ISLLC on a bank statement almost always means Intuit Services LLC, the company that runs QuickBooks, TurboTax, and Credit Karma. The charge is usually a subscription renewal, a payroll or add-on fee, or a one-time TurboTax filing charge. Most people who see it can trace it back to something they signed up for, often a free trial or discounted introductory offer that quietly auto-renewed at the full price.
What Intuit Bills Under the ISLLC Descriptor
QuickBooks Online subscriptions currently run from $38 per month for Simple Start up to $275 per month for the Advanced plan, so the dollar amount on your statement can swing widely depending on the tier. TurboTax charges appear as one-time fees during tax season, from free for simple returns up to roughly $209 for the Expert Assist tier with state filing. Intuit also bills for payroll add-ons, accounting integrations, and mid-year plan upgrades. Any of these can post as ISLLC with no further explanation.
Auto-renewal is the most common reason the charge feels unfamiliar. A promotional rate ends, the full-price subscription starts, and the first regular charge lands on your statement months after you last thought about the product. Check your email for a billing confirmation from Intuit before assuming anything is wrong.
How to Verify the Charge Is Yours
Open the transaction in your banking app and note the date, amount, and any merchant reference number. Then log in at accounts.intuit.com, where your full billing history lives. Match the date and amount to Intuit’s records. If they line up, the charge is legitimate and you can move on or cancel.
If nothing matches, or you don’t have an Intuit account at all, consider whether anyone else with access to the payment method could have signed up. A spouse, business partner, or employee using a shared card or linked account is a frequent source of the confusion.
Canceling a Legitimate ISLLC Subscription
If the charge is real and you just want it to stop, go to your Intuit account settings and turn off auto-renewal before the next billing cycle. That is faster and cleaner than involving your bank.
If you can’t cancel through Intuit, or you canceled and charges keep coming, you can stop the payment through your bank. For preauthorized recurring debits from a checking or savings account, notify your bank at least three business days before the next scheduled transfer. You can do this orally or in writing, but if you call, the bank may require written confirmation within 14 days or the oral stop-payment order expires.1eCFR. 12 CFR 1005.10 – Preauthorized Transfers For a credit card, call the issuer and ask them to block future charges from the merchant. Send a written revocation to Intuit’s billing support as well, so there’s a paper trail showing you canceled.
Disputing an Unauthorized Charge on a Debit Card
Debit card transactions fall under the Electronic Fund Transfer Act and Regulation E. Once you notify your bank of an unauthorized charge, the bank must investigate and reach a determination within 10 business days. If it needs more time, it can extend to 45 days, but only if it provisionally credits your account within the initial 10 days so you’re not out the money while the review continues.2eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
How quickly you report controls how much you can be held liable for. The tiers under Regulation E escalate sharply:
- Report within 2 business days of learning of the loss: liability caps at $50.
- Report after 2 business days but within 60 days of the statement being sent: liability can rise to $500.
- Report more than 60 days after the statement was sent: no cap on unauthorized transfers that post after the 60-day window closes.
That last tier is where people get hurt. A fraudulent recurring charge that runs unnoticed for months can leave you responsible for every charge that posted after the 60-day mark.3Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers Check your statements every month and report anything unfamiliar right away.
To open the dispute, call the number on the back of your debit card or use your bank’s app. Oral notice is enough to start the investigation clock, though the bank may ask for written follow-up. Keep notes on when you called and who you spoke with.
Disputing an Unauthorized Charge on a Credit Card
If ISLLC hit a credit card instead of a bank account, the rules are more favorable. Under the Truth in Lending Act, your maximum liability for unauthorized credit card use is $50. There are no escalating tiers based on reporting speed, and most major issuers waive even that $50 under their own zero-liability policies.4Office of the Law Revision Counsel. 15 U.S. Code 1643 – Liability of Holder of Credit Card
Credit card disputes also don’t drain your account the way debit disputes do. The issuer removes the charge from your statement while it investigates, so you aren’t out of pocket during the review.
Business Accounts Are Not Covered
The consumer liability caps and dispute timelines above apply only to accounts held for personal, family, or household purposes. Regulation E explicitly excludes business-purpose accounts.5Consumer Financial Protection Bureau. 12 CFR 1005.2 – Definitions If ISLLC posted to a business checking account, your recourse comes from your commercial account agreement rather than federal consumer protection law, and the safety net is thinner. If you run a small business through a personal account, Regulation E still applies, because the account type controls which rules govern.