To cancel your Moerie subscription, log in at account.moerie.com and cancel through your subscription settings, or email info@moerie.com from the address on your order. Either way, the request must go through at least 72 hours before your next renewal date, or you’ll be billed for another cycle. One catch worth knowing before you start: if you cancel before your second shipment, Moerie charges the difference between the subscription price and the full one-time price on your first order.
Canceling Through Your Online Account
The fastest route is the self-service portal at account.moerie.com. Log in, open your subscription settings, and select the cancellation option.1Moérie. How to Cancel a Subscription
If you ordered but never set up a formal account, you’ll have to register first using the same email address from your order. Enter that email, choose a password, and confirm through the verification email Moerie sends. A common snag: if you type your email at the login page and get sent to a registration screen, no account exists under that address, and the password reset won’t work either. Register a new account before you try to manage the subscription.2Moérie. How to Access an Account
Canceling by Email or Phone
If you’d rather skip the portal, email info@moerie.com and ask to cancel. Include the email address tied to your order so support can find your account. You can also call +1 (620) 350-1119.3Moerie Beauty. Moerie Terms and Conditions
The same 72-hour deadline applies through email, and support replies take longer than the instant dashboard action. If your renewal is close, use the portal.
The 72-Hour Deadline
Your cancellation has to be submitted at least 72 hours before your next renewal date. Cut it any closer and your next order may already be in processing, and the charge will go through.1Moérie. How to Cancel a Subscription
Find your renewal date on the account dashboard or in your last order confirmation, then count back three full days. Renewal on a Friday means cancel by Tuesday at the latest. Weekend days count.
The Price-Difference Charge for Early Cancellation
Subscription pricing on Moerie is discounted against the one-time purchase price. If you cancel before your second subscription charge goes through, Moerie requires you to pay the difference between the discounted subscription price on your first order and the full one-time price.3Moerie Beauty. Moerie Terms and Conditions
The practical effect: your first order isn’t really at the subscription rate unless you stay through the second renewal. Moerie describes this as a way to keep people from subscribing purely to grab the discount and canceling straight away. Cancel early and you’ll be asked to authorize the additional charge through the portal.3Moerie Beauty. Moerie Terms and Conditions
Pause or Change Frequency Instead
If the problem is that product is building up faster than you use it, canceling may be more than you need. Moerie lets you set delivery intervals anywhere from every 30 to every 90 days through the dashboard or by contacting support. You can also skip a single shipment without canceling. Both options open up after your first recurring order has processed.4Moerie Beauty. Moerie Subscription – How It Works and Why You Will Love It
The 72-hour rule applies to these changes too. Lock in any schedule change at least 72 hours before the next renewal or that shipment goes out as scheduled.4Moerie Beauty. Moerie Subscription – How It Works and Why You Will Love It
Returns After You Cancel
Canceling stops future shipments. It doesn’t refund what you’ve already received. To return products, email info@moerie.com within 14 days of delivery and ask for return instructions.5Moérie. How to Return Products and Get a Refund
Only unopened items qualify. A product counts as opened once the safety or protective seal has been broken or removed, so if you’ve started using it, Moerie won’t take it back. Refunds go to the original payment method within 10 to 30 business days after Moerie processes the return, and it can take another 14 working days to appear in your bank account. Original shipping costs are not refunded.5Moérie. How to Return Products and Get a Refund
Confirming the Cancellation Went Through
Save the confirmation email or take a screenshot of the account page showing the subscription is inactive. If a charge shows up later, that record is what you’ll use to dispute it with your card issuer. Check the dashboard to confirm the status changed, and watch your statements for at least one more billing cycle to make sure nothing else posts.