To get paid back for a tow you paid for out of pocket, submit the Allstate towing reimbursement form along with an itemized receipt from the tow company. How you submit it depends on which product you have: an auto policy roadside add-on is filed as an insurance claim through 800-347-8880, the Allstate app, or allstate.com, while an Allstate Motor Club membership is reimbursed by mailing the receipt and your membership details to a P.O. box in Dallas within 90 days of the breakdown.
First, Confirm Which Coverage You Have
Allstate sells roadside protection two different ways, and the reimbursement path is not the same for both.
The Motor Club membership is a standalone product you can hold even without an Allstate auto policy. Using it is not an insurance claim and will not affect your auto premium. Service is capped at five rescues per year, and each plan tier has its own towing distance limit, with the Roadside Elite tier reimbursing up to $250 per event.
The auto policy roadside add-on is an endorsement on your Allstate car insurance. Using it means filing an insurance claim, and repeated use could affect your premium at renewal.
If you are not sure which one you carry, check your declarations page or call 800-347-8880 before you start gathering paperwork. When you have both, the Motor Club route generally keeps the tow off your insurance record.
What the Receipt and Form Need to Show
The itemized receipt from the tow company is the document everything else hangs on. A credit card slip or a handwritten total will not clear review. The receipt should list:
- The towing company’s business name and contact information
- Date of service
- Pickup and drop-off locations
- A line-by-line breakdown of charges, with the hook-up fee and per-mile charges shown separately
Tow operators sometimes write a single lump sum. If that happened to you, call the company and ask for an itemized version before submitting anything.
For an auto policy claim, Allstate provides a dedicated towing reimbursement form that goes in with the receipt. It asks for your policy number, the date and location of the breakdown, and the year, make, and model of the vehicle. Every field has to match the receipt and the policy. Write your policy number directly on the receipt so the two documents stay linked if they get separated.
For a Motor Club reimbursement, include your membership number, name, mailing address, phone number, and email address with the receipt. Motor Club terms ask you to call before arranging your own tow when possible; if that was not realistic (shoulder of a highway, middle of the night), write a short note explaining the circumstances.
Filing an Auto Policy Roadside Claim
Because the add-on is insurance, this goes through Allstate’s standard claims process. You have three ways in:
- Call 800-347-8880
- Use the Allstate mobile app, which lets you photograph the receipt and upload it directly
- Log in at allstate.com
Allstate issues a claim number once the file is open. Use it to track progress through the app or your online dashboard.
Filing a Motor Club Reimbursement by Mail
Motor Club members mail the receipt and their contact and membership details to:
ALLSTATE Roadside Assistance Program
P.O. Box 660021
Dallas, TX 75266-0021
The envelope has to be postmarked within 90 days of the breakdown date. Residents of Utah and Wisconsin are exempt from that deadline. Keep a copy of everything you send. If the mail goes missing, you will have to rebuild the submission from scratch.
Deadlines and Limits That Can Sink the Claim
The 90-day Motor Club deadline is firm. One day late and the claim can be denied outright no matter how clean the paperwork is. For auto policy roadside claims, the filing window is governed by your state’s insurance rules and your policy terms, so check your policy or ask your agent.
Motor Club service is capped at five rescues per plan year. A tow counts as one rescue whether Allstate dispatched the truck or you paid out of pocket. A sixth tow in the same year will not be reimbursed.
Reimbursement is also limited to your plan’s coverage ceiling. If the tow cost $300 and your plan covers only a 10-mile tow, Allstate pays up to the value of that covered distance and you absorb the rest.
One boundary worth knowing: if the tow was the result of a traffic accident, it may need to go under your collision coverage rather than the roadside add-on, which is built for breakdowns, flat tires, and similar non-collision events.
How You Get Paid
Approved auto policy claims pay out either by direct deposit, which typically lands in two to five business days, or by a check mailed to the address on file. You can set or change the preference through your online account.
Motor Club submissions sent by mail take several weeks to process. If you have not heard back in a reasonable time, call 800-347-8880 and reference the submission.
Why Reimbursements Get Delayed or Denied
Most problems are paperwork, not coverage. The usual culprits:
- A receipt with only a lump-sum charge and no breakdown, which gives the reviewer nothing to measure against covered services
- A missing policy or membership number, which forces the claims team to track you down and adds days or weeks
- A Motor Club submission postmarked after the 90-day window, which is an automatic denial in most states
- Arranging your own tow without calling Allstate first; after-the-fact reimbursements do get processed, but a short note explaining why you could not call ahead strengthens the file