To cancel a Froya subscription, go to the platform you originally signed up through — Apple, Google Play, or Froya’s own website — and cancel from there. That single detail is what trips most people up, because canceling in the wrong place leaves the billing relationship untouched and the charges keep coming.
Find Out Where You Signed Up
Check your email for the original purchase confirmation before you do anything else. A receipt from Apple means you subscribed through the App Store. A receipt from Google Play means the subscription runs through Google’s billing. A receipt directly from Froya means you signed up on the website and need to cancel inside your account there.
Canceling inside the Froya app itself does not cancel an App Store or Google Play subscription. Those billing relationships live with Apple or Google, so that is where the cancellation has to happen.
Cancel on iPhone or iPad
Open Settings, tap your name at the top, then tap Subscriptions. Find Froya in the list, tap it, and choose Cancel Subscription. You may need to scroll to see the cancel button. If you see an expiration date in red text instead of a cancel button, the subscription is already canceled.1Apple Support. If You Want to Cancel a Subscription From Apple
No phone handy? Sign in at account.apple.com and go to Subscriptions from there.1Apple Support. If You Want to Cancel a Subscription From Apple
Cancel on Android
Open the Google Play Store app, go to your subscriptions, select Froya, tap Cancel subscription, and follow the prompts.2Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
You can also do this from a desktop browser. Sign in at play.google.com, click your profile icon, go to Payments and subscriptions, find Froya, and cancel. The web route works if you no longer have the Android device you signed up on.
Cancel on the Froya Website
If you subscribed directly through Froya, the cancellation happens in your account dashboard. Froya’s subscription terms say you can pause, modify, or cancel from that dashboard at any time.3Frøya Organics. Subscription Terms and Conditions
Log in, find the subscription or billing section, and work through the cancellation prompts. You may see retention offers or discounts along the way. You don’t have to take them. Keep clicking through until you get a confirmation that the subscription is canceled.
Confirm the Cancellation Went Through
A confirmation email should arrive within a few minutes. Save it. If nothing arrives, log back in and look at the subscription status. “Expired,” “inactive,” or a specific end date means the cancellation was processed.
You generally keep access through the end of the current billing cycle. Paid through June 15 and canceled on June 1? You typically still have access until the 15th. Early cancellation does not usually trigger a prorated refund unless the specific terms say so.
If you are inside a free trial, cancel before the trial ends to avoid being charged, and put the trial end date on your calendar. The FTC recommends watching your credit and debit statements after any free trial so unexpected charges show up quickly.4Federal Trade Commission. Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions
If Charges Keep Coming After You Cancel
Don’t wait it out. If charges post after your cancellation, dispute them with your card issuer. The Fair Credit Billing Act gives you 60 days from the date the statement containing the error was sent to dispute a billing error in writing.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Most issuers let you start the dispute online, by phone using the number on the back of the card, or by mailing a letter to the billing disputes address.
Federal law backs you up here. The Restore Online Shoppers’ Confidence Act requires any business using recurring online billing to give you simple mechanisms to stop future charges.6Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet A company that makes cancellation genuinely difficult may be violating that law.
If Froya refuses to honor your cancellation or makes the process unreasonably hard, report it at reportfraud.ftc.gov.7Federal Trade Commission. Tried to Cancel a Service but Couldn’t? Learn Steps to Take Save the cancellation confirmation email, screenshots of your account dashboard, and any post-cancellation charges. That paper trail strengthens both a card dispute and an FTC complaint.