To cancel an iMazing subscription, use the route that matches where you signed up: from inside the iMazing desktop app under the License menu, through Paddle’s buyer portal if you no longer have the app, or through Apple’s Settings if you subscribed via the App Store. Most iMazing subscriptions are billed through Paddle, and your license stays active until the end of the period you’ve already paid for.1iMazing. Manage your iMazing License or Subscription – Section: View, Update or Cancel Your iMazing Plan
Cancel From Inside the iMazing App
Open iMazing on your desktop. Go to the License menu, then the Plan submenu, and click Manage Plan. iMazing sends an email to the address tied to your license with a link to cancel. Click the link, confirm, and you’re done. Your license stays fully active until the current billing period ends.1iMazing. Manage your iMazing License or Subscription – Section: View, Update or Cancel Your iMazing Plan
Cancel Through Paddle if You Don’t Have the App
If you’ve uninstalled iMazing or can’t get into it, cancel through Paddle, the payment processor that handles the billing. Search your inbox for the original purchase receipt from Paddle. It contains a “Manage Subscription” link that opens Paddle’s buyer portal.
No receipt? Go to paddle.net and use “Look up my purchase.” Enter the email you used at checkout, and Paddle sends a fresh management link. Follow it, choose the cancellation option, and confirm. Closing the browser before the final confirmation screen leaves the subscription active, and you’ll be charged at renewal.2Paddle. Refund Policy
Cancel an App Store Subscription
If you subscribed through the Apple App Store on an iPhone or iPad, Paddle isn’t involved. Apple handles the billing, so cancel through Apple.
Open Settings, tap your name, then tap Subscriptions. Find iMazing, tap it, and tap Cancel Subscription. If there’s no cancel button and you see an expiration date in red, the subscription is already canceled.3Apple Support. If You Want to Cancel a Subscription From Apple
What Happens After You Cancel
Cancellation stops future charges. It doesn’t cut off access on the spot. If you canceled a yearly plan six months in, you keep the remaining six months.1iMazing. Manage your iMazing License or Subscription – Section: View, Update or Cancel Your iMazing Plan After the paid period ends, iMazing reverts to its free-tier functionality; you don’t lose data already on your computer, but transfer limits and advanced features lock down until you resubscribe.
Save the confirmation email. If a charge appears on your card after you canceled, that email and its date are the first thing support will ask for.
Getting a Refund Is a Separate Step
Canceling doesn’t refund anything. If you want money back on a Paddle-billed purchase, iMazing offers a 30-day refund window from the date of purchase. Submit the request in writing through iMazing’s support team and include the reason you’re dissatisfied. Refunds are typically processed within a few business days through Paddle.4iMazing. Licensing Policy
For App Store purchases, refunds go through Apple, not iMazing. Go to reportaproblem.apple.com, sign in with your Apple Account, select “Request a refund,” pick a reason, choose the iMazing charge, and submit. Apple typically responds within 48 hours, and approval isn’t guaranteed.5Apple Support. Request a Refund for Apps or Content That You Bought From Apple
If You Have a Perpetual License, There’s Nothing to Cancel
If you bought iMazing before mid-2025, you may hold a perpetual (one-time purchase) device license rather than a subscription. iMazing discontinued perpetual personal licenses in June 2025 and perpetual business licenses in January 2025, so all new purchases are subscription-only.4iMazing. Licensing Policy Perpetual licenses don’t renew and won’t charge again. To check which you have, open iMazing and look under the License menu for a Plan submenu; if there’s no plan listed, you’re on a perpetual license.
If You’re Stuck
If you can’t find your license code, lost access to the purchase email, or hit a dead end with self-service, submit a ticket at support.imazing.com with your name, email address, and any purchase details you have. Support can often locate an account with just the email address used at checkout.6iMazing Support. Submit a Request