An IconPacker charge on your credit card is a small debit, usually between $6 and $10, that appears on statements as “ICONPACKER.COM” and that many consumers report never authorizing. If you don’t recognize it, you are not obligated to pay for it: dispute the charge with your bank, and if it recurs, replace the card.
How the Charge Appears
The transaction shows up most often as “ICONPACKER.COM” on credit card, debit card, or checking-account statements. A related descriptor, “ICONRAR.COM ICONRAR.COM HTTPSICONR,” has also been reported.1BBB. Icon Packer BBB Complaints – Page 6 Amounts are usually small — commonly $6 to $10, sometimes $16.99 or $18.99 — and they often recur monthly. One consumer reported being billed $7 every month for eight months before noticing. Consumers have found the charge on credit cards, debit cards, checking accounts, and even health savings accounts.2BBB. Icon Packer BBB Complaints – Page 3
Dispute the Charge With Your Bank First
Your fastest and most reliable move is to contact your card issuer or bank and dispute the charge as unauthorized. Federal law gives you real protection here.
For a credit card, notify the issuer within 60 days of the statement date that first showed the charge. Your liability for an unauthorized credit-card transaction is capped at $50.3Consumer Financial Protection Bureau. Disputing Credit Card Charges For a debit card, the same 60-day window applies to charges found on a statement; reporting a lost or stolen card within two business days of discovery also caps your liability at $50.4FDIC. Unauthorized Debit Card Charges
Once you dispute, your bank must investigate promptly, generally within 10 business days, and it must provisionally credit your account if the investigation takes longer.5Consumer Financial Protection Bureau. How Do I Get My Money Back After an Unauthorized Transaction Your bank cannot require you to contact the merchant before starting its own investigation.6Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs
If the charge has been recurring, ask your issuer to block future charges from the merchant. When blocks fail, or when you want certainty, closing or replacing the card is the surest way to stop further billing. Consumers in the BBB complaint record repeatedly describe this as what finally worked.
Contacting IconPacker Directly
You can try the company, though many consumers report difficulty reaching it outside the BBB complaint process.7BBB. Icon Packer BBB Complaints IconPacker lists a phone number of (855) 588-8955, an email at support@iconpacker.com, and a physical address at 2229 Village Lake Drive, Suite 6, Charlotte, NC 28212.8IconPacker. Contact
When consumers do reach the company, its standard response asks for the full name on the account, the transaction date and amount, and the last four digits of the card used. Some consumers who provided that information reported receiving refunds. Others declined to share card details with a company they didn’t recognize and resolved the issue through their bank instead. Either path is reasonable; the bank dispute does not require the merchant’s cooperation.
Reporting the Charge
The FTC accepts reports of unauthorized subscription charges at ReportFraud.ftc.gov.9FTC. How To Stop Subscriptions You Never Ordered Because IconPacker is registered in North Carolina, the state Attorney General’s Consumer Protection Division also handles complaints, at 1-877-566-7226 or through its online complaint form.10North Carolina Department of Justice. Protecting Consumers Reporting doesn’t recover your money — the bank dispute does that — but it feeds the record regulators use.
Why You’re Not the Only One
The Better Business Bureau profile for Icon Packer, filed under Web Design in Charlotte, North Carolina, shows 98 complaints over the past three years, 22 of them closed in the most recent 12 months. The company holds a B- rating and is not accredited.11BBB. Icon Packer BBB Business Profile Complaints follow a consistent pattern: consumers say they had never heard of IconPacker, never visited the site, and never authorized any subscription. The company’s replies typically ask for identifying information, sometimes state that card data may have been compromised elsewhere, and in several instances confirm a refund was processed.1BBB. Icon Packer BBB Complaints – Page 6 New complaints were still being filed as recently as June 2026.7BBB. Icon Packer BBB Complaints
A related site, iconrar.com, uses the tagline “Custom-Designed Icons” and lists a separate address in El Paso, Texas, along with a different phone number, (855) 401-3427.12IconRAR. Contact Despite the different addresses, complaints about ICONRAR.COM charges are filed against the Icon Packer BBB profile, and the same business owner responds to both.1BBB. Icon Packer BBB Complaints – Page 6 If you see either descriptor, treat it the same way.
IconPacker’s responses refer to “your subscription or digital product,” suggesting the company frames its transactions as digital icon-package purchases.2BBB. Icon Packer BBB Complaints – Page 3 Website-analysis service Scamadviser gives iconpacker.com a trust score of 54 out of 100, noting that the site has few visitors, is hosted on a server associated with unreliable websites, and was registered through a registrar known for low-trust domains.13Scamadviser. Check Website – Iconpacker.com
The Federal Rules Behind Your Dispute
Federal law is clear that you are not obligated to pay for products or services you did not order, and the FTC treats unauthorized debiting of a consumer’s billing information as a crime.9FTC. How To Stop Subscriptions You Never Ordered
The FTC’s updated Negative Option Rule, published in November 2024, requires any business running a subscription or auto-renewal program to clearly disclose material terms before collecting billing information, obtain “unambiguously affirmative consent” before charging, and provide a cancellation mechanism at least as easy to use as the sign-up.14Federal Register. Negative Option Rule Portions of the rule were vacated by the Eighth Circuit on procedural grounds, but the FTC has continued to enforce the same principles under the FTC Act and the Restore Online Shoppers’ Confidence Act.15FTC. Negative Option Rule Those rules are your leverage when disputing the charge and when explaining to your bank why the transaction was never authorized.