To cancel your OpenSky credit card, pay the balance down to zero, move any recurring charges to another card, then call customer service at 1-855-763-6736 and ask them to close the account.1OpenSky. Contact Us If you have the secured version, your deposit comes back by mailed check within eight weeks of closure, minus anything you still owe.2OpenSky. OpenSky Secured Visa Credit Card Agreement
Consider Waiting if You’re Near Six Months
OpenSky automatically reviews secured cardholders for an upgrade to its unsecured Gold Visa after six months. An upgrade keeps your account history intact, which is better for your credit score than closing and reopening elsewhere, and it doesn’t require a new deposit.3OpenSky. How to Graduate to an Unsecured Credit Card Not everyone gets the offer, but if you’re a few weeks shy of the six-month mark and your payments have been on time, it’s worth waiting before you cancel.
Do This Before You Call
Pay the Balance to Zero
OpenSky won’t close an account that has a balance. Log in and confirm the balance is zero, and watch for charges that haven’t fully posted. A gas station authorization or a subscription that renews a day later will land on the account after you think it’s clear, and that stops the closure. If you just made a payment, give it a few business days to settle.
Move Your Recurring Charges
Update any subscriptions or auto-pay arrangements that use the card. If a merchant pushes a charge through after closure, the bank may still accept it, which puts you back in debt on an account you thought was done.4Office of the Comptroller of the Currency. Why Does the Bank Keep Accepting Charges on My Closed Account Contact each merchant directly rather than assuming the charge will simply bounce.
Confirm Your Mailing Address
Your deposit refund arrives as a paper check. If you’ve moved since opening the card, update the address through the online portal before calling. Have your card number ready as well, since the representative will verify your identity.
Making the Cancellation Request
By Phone
Call 1-855-763-6736 and tell the representative you want to close the account.1OpenSky. Contact Us Before you hang up, ask for a confirmation number. That number is your proof of the request and the date, and you’ll need it if the closure or your refund gets delayed.
By Mail
You can also send a signed letter to the customer service mailing address printed on your billing statement or the back of your card. Use certified mail with a return receipt and keep a copy. It takes longer than a phone call but creates documentation a call doesn’t.
Getting Your Security Deposit Back
The cardholder agreement returns your deposit within eight weeks after the account is closed and all amounts owed are repaid.2OpenSky. OpenSky Secured Visa Credit Card Agreement The eight-week window gives the bank time to confirm nothing else is going to post. The refund comes as a check mailed to the address on file.
The bank can subtract anything you still owe before cutting the check: unpaid balance, accrued interest, and the $35 annual fee if it was recently billed and unpaid.5OpenSky. OpenSky Secured Credit Cards If the remainder after deductions is less than one dollar, no refund is issued.2OpenSky. OpenSky Secured Visa Credit Card Agreement This is the reason the balance needs to be clean before you call. Every dollar deducted comes out of money you already put up as collateral.
If the Deposit Doesn’t Arrive
Start with a phone call to customer service once eight weeks have passed. Confirm the account is fully closed and the mailing address is correct. A late-posting charge sometimes delays the refund without any notification going out.
If that doesn’t resolve it, Regulation Z requires the bank to refund any credit balance over one dollar within seven business days of receiving a written request from you.6Consumer Financial Protection Bureau. 12 CFR 1026.11 – Treatment of Credit Balances; Account Termination Send that request in writing. If the bank still won’t pay, file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling (855) 411-2372.7Consumer Financial Protection Bureau. Submit a Complaint The CFPB forwards complaints directly to the company and tracks the response, which tends to move things along.
For disputes over a specific billing error, the Fair Credit Billing Act gives you 60 days from the statement showing the error to send a written dispute to the bank’s billing address. The bank has to acknowledge it within 30 days and resolve it within two billing cycles.8Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
What Cancellation Does to Your Credit
OpenSky reports to all three bureaus and doesn’t flag the account as secured.9OpenSky. FAQ The closed account stays on your report after cancellation: positive history can remain for years, and any late payments stay up to seven years.10Consumer Financial Protection Bureau. How Long Does Information Stay on My Credit Report
The bigger short-term issue is utilization. Closing a card lowers your total available credit, which pushes your utilization ratio up and can drop your score. If OpenSky is your only credit line, closing it zeroes out your available credit entirely.11Consumer Financial Protection Bureau. Does It Hurt My Credit to Close a Credit Card If you’ve already been approved for a replacement card, the impact is smaller. If you haven’t, consider opening one first so you aren’t starting from scratch.
About 30 days after closure, pull a free report at AnnualCreditReport.com and check that the account shows closed with a zero balance. If it doesn’t, dispute the error with the bureau showing the wrong information. Hold on to your confirmation number and any letters until the refund check arrives and your report looks right.