To cancel a Network Solutions account, back up anything you want to keep, transfer out any domains you plan to hold onto, disable auto-renewal on every active service, and then call customer support at 1-800-361-5712 to formally close the account. The order matters. Skipping a step can leave you paying for services you thought were gone, or losing a domain name you meant to save. Here is how to cancel your Network Solutions account cleanly, in the sequence that protects your data and your money.
Back Up Your Website and Email First
Once services are canceled, access to everything stored on Network Solutions servers ends: website files, databases, and email. There is no grace period for retrieving hosted content after cancellation, so treat this step as irreversible.
If you use Network Solutions hosting, connect to your site through FTP or the hosting control panel and copy all files to your local computer. For email, forward important messages to another provider or export them using your mail client’s backup function. Do this before you touch anything else.
Transfer Any Domain You Want to Keep
If you want to keep a domain name but move it to a different registrar, complete the transfer before you cancel. A domain transfer typically takes about five days under ICANN’s transfer policy, which gives the current registrar five calendar days to respond before the request is automatically approved.1ICANN. Transfer Policy Starting a cancellation while a transfer is in progress creates complications you don’t want.
To prepare a domain to move out of Network Solutions:
- Log in to your Account Manager and click “Domains” from the left navigation menu.
- Select the domain, then expand the “Transfer or Move Domain” section.
- Turn off the “Domain Locked” toggle, then click “Request Auth Code.”
- Answer the transfer question, click “Continue,” then “Send Auth Code.”
Network Solutions emails the authorization code to the registrant’s email address on file within 24 hours.2Network Solutions. How to Prepare a Domain for a Transfer Out of Network Solutions The code proves you own the domain and authorizes the new registrar to take over.3Network Solutions. What is a Domain Transfer Authorization Code? Give it to your new registrar to start the transfer on their end. Confirm the registrant email address is current before requesting the code, or the code will never reach you.
Find Your User ID and Audit Every Service
Log in to Account Manager at networksolutions.com. Your User ID appears in the upper right corner of the account home page under your profile.4Network Solutions. How Do I Find and Manage My User ID You will need it to verify your identity when you call support.
Before canceling anything, walk through every active service: domain registrations, hosting plans, email packages, SSL certificates, website builder subscriptions, and add-ons. Write down what you have, what each one costs, and when it renews. This prevents the common mistake of canceling hosting but forgetting a paid email plan that quietly renews three months later.
Turn Off Auto-Renewal on Everything
Disabling auto-renewal is your financial safety net. Even if something goes wrong with the formal cancellation request, auto-renew being off means Network Solutions will not charge you again when the current billing period ends. You can do this entirely online without calling support.5Network Solutions. Manage Auto-Renew With Network Solutions
In Account Manager, go to the Renewal Center, check the box next to each product, then click “Disable Auto-Renew” and confirm. Do this for every service on the account, not just the ones you plan to cancel first.
Turning off auto-renew does not cancel the service immediately. Your hosting, email, and other products stay active through the end of the current paid term. Nothing renews when that term expires. Once auto-renew is disabled, no renewal date will appear in the Renewal Center, and you become responsible for manually renewing anything you decide to keep.5Network Solutions. Manage Auto-Renew With Network Solutions
Call Customer Support to Cancel
With auto-renew off and your data backed up, call Network Solutions at 1-800-361-5712.6Network Solutions. Contact Us Support is available from 7 a.m. ET to midnight, seven days a week.7Network Solutions. Customer Support Work the automated phone menu toward billing or account management options to reach a representative who can process cancellations.
Be direct. Tell the representative you are canceling specific services or the entire account, and have your User ID ready to verify ownership. Expect a retention pitch offering discounts or free months. That is standard practice. If you have already decided, say so and ask them to proceed.
Before hanging up, get a cancellation confirmation number and ask for a confirmation email. That email is your proof that you requested cancellation on a specific date, which matters if a charge appears later that you need to dispute. You can also open a support ticket through the online help portal, but phone remains the most reliable path to a definitive cancellation.
Refunds and Processing Fees
Network Solutions fees are generally non-refundable. The service agreement states this plainly, so do not expect money back for unused time on a hosting plan or domain registration.8Network Solutions. Network Solutions Service Agreement
Two narrow exceptions are worth knowing:
- If you bought a service through an outbound telemarketing call, you can get a full refund by canceling within 10 days of the purchase.8Network Solutions. Network Solutions Service Agreement
- Some hosting and website builder packages include a limited money-back guarantee window. If you cancel inside that window, Network Solutions charges a processing fee of $34.99 per year on the package. A one-year plan cancellation costs $34.99, and multi-year plans scale from there.8Network Solutions. Network Solutions Service Agreement
The processing fee catches people off guard. Run the math before canceling to make sure the refund actually exceeds the fee.
What Happens to Domains You Don’t Transfer
If you cancel your account but leave a domain behind, it follows Network Solutions’ expiration process. The timeline has three phases:
- Grace period, typically 1 to 45 days after expiration. You can still renew at the normal price.
- Redemption period, roughly 30 to 45 days after the grace period ends. You can recover the domain, but it costs a $99 redemption fee on top of the renewal price. Some extensions add registry fees.
- Deletion. After redemption, the domain is released and anyone can register it.
These timeframes vary by domain extension, so do not count on the full window for every TLD.9Network Solutions. What Happens When My Domain Expires and How Do I Renew It? If the domain has any value to you, transfer it out before canceling. A $99 redemption fee for a domain you could have transferred for $10 to $15 is a costly mistake.
Verify the Cancellation Actually Took
Check your email for the confirmation message. Your account dashboard should show services as canceled or expired once the current billing cycle ends. If you transferred a domain, run a WHOIS lookup within about five to seven days and confirm the new registrar’s name appears.
Review your credit card or bank statement for the next two billing cycles. If a charge appears after your confirmed cancellation date, contact your bank to dispute it and use the confirmation number from your phone call as evidence. Network Solutions sends renewal reminders at least 15 days before a renewal date for annual services,8Network Solutions. Network Solutions Service Agreement so an unexpected charge after a cancellation confirmation is a billing error you can resolve.