To cancel a Perpay credit card, contact Perpay’s Customer Success Team through the in-app or website chat, by emailing hello@perpay.com, or by calling the number on the back of your card, and tell the representative you want to close the credit card account.1Perpay. Closing Your Perpay Credit Card Before you make that request, pay off any balance, stop the payroll deduction feeding your account, and redeem any rewards you’ve earned, because a few steps handled in the wrong order can leave money stuck or bills unpaid.
Making the Cancellation Request
Perpay accepts closure requests through three channels: live chat in the app or on the website, email to hello@perpay.com, or the phone number printed on the back of your card.1Perpay. Closing Your Perpay Credit Card Have your full legal name, the email on your Perpay profile, and your account number ready so the representative can verify you quickly. Say specifically that you want to close the credit card.
After the closure processes, Perpay sends a confirmation email.1Perpay. Closing Your Perpay Credit Card Save it. If the account later shows up as open on a credit report, that email is your proof you asked for the closure.
What to Do Before You Cancel
Clear the Balance
You cannot close the account while you still owe money on it. Any outstanding balance, pending transaction, or unresolved issue will block the request.2Perpay. How Can I Reactivate or Deactivate My Account Check your statement carefully for small residual amounts from interest, not just for the last big charge you paid. Even after closure, you remain responsible for anything left owing, and interest and fees can still apply.1Perpay. Closing Your Perpay Credit Card
Stop Your Payroll Deduction
This is the step people skip. Perpay’s model runs on direct deposit from your paycheck, and Perpay cannot stop those deposits for you. Only you or your employer can change or cancel the direct deposit allotment through your payroll system.3Perpay. Stopping Your Payments Close the card without turning off the deduction and money keeps flowing into your Perpay account with no active card to apply it to. Handle it through your employer’s payroll portal or HR department before or immediately after you request closure.
Redeem Your Rewards
Under the rewards program terms, the card must be active to receive rewards, and while rewards don’t expire as long as the account is open, you have no property rights in them.4Perpay. Perpay Credit Card Rewards Program Together, those terms mean unredeemed rewards are effectively forfeited when you close the card. Log in first and spend what you’ve accumulated. Rewards apply as dollars toward purchases in the Perpay Marketplace.
Move Recurring Charges to Another Card
If you’ve used the Perpay Mastercard for subscriptions or autopay, update each merchant with a different card before you cancel. Once the card is closed, those charges decline, which can interrupt services or trigger late fees on bills you thought were on autopilot. Review recent statements to catch anything recurring.
How Closing Affects Your Credit
Perpay reports to Experian, Equifax, and TransUnion once a month, typically in the second half of the month.5Perpay. Perpay+ FAQs Closing the card has two effects worth understanding.
Your credit utilization ratio may rise. That ratio compares how much credit you’re using to how much you have available across all accounts. Closing a card removes its limit from the available side, which can push the ratio up and pull your score down.6Consumer Financial Protection Bureau. Does It Hurt My Credit to Close a Credit Card The impact is larger if the Perpay card is your only credit card or holds a big share of your total available credit.
Closing a card with a positive payment history can also affect the average age of your accounts over time. Keeping older accounts open with clean records helps maintain a higher score.6Consumer Financial Protection Bureau. Does It Hurt My Credit to Close a Credit Card If you have borrowing planned in the near term, weigh that before you close.
Your Marketplace Account Is Separate
Closing the credit card does not close your Perpay Marketplace account. The two are separate products.5Perpay. Perpay+ FAQs You can keep shopping through the Marketplace with payroll-deduction financing after the credit card is gone. Shutting down the Marketplace is a separate deactivation request, and it requires no outstanding balance, no active cash balance, and no unresolved issues.2Perpay. How Can I Reactivate or Deactivate My Account
Getting Statements After You Close
You can still log in and download past credit card statements from the Dashboard under the Card section’s Statements area.7Perpay. Understanding Your Perpay Credit Card Statement Perpay doesn’t publicly specify how long statements stay available after closure, so pull anything you may need for taxes or budgeting soon after canceling. Once the closure is reported, the account should appear as closed at the consumer’s request, usually within one reporting cycle. If it doesn’t, your confirmation email is the documentation you need to dispute the error with the bureau.