How to Cancel Your WFG Membership: Fee, Chargebacks, and Two-Year Rule

To cancel your WFG membership, submit a written termination of your Associate Membership Agreement using one of three channels: the contract termination tool inside the myWFG portal, an email to WFGCoding@Transamerica.com sent from an address listed in your profile, or a certified letter to WFG’s corporate office in Johns Creek, Georgia.¹ Because WFG associates work as independent contractors on commission, resigning is more than walking away. Advance commission balances, carrier appointments, and contract restrictions all follow you out the door, and each one can cost real money if you ignore it.

Check These Things Before You Submit Anything

Log in to myWFG and pull up your account. Look for pending commissions, chargebacks, outstanding fees, and your commission advance balance.¹ WFG can still collect from you after termination, so knowing these numbers in advance lets you predict whether you’ll receive a final payout or a bill.

Confirm the email address on your myWFG profile. Resignation emails have to come from an address on file, and an email from an unrecognized address will likely be rejected or delayed.¹ If yours is outdated, update it first. Also pull your Associate ID and the full legal name on your agreement; you’ll need both for any written communication.

Anything you want to keep from the portal — training materials, downloaded reports, compliance documents — save it now. Access is cut off once termination is finalized, and you won’t be able to retrieve it afterward.¹

Three Ways to Submit Your Resignation

The fastest option is the online tool inside myWFG. Sign in at mywfg.com, go to your profile page, and use the contract termination tool.¹ Following the on-screen steps submits your request immediately.

By email, write to WFGCoding@Transamerica.com. State clearly that you intend to terminate your contract, and send the message from one of the email addresses listed in your myWFG profile.¹ Include your full name and Associate ID in the body.

By mail, send a signed letter to 11315 Johns Creek Parkway, Johns Creek, GA 30097. Use certified mail with tracking so you have proof of delivery. Include your full name, Associate ID, and the effective date you want.

The $125 Fee Is Not Refundable

New associates pay a $125 administrative fee when they join. The Associate Membership Agreement states the fee is non-refundable, and the standard agreement contains no grace period or refund window that overrides that provision.² If you were told the fee is refundable within 90 days, that doesn’t match the contract language. Read your own signed copy to confirm which version applies to you.

Any recurring subscription or platform charges tied to your account should stop once termination is processed. Watch your bank and credit card statements for a couple of billing cycles after your resignation is confirmed to catch anything that keeps billing.

Commission Chargebacks Can Follow You

This is where most departing associates get caught off guard. If a client cancels a policy after you leave, and the insurance carrier requires WFG to return commissions because the policy didn’t stay in force long enough, WFG can require you to repay commissions that were advanced but not yet fully earned.¹ Resigning doesn’t cancel that obligation.

In practice, WFG deducts chargebacks from any remaining commissions still owed to you. If the chargebacks exceed what you’re owed, you’ll receive a bill for the difference. That’s why pulling your advance balance before you resign matters: it tells you what the closing math actually looks like.

Your Insurance License and Carrier Appointments

In the United States, your individual insurance license is not tied directly to your WFG contract, so terminating the agreement doesn’t automatically cancel your license. What does happen is that WFG notifies the carriers you were appointed through, and those carriers terminate your appointments.¹ Once that’s done, you can no longer sell those carriers’ products even though your state license is still active. An active license with no appointments doesn’t let you transact business.

If you plan to keep selling insurance, line up new appointments with another agency before you resign, or arrange them promptly afterward. Your state’s department of insurance can answer questions about maintaining the underlying license during the transition.

Canada is stricter. You need a carrier sponsor to keep your license, so once WFG notifies the regulator and its sponsoring carrier about your termination, you lose the ability to sell insurance unless you’ve already arranged a new sponsor.¹

If You Held a Securities Registration, Watch for Form U5

If you were registered through Transamerica Financial Advisors, WFG’s broker-dealer affiliate, your departure triggers a Form U5 filing with FINRA. The firm must file the U5 within 30 days of your termination date and give you a copy in the same window.³

Read it carefully when it arrives. The form has a reason-for-termination field and a disclosure section where the firm may note regulatory issues, customer complaints, or internal reviews. Inaccurate or unfavorable entries can follow you throughout a financial services career. If something on the form is wrong, FINRA lets you add a comment through BrokerCheck to put your side on the record. If you’re moving to another broker-dealer, coordinate timing so the new firm can file your Form U4 promptly and keep the registration gap short.

What You Cannot Do for Two Years After Leaving

The Associate Membership Agreement contains restrictions that continue after termination. Based on contract language referenced in federal court proceedings, the standard agreement includes a two-year non-solicitation provision: during that period, former associates cannot encourage WFG clients to cancel, reduce, or replace products sold by the associate or their downline. The agreement also bars you from recruiting other WFG associates or employees to leave during the same two-year window.

These clauses do not stop you from working in financial services or selling competing products to new clients. They target going after existing WFG customers and poaching WFG associates. Enforceability of non-solicitation clauses varies by state, and WFG has litigated these provisions, so if you’re uncertain about what you can and can’t do in your market, talk to an employment attorney before making moves.

After WFG Confirms Your Termination

Once your termination is processed, WFG sends a confirmation with your contract status and any commission vesting information, typically by email or letter to the address on file.¹ Save it. If a billing dispute comes up later, that confirmation is your proof of the end date.

Keep monitoring your bank and card statements for at least two full billing cycles. If unauthorized charges appear, use the termination confirmation as evidence when disputing them with your bank or card issuer.

1
World Financial Group. How To Quit World Financial Group
2
World Financial Group. U.S. Associate Membership Agreement and Application for Securities and/or Investment Advisor Registration Only
3
FINRA. Form U5