
Contact Copper Fit First
Copper Fit’s customer service team can look up the order behind the charge, explain what you were billed for, and start a return or refund.2Copper Fit. Contact Us
- Phone: 1-855-818-8300
- Email: copperfit@customerstatus.com
- Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time
To track an order you already know about, use customerstatus.com, the portal Copper Fit directs customers to.3Copper Fit Step FX. Customer Service Have the charge amount and date ready when you call; that’s enough for them to find the order.
Returns and Refunds
Products purchased through Copper Fit’s own websites come with a 60-day money-back guarantee, minus shipping and handling.2Copper Fit. Contact Us A few practical points:
- Timing. Allow about 10 days for the return to arrive, then another 10 days from receipt before the credit appears on your original payment method.2Copper Fit. Contact Us
- What to include in the box. Your order number, name, address, daytime phone number, and email.
- Where to send it. Copper Fit, 400 Returns Rd, Wallingford, CT 06494. Use a traceable shipping method.3Copper Fit Step FX. Customer Service
Refunds go back to the original form of payment. If a gift card was used, you’ll get a new electronic gift card instead of cash back.2Copper Fit. Contact Us
Is It a Subscription?
No. Copper Fit does not appear to run an auto-ship, subscription, or continuity program. Its terms describe one-time payments at checkout.4UK Copper Fit. Terms of Service If you’re seeing more than one charge, the likeliest explanations are that items from a single order shipped and billed separately, or that someone else in your household placed an order. Customer service can confirm which it is from the amount and date.
Disputing the Charge With Your Card Issuer
If Copper Fit won’t resolve it, or the charge really is unauthorized, you can dispute it through your credit card company. Federal law requires a written dispute, sent to the card issuer’s billing-inquiry address, within 60 days of the statement date on which the charge first appeared. Include your name, card number, the charge amount and date, and why you believe it’s an error. The issuer must acknowledge the dispute within 30 days and finish its investigation within 90 days.5California Office of the Attorney General. Credit Cards – Dispute a Charge You don’t have to pay the disputed amount while that’s happening, and it can’t be reported as delinquent.
A different rule applies if the product was defective or never arrived rather than falsely billed. The “claims and defenses” rule lets you dispute the unpaid balance within one year, as long as the amount is over $50 and you first tried in good faith to work it out with the seller.5California Office of the Attorney General. Credit Cards – Dispute a Charge That’s why calling Copper Fit first matters: it both resolves most charges quickly and preserves your rights if it doesn’t.