You can cancel a Lenoria subscription at any time by signing in at shoplenoria.com and ending it from your account dashboard, or by emailing the company’s support team. If you subscribed through an iPhone, iPad, or Android app, the billing runs through Apple or Google Play instead of Lenoria, and you have to cancel in that platform’s subscription settings. Cancel before your next billing date; orders already processed or shipped can’t be pulled back.
Cancel From Your Account Dashboard
Sign in at shoplenoria.com and open your account profile. Look for a subscription management or order management section, then select the option to cancel or modify the active subscription.
Have your registered email address and order ID ready before you start. The order ID is in the confirmation email from when you first subscribed, and you’ll need it if you have more than one order on the account. Once you complete the cancellation, the subscription status should switch to canceled or inactive. Screenshot that page and save any confirmation email. That documentation is what you’ll fall back on if a charge shows up later.
Cancel by Emailing Lenoria Support
If the dashboard controls aren’t working or you can’t find them, email support@shoplenoria.com. Include your full name, the email address on your account, your order ID, and a clear statement that you want to cancel the subscription and stop all future charges.
Keep the wording direct: “I am requesting immediate cancellation of my subscription, order ID [number]. Please confirm cancellation and that no further charges will be applied.” Save a copy of what you sent. If you don’t hear back within a few business days, send a follow-up before moving to the escalation steps below.
If You Subscribed Through Apple
When you subscribed through an iOS app, Apple controls the recurring payment. Canceling on Lenoria’s website won’t stop those charges. Use one of these paths instead:
- iPhone or iPad: open Settings, tap your name, tap Subscriptions, find Lenoria, and tap Cancel Subscription.
- Mac: open the App Store, click your name in the sidebar, click Account Settings, scroll to Subscriptions, and click Manage.
- Web: go to reportaproblem.apple.com, sign in with your Apple Account, and locate the subscription in your purchase history.
You keep access through the end of the period you already paid for, and Apple won’t bill you again after the cancellation processes.
For a refund on a renewal you didn’t want, sign in at reportaproblem.apple.com, select “Request a refund,” choose a reason, pick the charge, and submit. Apple typically responds within 48 hours. Wait for the email receipt before submitting, because you can’t request a refund on a pending charge.
If You Subscribed Through Google Play
Android subscriptions billed through Google Play have to be canceled inside Google’s system:
- Android device: open Settings, tap Google, tap your name, tap Manage your Google Account, then Payments & subscriptions, then Manage subscriptions. Select Lenoria and tap Cancel.
- Web: go to play.google.com, click your profile icon, then Payments & subscriptions, then Subscriptions.
As with Apple, you keep access for the remainder of the paid period. Google’s refund rules depend on what you bought, how you paid, and where you live. For unauthorized charges, you have 120 days from the transaction to report them. Google sometimes directs refund requests back to the developer, so start with Lenoria and escalate through Google Play support if that goes nowhere.
Refunds and Returns After You Cancel
Lenoria offers a 60-day return window on physical products, counted from the date you received the item. The product has to be unused and in its original packaging, and you need proof of purchase. Email support@shoplenoria.com to request the return before sending anything back; items returned without prior approval won’t be accepted.
One exception matters for many subscribers: personal care goods like beauty products are listed as non-returnable. If your subscription is a skincare or beauty box, that carve-out likely applies even inside the 60-day window. Lenoria’s published policy doesn’t list an early termination fee, so canceling itself shouldn’t cost you anything.
If Charges Continue After You Cancel
This is where subscribers most often get stuck. You canceled, you have the confirmation email, and another charge lands anyway. You have two escalation paths through your bank.
Stop Payment With Your Bank
Under the Electronic Fund Transfer Act, you can order your financial institution to block future preauthorized transfers from your bank account by notifying them at least three business days before the next scheduled charge. You can give the order orally or in writing, though the bank may ask for written confirmation within 14 days of a verbal request.
Dispute the Charge or File a Chargeback
For a credit card, call the number on the back of the card and dispute the charge. Most issuers allow disputes for charges tied to a service you already canceled. If the charge already posted and Lenoria is ignoring your cancellation, ask for a chargeback and provide your cancellation documentation. The bank investigates and can reverse the charge.
Your Rights Under Federal Cancellation Rules
Two federal rules back you up when a company drags out the cancellation process.
The Restore Online Shoppers Confidence Act (ROSCA) requires any online seller using automatic renewals to give consumers a simple way to stop the recurring charges. A company can’t bury the cancel button, funnel you through an unreasonable series of screens, or force a phone call during limited hours when you signed up online in one click.
The FTC’s updated Negative Option Rule, often called the click-to-cancel rule, was finalized in late 2024 with most provisions taking effect in 2025. It requires sellers to make cancellation as easy as signup: if you subscribed online, the seller must let you cancel online. It also prohibits sellers from misrepresenting material facts during cancellation, such as implying you’ll lose benefits you’ve already paid for as a pressure tactic to keep you enrolled.
If Lenoria or any seller makes cancellation unnecessarily difficult, you can file a complaint with the FTC at ftc.gov/complaint.