An Idem Club charge on your credit card or bank statement is a recurring membership fee from IDEM Club, Inc., a discount and cashback subscription service that bills members $9 per month or $49 per year.1Idem Club. FAQ The charge will keep hitting your account until you cancel the membership, and if you don’t recognize signing up, you may have enrolled through a free-trial offer that converted to paid billing.2Idem Club. The Club You can cancel directly with the company, request a refund within a limited window, or dispute the charge with your card issuer.
How the Charge Appears on Your Statement
The most common descriptor is IDEMCLUB8002827138. Those digits are the company’s U.S. customer support number, embedded in the merchant name.3Idem Club. Contact Us It may also show up simply as “idem.”
If you’re not sure the charge is yours, IDEM Club runs a lookup form on its contact page that identifies a transaction from your last name, the last four digits of your card, and the charge amount.3Idem Club. Contact Us
How to Cancel the Membership
IDEM Club uses a web-based cancellation process. Submit your email address on the company’s contact page, and you’ll receive a termination link to end the account.3Idem Club. Contact Us
You can also reach the company by phone:
- U.S. support: 800-282-7138
- Europe and other regions: +44 3300 272 316
- Membership support line: 877-497-2160
Support is available seven days a week from 9:00 a.m. to 5:00 p.m. Eastern time.3Idem Club. Contact Us
Getting a Refund From Idem Club
The refund policy turns on your billing cycle. Monthly membership fees are non-refundable once the billing cycle has started. Quarterly, semiannual, and annual plans qualify for a pro-rata refund covering the unused portion of the term, calculated from the date of your request.4Idem Club. Refund Policy
Any refund request has to be submitted within 30 days of the original transaction. Approved refunds usually post in three to five business days. Send refund inquiries to support@idem-club.com.4Idem Club. Refund Policy
Disputing the Charge With Your Card Issuer
If IDEM Club won’t resolve the issue, or if you believe you never authorized the enrollment, you can dispute the charge with your bank. The company’s own refund policy says it will cooperate with good-faith chargeback investigations filed through Visa, Mastercard, or Discover.5Idem Club. Refund Policy
Under the Fair Credit Billing Act, you can dispute billing errors, including unauthorized recurring charges, by sending written notice to your card issuer’s billing inquiry address within 60 days of the statement that contained the charge. The notice should include your name, account number, and a description of the error, and it’s best sent by certified mail.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Once your issuer receives the notice, it must acknowledge the dispute within 30 days and resolve it within 90 days. While the investigation is open, the issuer cannot report the disputed amount as delinquent or take collection action on it.6Federal Trade Commission. Using Credit Cards and Disputing Charges
The Consumer Financial Protection Bureau recommends calling your card company as soon as you spot an unfamiliar charge, then following up with a written dispute to preserve your legal rights. You can dispute a charge even if you’ve already paid it, though any refund waits until the investigation concludes.7Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill
One practical order of operations: cancel the membership first so the charges stop, request any refund you qualify for directly from IDEM Club, and take the dispute to your card issuer if the company doesn’t make you whole within the FCBA’s 60-day window.