If you already have a redress number and just need to retrieve it, log into the DHS TRIP portal at trip.dhs.gov using the Login.gov credentials you set up when you applied. The seven-digit Redress Control Number is stored on your account profile and printed on the determination letter attached to your closed case, so finding your redress number usually takes only a few minutes when you still have portal access.1Homeland Security. Traveler Redress Inquiry Program (DHS TRIP) If that door is closed, your email and a direct message to the program office are the next two options.
Check the DHS TRIP Portal
Sign in at trip.dhs.gov through Login.gov using the email tied to your original application.1Homeland Security. Traveler Redress Inquiry Program (DHS TRIP) Once you’re in, two spots hold the number.
Your profile is the quicker of the two. The number appears under the “Redress Control Number” section of your account profile. If it doesn’t display there for some reason, go to “My Cases,” open your most recent case marked “Closed,” and scroll to the bottom of the determination letter. The same seven-digit number is printed there.2U.S. Department of Homeland Security. DHS Traveler Redress Inquiry Program Frequently Asked Questions You can download or print the letter from the case view and keep a copy with your travel documents.
Search Your Email and Travel Accounts
If you can’t get back into the portal, check your inbox next. Search for “DHS TRIP,” “Redress Control Number,” or “Determination Letter.” The original notification sent when your case closed contains the number, either in the message itself or as an attached letter.
Airline loyalty accounts are worth a look too. Most major carriers store the number in a “Secure Flight” or “Travel Documents” section of your profile if you saved it during an earlier booking. If you added your redress number to a Global Entry or TSA PreCheck application, it may also appear in your Trusted Traveler Program profile at ttp.cbp.dhs.gov.
Contact DHS TRIP Directly
When the portal and your own records both come up empty, write to the program office. Email is the practical route; DHS TRIP doesn’t publish a phone number for redress inquiries.
- Email: TRIP@tsa.dhs.gov
- Postal mail: DHS Traveler Redress Inquiry Program (TRIP), 6595 Springfield Center Drive, TSA-910, Springfield, VA 22150-69013Homeland Security. Contact Us – DHS TRIP
Give them enough to identify you: full legal name, date of birth, gender, and city and state of residence.4Department of Homeland Security. Redress Control Numbers If you still have the case number from the acknowledgment receipt you got when you first applied, include that as well. It shortens the search on their end.
The program doesn’t publish a guaranteed response time, so allow at least a couple of weeks before following up.
What If You Don’t Actually Have One
People often go looking for a redress number they never applied for. It’s optional. If a booking form asks for one, you can leave the field blank and travel normally.4Department of Homeland Security. Redress Control Numbers A redress number is for travelers who have been repeatedly pulled for extra screening, delayed at the gate, or denied entry at a U.S. port of entry because of apparent misidentification.5eCFR. 49 CFR 1560.205 – Redress Process If that describes your situation and you’ve never filed, there’s nothing to retrieve; you’d apply through the DHS TRIP portal, and the system assigns the seven-digit number immediately on submission.1Homeland Security. Traveler Redress Inquiry Program (DHS TRIP)
Once You Have the Number in Hand
Save it to your airline profile rather than typing it into every booking, and enter it in the field specifically labeled “Redress Number” during the Secure Flight portion of a reservation.4Department of Homeland Security. Redress Control Numbers It is not the same as a Known Traveler Number, and putting it in the KTN field won’t work. Check that the legal name on your reservation matches the name in your redress file; small mismatches can keep the correction from linking to your booking.
If your legal name, passport, or other identifying documents change later, update your file through the portal or by emailing TRIP@tsa.dhs.gov so the record stays aligned with what you travel on.