If a MyHeritage trial charge has landed on your card, the fastest path to a refund is to request one directly from MyHeritage through the Billing & Charges section of your account, and if that fails, to dispute the transaction with your bank within 60 days of the statement date. The charge is usually a full year billed as a single lump sum, somewhere between $89 and $299 depending on which plan your trial was tied to,1MyHeritage. Subscription Pricing which is why it tends to show up as an unwelcome surprise rather than a small recurring fee.
Ask MyHeritage for the Refund First
Going to the company before your bank is faster, and it keeps your account and any family tree data you’ve built intact. Log into your MyHeritage account, click the Help icon in the top right, and select Contact Us. Choose Billing & Charges as the category. Your recent charge will appear with a Request a refund option. Click the orange button, explain why you want the money back, and submit.2MyHeritage. How Can I Request a Refund
If you’ve already deleted the account or can’t log in, the same help page links to a standalone form that lets you submit a support ticket without signing in.2MyHeritage. How Can I Request a Refund
Have a few details ready before you start:
- The email address you used to sign up for the trial
- The date the charge posted to your statement
- The last four digits of the card that was billed
- The Order ID from your original trial confirmation email, if you still have it
Keep the explanation short and factual. “I forgot the trial was ending and didn’t intend to subscribe” lands better than a long complaint. MyHeritage says its team will review the request and contact you about next steps,2MyHeritage. How Can I Request a Refund without publishing a specific turnaround time, so expect at least several business days. Save the ticket number you get back — it’s your proof the request is in the system.
What That Charge Actually Was
The amount on your statement matches whichever subscription tier your trial was linked to. First-year rates run $89 for Premium, $129 for Data, $149 for PremiumPlus, $199 for Complete, and $239 for Omni, with tax added on top.1MyHeritage. Subscription Pricing Most trial users end up on the Complete plan, which is why charges in the $199 to $299 range are the ones people most often ask about. Knowing the exact amount and the plan name is useful when you file your refund request or, later, if you need to dispute with your bank.
If MyHeritage Won’t Refund You: Dispute Through Your Bank
If the refund is denied or you get no response, your card issuer is the next step. The rules depend on whether you were charged on a debit card or a credit card, but the clock is the same: 60 days from the date the statement showing the charge was sent.
Debit Card: Regulation E
For a debit transaction, notify your bank in writing within 60 days of receiving the statement that first shows the charge. Include your name, account number, and the date and amount of the disputed transaction, and explain why you believe it’s an error.3eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
The bank has 10 business days to investigate. It can extend the review to 45 days, but only if it provisionally credits your account within those first 10 business days so you aren’t out the money while it looks into it. For new accounts or certain transaction types, the window can run to 90 days.3eCFR. 12 CFR 1005.11 – Procedures for Resolving Errors
Credit Card: Regulation Z
Credit card disputes work on a parallel track. You still have 60 days from the statement date, but your written dispute has to go to the specific billing inquiries address your card issuer designates, not the general customer service address. The issuer must acknowledge the dispute within 30 days and resolve it within two complete billing cycles, with an outside limit of 90 days.4eCFR. 12 CFR 1026.13 – Billing Error Resolution
The Risk of Going Straight to a Chargeback
One warning before you file. Merchants often terminate accounts and block future access when a customer files a chargeback, because the payment processor charges them a fee regardless of who wins. If you have family tree data, uploaded photos, or DNA results stored at MyHeritage, a chargeback can mean losing access to all of it. Exhaust the refund request process first, document every message, and keep the bank dispute in your back pocket.
Federal Rules That Give You Leverage
Two federal consumer protection rules apply to the way MyHeritage bills, and citing them in your refund request or dispute can strengthen your position.
The Restore Online Shoppers’ Confidence Act makes it illegal for an online seller to charge your account through a negative option feature — where silence counts as consent — unless it clearly discloses all material terms, obtains your express informed consent before billing, and provides a simple way to stop the recurring charges.5Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If the subscription price, billing frequency, or cancellation process wasn’t clearly presented before you entered your card details, the charge may violate this law.
Since July 2025, the FTC’s updated Negative Option Rule, often called the Click-to-Cancel rule, requires sellers to make cancellation as easy as sign-up.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships If signing up took two clicks online, cancellation has to be similarly simple, with no mandatory phone calls or multi-step runarounds, and material terms have to be disclosed before any billing information is collected. If a company buried its cancellation option or made you jump through hoops the sign-up never required, that’s a potential violation you can reference in your refund request or report to the FTC.
Still Inside the 14-Day Trial? Cancel Instead
If the charge hasn’t posted yet and you’re still inside the 14-day window, canceling is the simple fix and avoids this whole process. Cancellation stops the upcoming charge without deleting your account or any of the data you’ve already added, so you can come back to your family tree later.7MyHeritage. How Do I Cancel My Free Trial
For subscriptions bought through the MyHeritage website, go into your account settings and turn off automatic renewal. If the cancellation button is greyed out, the renewal was already stopped — check your email for a confirmation with the subject line “Your annual renewal at MyHeritage has been stopped.”8MyHeritage. How Can I Cancel the Automatic Renewal of a Subscription? If you signed up through the MyHeritage mobile app, you may need to cancel through your device’s app store subscription settings instead.