How to Cancel Your GoGoGrandparent Membership

To cancel your GoGoGrandparent membership, call 1-855-464-6872 and press 0 to reach a live operator, who will close the account. There is no cancel button on the website, no email form, and no chat option. The phone call is the only route.1GoGoGrandparent. FAQs: Memberships, Pricing and Hours

How to Cancel by Phone

Dial 1-855-464-6872, press 0, and tell the operator you want to cancel. GoGoGrandparent’s FAQ states plainly: “To cancel the account, please Call and Press 0 to speak with an operator.”1GoGoGrandparent. FAQs: Memberships, Pricing and Hours

Have three things in front of you before you call:

  • The phone number registered on the account. This is how GoGoGrandparent identifies the membership.
  • The name on the account.
  • The payment method on file.

If you don’t have the registered phone number, the operator can search by other details, but the call will take longer.

Before you hang up, ask for verbal confirmation that the cancellation has been processed and request a confirmation email. If the operator can’t send one, write down the date, the time, and the operator’s name. That record matters if a charge shows up later.

Refund Policy and Timing Your Call

GoGoGrandparent’s refund policy is short: “Charges paid by you are final and non-refundable, unless otherwise determined by GoGo.”1GoGoGrandparent. FAQs: Memberships, Pricing and Hours You can ask for a refund on the same call, but approval is at the company’s discretion.

All three membership plans bill annually, so where you are in your billing cycle changes what a cancellation costs you. If your annual charge hit last week, canceling today likely won’t get you the remaining eleven months back. Pull up your bank or card statement, find the most recent GoGoGrandparent charge, and use that date to decide when to call. Calling shortly before the next renewal gets you the most out of what you already paid.

Any ride credits or GoGo credits in the account are also non-refundable.1GoGoGrandparent. FAQs: Memberships, Pricing and Hours Spend them before you close the account, or that balance disappears with it.

A Downgrade May Save More Than Canceling

If the reason for canceling is that the plan costs too much for how often the service gets used, a lower tier may solve the problem. GoGoGrandparent offers three annual plans:2GoGoGrandparent. Membership Plans

  • Basic Plan: $11.72 per month, billed as $140.64 per year.
  • Value Plan: $20.49 per month, billed as $245.88 per year.
  • Premium Plan: $81.99 per month, billed as $983.88 per year.

A Premium member who only takes a ride or two a month could drop to Basic and save more than $840 a year. Call the same number, press 0, and ask to switch tiers. Nothing in the FAQ confirms whether GoGoGrandparent allows a temporary pause on a membership, so for a stretch away from the service, such as recovery from surgery or a few months of travel, dropping to Basic is the closest available option to freezing the account.

Canceling for a Senior or Deceased Family Member

Adult children and caregivers often make this call. The process is the same: call 1-855-464-6872, press 0, and explain the situation. The FAQ doesn’t list special paperwork for third-party cancellations.1GoGoGrandparent. FAQs: Memberships, Pricing and Hours

Have the account holder’s registered phone number and name ready. For a deceased member, keep the date of death and your relationship to the account holder within reach. If the operator asks for documentation you don’t have, ask to speak with a supervisor.

If Charges Continue After You Cancel

Watch your statements for at least one full billing cycle after the cancellation call. If a charge appears after the account should be closed, call 1-855-464-6872 first, reference your cancellation date, and give the operator’s name if you saved it.

If the company won’t reverse it, dispute the charge with your card issuer. You can start a dispute (sometimes called a chargeback) online through the issuer’s website, by calling the number on the back of your card, or by sending a written dispute letter to the billing errors address your card company lists. Following up in writing creates a paper trail.

The FTC’s click-to-cancel rule, finalized in late 2024, requires businesses to make canceling as easy as signing up.3Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions A sign-up-online, cancel-by-phone-only gap is worth citing if you escalate to the FTC or your state attorney general’s consumer protection office.