An ICC Support charge on your credit card is a billing descriptor for icc-support.com, a payment and cancellation portal tied to an adult subscription site called Intimacy Coaching Course. Multiple security analysts have flagged the operation as a likely chargeback-prevention scam, so if you don’t recognize the charge, the fastest way to stop it and recover your money is to dispute it directly with your card issuer.
What the Charge Is
The descriptor points to icc-support.com, which functions as the billing and customer-service front end for intimacycoachingcourse.com. The site lists a support email at support@intimacycoachingcourse.com and a phone number, 1-877-614-9732, with hours of 9:00 AM to 6:00 PM Eastern, Monday through Friday.1ICC Support. Contact Page The terms of service link to Coastal Plains Technologies, LLC in Los Angeles.2ICC Support. Terms of Service
The charge usually shows up because someone was enrolled in a recurring subscription, often without a clear sense of having signed up. The vague descriptor is part of the design: it keeps the nature of the purchase off the statement in a recognizable form.
Why Analysts Call It a Scam
ScamAdviser gives icc-support.com a trust score of 1 out of 100 and classifies it as “Very Likely Unsafe,” describing it as a probable chargeback-prevention scam.3ScamAdviser. ICC-Support.com Review Gridinsoft rates the domain 20 out of 100 and labels it “Risky Territory,” citing hidden ownership and thin independent reputation data.4Gridinsoft. ICC-Support.com Online Analysis IPQS has flagged the domain for phishing.
ScamAdviser specifically warns that going through the site’s own cancellation process tends to prolong the billing rather than end it, and recommends reporting the charge to your credit card company instead.3ScamAdviser. ICC-Support.com Review
How To Stop the Charges and Get Your Money Back
Go to your bank first. The merchant’s own portal is not the reliable route here.
- Call your card issuer using the number on the back of your card. Tell them the charge is unauthorized, ask them to block future transactions from the merchant, and request a chargeback for the amount already billed.5Consumer Financial Protection Bureau. How Can I Get a Refund on a Credit Card Purchase
- Follow up in writing. Under the Fair Credit Billing Act, you can dispute a billing error by sending a letter to your issuer’s billing inquiry address within 60 days of the statement date. Include your name, account number, the amount and date of the charge, and a statement that you did not authorize it. Send it certified mail with a return receipt.6Federal Trade Commission. Using Credit Cards and Disputing Charges
- Federal law caps your liability for unauthorized credit card charges at $50.6Federal Trade Commission. Using Credit Cards and Disputing Charges
- Once you file a written dispute, your card company must acknowledge it within 30 days and resolve it within 90 days. While the investigation is open, the issuer cannot report you as delinquent on the disputed amount or take collection action on it.7California Office of the Attorney General. Credit Cards – Dispute a Charge
- Keep records: screenshots of the statement, dates and times of calls, and copies of letters sent. You may need them if the dispute is escalated.
You are never obligated to pay for something you didn’t order, and unauthorized debiting from your account is a crime. The FTC’s guidance for anyone stuck with a subscription they didn’t sign up for is the same: have your bank block future charges, file a chargeback for past ones, and report the business.8Federal Trade Commission. How To Stop Subscriptions You Never Ordered
If you want to try the merchant anyway, the listed contacts are 1-877-614-9732 and support@intimacycoachingcourse.com.1ICC Support. Contact Page Given the security warnings, treat that as a supplement to your bank dispute, not a replacement for it.
Where To Report It
File a report with the FTC at ReportFraud.ftc.gov. If the unauthorized charge suggests your card information has been compromised more broadly, visit IdentityTheft.gov to create a recovery plan.6Federal Trade Commission. Using Credit Cards and Disputing Charges Your state attorney general’s office is another place to report deceptive subscription billing.8Federal Trade Commission. How To Stop Subscriptions You Never Ordered
Not To Be Confused With ICC Recovery on a Phone Bill
A separate line item called “ICC Recovery” or “Access Recovery Charge” sometimes appears on landline telephone bills, and it has nothing to do with the credit card descriptor discussed here. That phone-bill charge comes from the FCC’s 2011 USF/ICC Transformation Order, which let local carriers pass along a small fee to offset reduced intercarrier rates. The annual increase is capped at 50 cents per consumer, and the combined subscriber line and ARC total cannot exceed $30 for residential customers.9USAC. ICC Recovery If your “ICC” charge is on a phone bill rather than a credit card statement, it is a regulated telecom fee, not a subscription.