How to Fill Out and Submit the Global Atlantic Preneed Claim Form

To collect a death benefit on a preneed policy issued by Forethought Life Insurance Company, you submit the Global Atlantic preneed claim form along with a death certificate to the preneed claims department in Batesville, Indiana. The fastest way to get a policy-specific form is through Global Atlantic’s B2B portal at b2b.globalatlantic.com; you can also request one by calling (800) 331-8853 or emailing ask.us@gafg.com. Global Atlantic advertises payment within 24 to 48 hours once a complete claim package reaches the department.¹

How to Get the Form

Funeral homes that already work with Global Atlantic log in to the B2B portal, search for the policy by the insured’s last name and state, pull a death-benefit quote, and print a claim form pre-filled with that policy’s details.¹ The same portal supports electronic submission through its e-Claims feature.²

If you’re an individual beneficiary rather than a funeral professional, call (800) 331-8853 or email ask.us@gafg.com to request a blank form.¹ The funeral home named on the preneed contract can usually give you a form as well, since in most preneed arrangements the funeral home is the policy’s assignee and files the claim directly.

What to Gather Before You Start

Missing documents are the main reason a claim slips past the 24-to-48-hour window. Pull everything together before you fill in a single field.

Death certificate. A copy of the completed certificate. For standard claims it does not need to be certified, but it must be complete and legible. Claims filed within the two-year contestability period must show the cause of death.
Policy number. On the original preneed contract or any correspondence from Forethought Life Insurance Company. A funeral home can look it up through the portal.
Insured’s personal information. Full legal name, date of birth, and Social Security number, exactly as they appear on the policy.
Claimant identification. Government-issued photo ID, contact information, and relationship to the insured.
Funeral home details. If the funeral home is the assignee, the director adds the business’s registration details and Tax Identification Number.
Itemized statement of charges. A breakdown of funeral, burial, or memorial expenses actually incurred.
Assignment form. Required when the funeral home filing is not already listed as the assignee or beneficiary on the policy. The family signs it.

If the Insured Died Abroad

A foreign death certificate must come with a certified English translation covering the full document, including stamps, seals, and notations, and mirroring the original layout. The translator attaches a signed statement attesting to accuracy. Confirm with the claims department whether notarization is also required before you submit.

Filling In the Form

The form tracks the documents you’ve gathered. Fields have to match the policy records; a middle initial where the policy carries a full middle name is enough to trigger a verification hold.

Statement of Insured

Enter the insured’s full legal name, date of birth, date of death, and Social Security number. If you’re unsure how the name reads on file, ask the funeral home to confirm through the portal’s policy search.

Claimant’s Statement

This section identifies who is being paid. An individual beneficiary enters name, mailing address, phone number, and relationship to the deceased. A funeral home acting as assignee enters business name, license information, and Tax Identification Number. One claimant per form.

Payment Election

Choose how the benefit is paid. Funeral homes enrolled in Global Atlantic’s Automatic Claim Deposit program receive ACH payments to their bank account and an email confirmation when the deposit posts. Homes not enrolled receive a mailed check. Individual beneficiaries who want electronic payment should attach a voided check or a bank authorization form so the account and routing numbers can be verified. To enroll a funeral home in Automatic Claim Deposit for future claims, fax the enrollment form and a voided check to (800) 320-3291.¹

Signature

Sign and date the form. Unsigned claims are returned, and that round trip alone can add a week or more.

Where to Send It

Preneed claims go to the Forethought Life Insurance Company address in Batesville, Indiana, not to Global Atlantic’s corporate offices.³

e-Claims portal. Funeral homes with B2B access submit at b2b.globalatlantic.com. This is the fastest option.²
Fax. (888) 425-2463.³
Regular mail. Forethought Life Insurance Company, PO Box 151, Batesville, IN 47006.³
Overnight delivery. Forethought Life Insurance Company, Attn: Preneed New Business, One Forethought Center, Batesville, IN 47006.³

If you mail physical documents, use a tracked service and write the policy number on every page. Loose pages without a policy number can get separated from the file.

After You Submit

Global Atlantic states that preneed claims are paid within 24 to 48 hours of receiving complete documentation.¹ “Complete” means every signature, document, and data field is present and matches the policy records. If something is missing, the claims department contacts the claimant, and the clock resets when the corrected material arrives.

Funeral homes on Automatic Claim Deposit get an email when the ACH posts. Anyone waiting on a mailed check should add postal time to the 24-to-48-hour processing window. If a week passes with no word, call (800) 331-8853 or email ask.us@gafg.com for a status check.¹

Most states require life insurers to pay or deny a claim within a set number of days after receiving satisfactory proof of loss, commonly 30 to 60 days, with interest owed on late payments. The specific deadline and interest rate depend on the state where the policy was issued.

Claims Within the Two-Year Contestability Window

If the insured died within two years of the policy’s issue date, the claim is contestable. Global Atlantic can investigate the original application for material misrepresentation, such as undisclosed health conditions or inaccurate personal details, and the review can include the insured’s medical records. Contestable claims must include a death certificate listing the cause of death and a signed Medical Information Authorization. The review takes longer than the standard 24-to-48-hour turnaround. Once the two years have passed, the policy is generally incontestable and the full death benefit is paid as long as coverage was in force at death.

Tax on the Death Benefit

Life insurance proceeds paid because of the insured’s death are generally not included in the recipient’s gross income, whether the recipient is a funeral home as assignee or an individual beneficiary.⁴ The exclusion covers the face value plus any growth that accumulated over the policy’s life. Interest earned after the insured’s death, which can happen when a beneficiary chooses installments instead of a lump sum, is taxable and reported on Form 1099-INT. If the policy was transferred for valuable consideration before death, the tax-free treatment may be limited; this is uncommon with preneed policies.⁵

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Global Atlantic. Business Operations
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Global Atlantic. Log In to Your Account
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Global Atlantic. Contact Us
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Office of the Law Revision Counsel. 26 USC 101 – Certain Death Benefits
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Internal Revenue Service. Life Insurance and Disability Insurance Proceeds