You can cancel your NovelAI subscription in about two minutes from your account settings on the NovelAI website, and your paid access continues through the end of the current billing period.1NovelAI Documentation. Subscription The same steps work for all three tiers.
Cancel From Your Account Settings
Log in to NovelAI and click the settings gear at the bottom left of the interface. Open the Account tab and click the Manage button to reach your subscription options.2NovelAI Documentation. Account Choose the option to change or cancel, then click through the confirmation prompts.
After you confirm, NovelAI stops your next billing cycle. You won’t be charged again, and paid features stay active until the current period expires.3NovelAI. Terms of Service Watch for a confirmation email. If nothing arrives, log back in and check whether your subscription status actually changed. Don’t assume it went through.
If You Pay Through PayPal
PayPal subscriptions sometimes need to be canceled inside PayPal rather than on NovelAI’s site. If the NovelAI cancellation path throws errors, sign in to PayPal, open your automatic payments or subscriptions, find the NovelAI billing agreement, and cancel it there. PayPal will stop forwarding payments.4NovelAI. NovelAI Documentation
When Cancellation Won’t Go Through
NovelAI recently moved away from its previous payment processor, Paddle, after that company stopped supporting AI products. If your cancellation path takes you to an outdated processor page or produces errors, email support@novelai.net directly.3NovelAI. Terms of Service Include your account email and a plain statement that you want to cancel. That creates a written record in case charges continue.
If charges keep appearing after you’ve confirmed cancellation, dispute them with your bank or card issuer. Your confirmation email or a copy of your support request is the documentation you’ll need.
What Happens to Your Anlas
Anlas are NovelAI’s virtual credits, used mainly for image generation, and how they behave after cancellation depends on where they came from. Subscription Anlas — 1,000 a month on Tablet and Scroll, 10,000 on Opus — refill to a set amount on each renewal rather than accumulating. Whatever is left in your account when you cancel stays available through the end of the billing period, but won’t refill again.1NovelAI Documentation. Subscription Anlas you bought separately don’t expire and aren’t affected by cancellation.4NovelAI. NovelAI Documentation
One detail catches people off guard: you cannot buy additional Anlas once your subscription is canceled. If you think you’ll want more for image generation after your subscription ends, buy them before you cancel.1NovelAI Documentation. Subscription
What You Keep After Canceling
Your account doesn’t disappear. NovelAI’s terms state that content you created with the platform belongs to you, and the company claims no rights to it.3NovelAI. Terms of Service Your stories and other saved content remain accessible after you drop to the free tier.
The free tier is limited. You lose access to premium AI models and the higher context memory that paid tiers provide, so the account functions more as an archive of your previous work unless you resubscribe. Because the data stays put, you can leave and return without starting over.
Refunds
NovelAI does not offer refunds on subscription payments unless the company explicitly grants one on a case-by-case basis.3NovelAI. Terms of Service There is no automatic refund window or money-back guarantee. If you have a specific reason to ask — a billing error, a charge after a confirmed cancellation, or a service outage — email support@novelai.net with the details and attach any confirmation emails or screenshots. The clearer your case, the better your chances.
If NovelAI denies the request and you believe the charge was unauthorized or occurred after a confirmed cancellation, file a dispute with your bank or card issuer. The cancellation confirmation email is what makes that dispute stick.