To cancel a Lebara plan, log into your MyLebara account and switch off auto-renewal; the plan then runs to the end of its current 30-day cycle and stops. If you want to keep your mobile number, text PAC to 65075 first and give the code to your new provider before your Lebara service ends. On a 30-day rolling plan there’s no penalty for leaving. On a 12-month SIM-only plan, ending early costs you.1Lebara UK. Best SIM Only Deals
Turn Off Auto-Renewal in MyLebara
Sign in to MyLebara on the website or through the app. Pick your number from the dropdown, open “Manage,” select the plan, and toggle auto-renew off. Confirm the change.2Lebara UK. How Do I Cancel My Lebara Plan
Your plan does not end the moment you flip the switch. You keep your remaining data, minutes, and texts until the current 30-day cycle expires, and after that date the SIM stops working. Unused allowances do not roll over.3Lebara UK. How Do I Cancel My Lebara Plan
That’s the whole cancellation if you don’t need to keep your number. If you do, read the next section before you touch the toggle.
Keep Your Number With a PAC
A Porting Authorisation Code moves your Lebara number to another network. Text PAC to 65075 from your Lebara phone. Ofcom rules require the code to arrive by text within one minute, at no charge.4Ofcom. Switching – Mobile
The code is valid for 30 days. Hand it to your new provider when you sign up and they take care of the transfer. Under Ofcom’s rules, the number must move across within one working day after the new SIM is activated and the PAC is submitted.5Ofcom. General Condition C7 – Switching
Do not turn auto-renewal off or close your Lebara account before the port has completed. If Lebara deactivates your service before your new provider has processed the PAC, the number is lost. Leave Lebara running until your new provider confirms the switch is done. The Lebara account closes on its own once the port finishes.
Leave Without Your Number Using a STAC
If you don’t want to keep the number, request a Service Termination Authorisation Code instead. Text STAC to 75075 from your Lebara phone. It arrives within one minute and is valid for 30 days.4Ofcom. Switching – Mobile
Give the STAC to your new provider and they’ll trigger the disconnection of your Lebara service. The number is retired rather than transferred. Both the PAC and STAC texts are free, and Lebara cannot force you through a retention call before releasing the code.6Ofcom. General Conditions of Entitlement
Early Termination Charges on 12-Month Plans
Most Lebara customers are on 30-day rolling plans with no exit fee. Stop paying, service stops. Leaving a 12-month SIM-only plan before the commitment period ends is different.
The early termination charge equals your monthly plan price multiplied by the months remaining, reduced by VAT and any costs Lebara no longer incurs because you’ve gone. Call customer service on 5588 to get the exact figure for your account.7Lebara UK. General Terms and Conditions
Ofcom rules require Lebara to include any early termination charge in the same text message that carries your PAC or STAC, so the cost is visible before you commit to switching.6Ofcom. General Conditions of Entitlement
Cancelling Within 14 Days of Signing Up
If you’ve only just joined, you have 14 days from your order confirmation to cancel for a full refund. The SIM must be unused and still on its original holder. If you’ve used the service during those 14 days, Lebara can deduct charges for what you consumed, and downloading any content forfeits the cancellation right entirely.7Lebara UK. General Terms and Conditions
Refunding a Leftover Cash Balance
If you’ve topped up and have money sitting on the account, you can claim it back. Lebara’s terms give you 180 days from your last chargeable activity to request a refund of any cash paid in. Contact customer service to start the request.7Lebara UK. General Terms and Conditions
Two limits apply. If Lebara closed your account because you breached the terms, there is no refund. Promotional credits and bonuses have no cash value. Plan allowances like data, minutes, and texts are not cash and can’t be refunded; they simply expire with the cycle.3Lebara UK. How Do I Cancel My Lebara Plan
If the Self-Service Steps Don’t Work
Customer service can cancel for you if the toggle or the text codes are giving you trouble. From a Lebara SIM, dial 5588 free of charge, 7am to 11pm UK time, seven days a week. From another line, call +44 207 031 0791 at standard rates. Live chat runs on the Lebara website during the same hours. A web form is available too, but replies take five to seven working days, so it isn’t the route to use if your billing cycle is about to renew.8Lebara UK. Contact Us