To cancel a Whitepages subscription, log in at whitepages.com, open your account settings from the profile icon, and turn off auto-renewal. The whole thing takes about two minutes. If you originally signed up through the Apple App Store or Google Play, you have to cancel through that platform instead, because the billing runs through Apple or Google rather than Whitepages.1Whitepages. Whitepages Terms of Service Whitepages does not refund partial billing periods, so timing matters.
Cancel on the Whitepages Website
Log in at whitepages.com. Click the profile icon in the top-right corner, open your account dashboard, and go to account settings. Look for the option to cancel auto-renewal.1Whitepages. Whitepages Terms of Service
The site will probably ask why you’re leaving and may offer a discount or a downgrade. Skip past those screens. What you want is the confirmation that auto-renewal is off. Take a screenshot of that confirmation. It is worth more than any verbal assurance if a billing dispute comes up later.
Your premium access stays active until the end of the billing cycle you already paid for, and the account will not renew after that.1Whitepages. Whitepages Terms of Service
Cancel Through Apple or Google Play
If you subscribed through your phone’s app store, canceling on the Whitepages website will not stop the charges. You have to cancel where you signed up.1Whitepages. Whitepages Terms of Service
iPhone or iPad
Open the Settings app, tap your name at the top, then tap Subscriptions. Find Whitepages in the list, tap it, and tap Cancel Subscription. If there’s no cancel button or you see an expiration message in red text, the subscription is already canceled.2Apple Support. If You Want to Cancel a Subscription From Apple
Canceling and requesting a refund are separate steps on Apple’s end. If you were charged for a renewal you didn’t expect, sign in at reportaproblem.apple.com, select “Request a refund” from the dropdown, choose your reason, and submit.3Apple Support. Request a Refund for Apps or Content That You Bought From Apple
Android
Open the Google Play Store app, tap your profile icon, and go to Subscriptions. Pick the Whitepages subscription and tap Cancel. Finish before your next renewal date to avoid another charge. For unauthorized charges on Google Play, you have 120 days from the transaction date to report them.4Google Play Help. Learn About Google Play Refund Policies
Cancel by Phone or Email
If you can’t log in, or you’d rather deal with a person, call Whitepages support at 1-800-991-3077. Phone hours are Monday through Friday, 8:00 AM to 8:00 PM Eastern, and weekends 9:00 AM to 6:00 PM Eastern.5Whitepages. How to Contact Whitepages Customer Support
Have your account email and the name on the account ready. Ask the representative to confirm the cancellation on the call and to send a confirmation email. Write down the date, time, and the name of the person you spoke with. You can also email support@whitepages.com, though email replies tend to be slower.
No Refunds for Partial Billing Periods
Whitepages does not issue refunds or credits for partial months or unused features. When you cancel, the subscription runs out at the end of the current cycle rather than stopping immediately.1Whitepages. Whitepages Terms of Service
Because of that, the best time to cancel is right after a renewal charge posts. You keep the access you already paid for. Cancel the day before renewal and you lose nothing. Cancel the day after, and you’re stuck with that charge but keep access for the rest of the month.
The personal Premium Contact Info plan is $5.99 per month, and business tiers run from $9.99 up to $199.99 per month depending on the plan.6Whitepages. Whitepages Premium On a higher business tier, missing a cancellation deadline is expensive.
What to Do If Charges Continue
Check your bank or credit card statements for at least two billing cycles after you cancel. Most problems come from canceling in one place when you signed up in another, so start by calling Whitepages at 1-800-991-3077. Fixing it with the merchant is faster than a formal dispute.5Whitepages. How to Contact Whitepages Customer Support
If Whitepages will not reverse the charge, federal law gives you options. Under the Fair Credit Billing Act, you have 60 days from the date the charge appears on your credit card statement to send a written dispute to your card issuer.7Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors For debit card charges, the Electronic Fund Transfer Act lets you stop future preauthorized transfers by notifying your bank at least three business days before the next scheduled charge.8Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers
The 60-day window is strict. Don’t wait on a suspicious charge and hope it resolves itself. Your cancellation screenshot or confirmation email is the evidence that carries a dispute, which is why grabbing proof at the moment of cancellation matters.
Canceling Does Not Remove Your Listing
This one catches people. Canceling your paid subscription stops the billing. It does nothing about the personal information Whitepages has listed about you in its public directory. Those are two separate things, and many people who search for how to cancel actually want their name, address, and phone number removed from the site.
To remove your listing, go to whitepages.com/privacy/consumer-rights. Search for your name and city on the main Whitepages site, click the listing that matches you, copy the URL from your browser, and paste it into the opt-out tool on the consumer rights page. You’ll provide a phone number and receive a verification call to confirm. No account or purchase is required.9Whitepages. Consumer Privacy Rights
Removal is not always permanent. Your information can come back when Whitepages refreshes its database from public records, so check periodically and resubmit the opt-out if the listing returns.