How to Fill Out and Submit the PSI Exam Accommodations Request Form

To request testing accommodations from PSI, fill out the PSI exam accommodations request form through PSI’s online help desk portal, or use the program-specific PDF found in your exam’s Candidate Information Bulletin. Attach medical documentation that ties your disability to a specific testing limitation, submit it well before you want to test, and wait for a written approval before you schedule the exam. PSI is now an ETS subsidiary, and federal law requires it to make licensing and certification exams accessible.

Where to Get the Form

There are two versions, and using the wrong one slows you down. The main option is the Test Accommodations Request on PSI’s online help desk portal, which you fill out in the browser and submit with your documents attached.1PSI. PSI Exam Accommodations – Test Accommodations Request

Some state licensing programs still use a standalone PDF. These program-specific forms live at the back of the Candidate Information Bulletin for your exam, a document you can download from psiexams.com that also covers registration, exam content, and testing policies.2PSI Services. Candidate Information Bulletin Check your bulletin first. If it includes an accommodations form, use that one rather than the online portal.

What the Form Asks For

The online portal collects enough to identify you, match you to the right exam, and evaluate the request:1PSI. PSI Exam Accommodations – Test Accommodations Request

  • Your first and last name, email, and phone number.
  • The specific exam title (for example, “Real Estate Salesperson” or “Insurance Producer”) and the licensing program it falls under.
  • Whether you plan to test at a PSI center or through online proctoring.
  • Whether you have already registered for the exam.
  • A written description of the accommodations you need and why.
  • Uploaded documents supporting the request.

Program-specific PDFs may also ask for your Social Security number or licensing ID and your mailing address.3PSI Services. Special Arrangement Request Form Fill every field. Incomplete forms are the most common reason a request stalls.

Before you submit online, you have to agree to a consent statement authorizing PSI to collect and process the health information you provide, and to share it with testing facilities and licensing agencies for payment purposes. Without that consent, PSI cannot process the request.1PSI. PSI Exam Accommodations – Test Accommodations Request

Documentation That Gets Approved

A note from your doctor saying you have a disability is not enough. PSI wants documentation that connects the diagnosis to a specific testing limitation and then to the accommodation you’re asking for. Your provider needs to supply:3PSI Services. Special Arrangement Request Form

  • A description of your condition and how it limits you in a timed testing environment.
  • The specific accommodation the provider recommends, such as extended time, a reader, or a separate room.
  • The provider’s name, title, and phone number.
  • An original signature on professional letterhead.

Strong letters draw a straight line from diagnosis to functional limitation to requested accommodation, and include clinical test scores or diagnostic results where available. Weak letters name a condition and jump to a request without explaining the connection.

There is no universal federal rule on how recent your evaluation must be. Individual licensing programs can set their own recency standards, so check your Candidate Information Bulletin for any program-specific requirement before you gather documents.

Accommodations You Can Request

Common adjustments available for PSI exams include:4National Council of Architectural Registration Boards. Requesting Exam Accommodations

  • Extended testing time, often 50% more than the standard allotment.
  • Extra or extended breaks during the session.
  • A separate room within the test center, away from other candidates.
  • A reader or a sign language interpreter.
  • Assistive technology such as screen magnification or a screen reader, depending on the platform.

When multiple time-related accommodations are approved together, the combined extra time generally caps at 50% of the original time limit. Ask for what your documentation supports, not more; requesting adjustments your provider did not recommend can slow the review or produce a partial denial. If you’re unsure what’s available, describe your functional limitation in the description field and let PSI’s team suggest what fits.

ESL Accommodations

If English is not your primary language, ESL accommodations run on a separate, lighter track. You submit two items:3PSI Services. Special Arrangement Request Form

  • A personal letter from you requesting the accommodation.
  • A verification letter on letterhead from your English instructor or sponsoring company confirming that English is not your primary language.

ESL accommodations typically include 20% additional testing time and permission to bring a printed word-to-word translation dictionary from a reputable publisher. The book cannot have handwritten notes or markings, and test center staff will inspect it. Self-made and electronic dictionaries are not allowed, and the dictionary option is only available at physical test centers, not for online-proctored exams.4National Council of Architectural Registration Boards. Requesting Exam Accommodations

If you qualify for both ESL and ADA accommodations, the combined extra time still caps at 50% of the original testing time.5National Council of Architectural Registration Boards. Answers to Your FAQs About PSI, the ESL Accommodation, and More

How to Submit

Three submission channels, depending on your program:

Scan or photograph documents at high enough resolution that signatures and clinical details are legible. Label each attachment clearly; “Dr_Smith_Letter_ADHD.pdf” is far better than “scan001.pdf.” If you fax, call to confirm receipt after a couple of days. The online portal sends an email confirmation.

What Happens After You Submit

Processing times vary by program. Some review requests within 7 to 10 business days; others ask you to submit at least 45 days before your intended test date.5National Council of Architectural Registration Boards. Answers to Your FAQs About PSI, the ESL Accommodation, and More Your Candidate Information Bulletin should list the timeline for your specific exam. Submit early when in doubt. There is no penalty for filing well in advance.

PSI notifies you by email, specifying which accommodations were approved or, if not, why. If reviewers need more documentation, they will contact you. Every back-and-forth adds days, which is why vague first submissions are costly.

Do Not Schedule Before Approval

Do not book an exam date until you have the approval letter. PSI’s standard scheduling system cannot add accommodations to an existing booking, so sitting for a test before approval means testing without your adjustments. Once approved, call PSI’s Special Accommodations team at (800) 367-1565, ext. 6750 to schedule.3PSI Services. Special Arrangement Request Form They will find a date and location that supports the accommodations you were granted. Expect a callback within about 48 hours if you leave a voicemail.

If You’re Denied or Need to Change the Plan

A denial letter should explain the reason. The most common problems are documentation that names a condition without connecting it to a testing limitation, and provider credentials that don’t match the diagnosis. You can resubmit with stronger evidence that addresses the specific deficiency PSI identified. Sending the same materials again, or dropping to a lesser accommodation without new documentation, rarely changes the outcome.

If your needs shift after approval, contact the accommodations team before your scheduled date at (800) 367-1565, ext. 6750 or ExamAccommodations@psionline.com to modify the approved plan.6HiSET. HiSET ADA Accommodations

Cost and the Law Behind the Process

PSI cannot charge you extra for accommodations. The Americans with Disabilities Act treats surcharges for disability-related modifications as discriminatory,7ADA.gov. ADA Requirements: Testing Accommodations and federal law requires any organization that offers exams related to professional licensing or certification to make those exams accessible to people with disabilities or provide accessible alternatives.8Office of the Law Revision Counsel. 42 USC 12189 – Examinations and Courses That obligation applies to every exam PSI administers, regardless of state or licensing program.