To cancel your Bookmap subscription on thinkorswim, either use the unsubscribe option inside your Charles Schwab account’s subscription settings or call Schwab’s trading services team at 888-245-6864. The $39.99 monthly fee will keep debiting from your brokerage cash balance until you actively end the subscription.1Charles Schwab. Using Bookmap on thinkorswim
Two Ways to Cancel
The Bookmap Data Subscriber Services Agreement lets you terminate at any time “by clicking the unsubscribe, cancel or a similar button” inside your subscriber account. On thinkorswim, that means logging into Charles Schwab through the web portal and finding the area where active subscriptions and market data services are listed. Bookmap should appear as a line item with a cancel or unsubscribe option next to it.
If you can’t find that option, call Schwab’s trading services line at 888-245-6864.1Charles Schwab. Using Bookmap on thinkorswim This is the same number Schwab points traders to for Bookmap access issues, so the agents are familiar with the product. Ask them to cancel the subscription, confirm your account details, and request written confirmation. The call itself also creates a record of when you made the request if a billing dispute comes up later.
If you want to read the full termination terms before you call, open the thinkorswim desktop app and go to Help, then Disclosures.2thinkorswim Learning Center. Bookmap
What Happens to Your Access and Billing
The subscriber agreement is blunt: once your right to access ends, “the right to use the Services stops immediately.” The agreement renews on a one-month cycle and continues automatically until it’s terminated. Don’t assume you keep Bookmap through the end of the billing period you’ve already paid for. Plan your trading sessions as if access ends the moment you cancel.
If you believe a recent charge was unfair or the service didn’t work, Schwab’s satisfaction guarantee allows refund requests on covered fees within 90 days of the charge date.3Charles Schwab. Satisfaction Guarantee The guarantee covers fees listed in Schwab’s Pricing Guide for Individual Investors. Whether a specific Bookmap charge qualifies is worth asking when you’re on the phone, especially if the reason for canceling is a technical failure or billing error.
Confirming the Cancellation
Check for a confirmation email at the address tied to your Schwab account. If you canceled by phone, ask the agent for a reference number or a confirmation sent while you’re still on the line.
The real check is financial. Pull up your next monthly statement and make sure the $39.99 Bookmap charge is gone. If another charge posts after your cancellation date, call trading services again with your confirmation details in hand. Catching one stray debit early is far easier than disputing several months of them.
Removing Bookmap From Your Charts Tab
Canceling stops the billing, but the Bookmap gadget can still sit in your Charts layout. To remove it, find the grid icon near the upper right of the Charts interface (a small 3×3 grid, typically below the OnDemand button). Click it and choose “Customize Grid.” A floating toolbar appears inside each chart cell, letting you toggle the sidebar and disable individual gadgets, Bookmap included. If the sidebar looks grayed out or won’t respond, drag the application window larger. Resizing forces the menu to re-render and usually makes it clickable again.
Keeping the Free Version Instead
If the reason to cancel is that $39.99 a month isn’t worth how little you use the tool, you have a middle option. Bookmap also offers a free trial version that gives you charts for two equity symbols per month at no cost.1Charles Schwab. Using Bookmap on thinkorswim That’s enough if you only pull up depth on a ticker or two before a trade, and it keeps Bookmap available in your Charts tab without the recurring fee. The trial version isn’t available in paperMoney accounts, so it only works on live funded accounts.