An “I Love My Freedom” charge on your bank or credit card statement comes from Making Web LLC, an online retailer based in Andover, Minnesota that sells conservative-themed apparel, flags, and accessories through ilovemyfreedom.com. Most of these charges are either a one-time merchandise order or a recurring monthly subscription called the Freedom Box. Which one you’re dealing with determines how you make it stop.
How the Charge Shows Up on Your Statement
Banks truncate merchant names, so the entry rarely reads cleanly. Expect to see ILMF, I Love My Freedom, or ILMF Freedom Box, sometimes with a phone number or URL appended.
One order can also produce two or three separate line items in the same billing cycle. The merchant processes shipping as its own transaction, so a $25 shirt may post alongside a smaller $5 to $15 shipping charge a day or two later. Those duplicates usually aren’t duplicates. Before you assume fraud, search your email for a confirmation from ilovemyfreedom.com or support@ilovemyfreedom.com. Unfamiliar statement descriptors are one of the most common reasons people dispute legitimate purchases, and the dispute route is slower than simply handling it through the merchant.
Why You’re Being Charged
The Freedom Box is the single most common source of unexpected ILMF charges. It’s a recurring monthly shipment, and shoppers often sign up through a discounted introductory offer without realizing the enrollment renews at full price the following month. Mystery boxes on the site currently run roughly $35 to $50; individual items like t-shirts and hats sit around $25 at full price, or about $10 with a membership discount.1I Love My Freedom. Products
One-time purchases of apparel, flags, calendars, and accessories account for most of the rest. If the amount matches something you bought and you don’t want a subscription, you probably just have a standard order, possibly split across two charges because of shipping.
Canceling and Getting a Refund From the Merchant
Standard product orders can be canceled within 30 days of the purchase date for a full refund, including shipping. The merchant says refunds take up to 10 business days to post after approval.2I Love My Freedom. Cancellation Policy
Two exceptions matter. Clearance items and mystery items are final sale and cannot be returned or refunded.3I Love My Freedom. FAQs If a package is returned to the merchant as undeliverable, the item cost is refunded but shipping isn’t. The site doesn’t address who pays return shipping, so confirm that with support before you mail anything back.
To stop a recurring Freedom Box, log in to your account on ilovemyfreedom.com, open “Manage My Membership,” and select the cancel option.4I Love My Freedom. Contact Us If you can’t get into the account or the portal won’t cooperate, email Support@ILoveMyFreedom.com with your name, order number, the email address used at signup, the last four digits of your payment card, and the date of the charge.
Document everything. Screenshot the online confirmation page, or save the sent email with its timestamp. A ticket number from the merchant helps, but your own records are what protect you if the company later claims no cancellation was received.
Disputing the Charge With Your Bank
If the merchant won’t respond or won’t refund, your card issuer or bank is the next step. The rules differ by card type, and both come with hard deadlines.
Credit Cards
The Fair Credit Billing Act covers unauthorized charges, charges for goods you didn’t accept or didn’t receive, and charges for the wrong amount.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors A subscription you believe you canceled but are still being billed for can qualify.
You have 60 days from the statement date showing the charge to send written notice to your issuer. The notice has to go to the specific billing-inquiries address the issuer designates, not the payment address or general customer service. Include your name, account number, the charge and amount in dispute, and why you believe it’s wrong.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Phone and online disputes are usually available too, but the written notice is what preserves your rights under the statute.
Once the dispute is received, the issuer must acknowledge it within 30 days and resolve the investigation within two complete billing cycles, not to exceed 90 days. During the investigation, it can’t try to collect the disputed amount or report it as delinquent.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
Debit Cards
Debit charges fall under the Electronic Fund Transfer Act and Regulation E. You still have 60 days from the statement date to report the error, and missing that window can leave you liable for later unauthorized transfers.6eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
Your bank generally has 10 business days to investigate after receiving the dispute. It can extend to 45 days, but only if it provisionally credits your account within the first 10 business days. For point-of-sale debit transactions, the extended window is 90 days instead of 45.6eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
Stopping Future Debits
You can halt future preauthorized debit transfers by telling your bank at least three business days before the next scheduled payment. The bank may require written confirmation within 14 days of an oral stop-payment request; without the follow-up, the oral request expires.7eCFR. 12 CFR 1005.10 – Preauthorized Transfers Many banks charge $15 to $35 to process a stop-payment order, so check the fee schedule first.
One useful fact for either dispute: Regulation E requires that any preauthorized electronic transfer from your bank account be authorized by a writing you signed or otherwise authenticated, and the company obtaining that authorization has to give you a copy.8Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers If you never received clear documentation of a recurring billing agreement, say so in your dispute.
If the Charges Keep Coming
Federal law separately prohibits online sellers from charging you through a negative option feature unless they clearly disclose all material terms before taking your billing information, get your express informed consent, and offer a simple way to stop recurring charges.9Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If a signup buried the renewal terms or made cancellation unreasonably difficult, report the business to the Federal Trade Commission at ReportFraud.ftc.gov.10Federal Trade Commission. ReportFraud.ftc.gov The FTC doesn’t resolve individual complaints, but reports feed a database that law enforcement uses to spot patterns and build cases. You can file even if you didn’t lose money.11Federal Trade Commission. ReportFraud FAQ
Your state attorney general’s consumer protection office is worth adding. Most states run online complaint portals, and unlike the FTC, state agencies sometimes intervene in individual disputes. Filing with both creates a paper trail if the charges continue and you need to go further.