To cancel a Besque subscription, send a written email to vip@besque.co stating that you want to end your VIP subscription. That is the only method Besque accepts, and it must arrive at least 15 days before your next monthly charge, or 9 days before your next bi-weekly charge, or you will be billed for another cycle.
Email Is the Only Channel That Counts
Besque’s terms exclude every other route. Phone calls, live chat, social media messages, third-party platforms, and payment processor disputes are not treated as valid cancellation notices, even if a support agent tells you the matter is handled. If you’ve been going back and forth with someone at Besque and think you’ve cancelled, you haven’t, unless the email to vip@besque.co also went out.
What to Put in the Email
Give Besque enough to find your account on the first try. Include:
- The email address you used at signup
- Your full name
- Your most recent order number, from your confirmation receipt or shipping notification
- Your customer or account ID, if one is shown in your Besque dashboard
- A brief reason for cancelling
The reason matters more than it should. Besque’s terms say a missing reason can delay processing, so give one, even if it’s a single sentence. Leaving it out hands the company a technical basis to say the request was incomplete.
The Deadlines That Decide Whether You Get Charged Again
This is where most cancellations go wrong. Besque counts from when it receives your email, not when you decided to cancel.
- Monthly plan: your email must arrive at least 15 days before the next scheduled charge.
- Bi-weekly plan: your email must arrive at least 9 days before the next scheduled charge.
Miss the window and the next charge stands. Besque considers those charges authorized under its terms and does not refund them, except where the law requires otherwise. If your billing date is close, send the email now rather than gathering more information first. You can always follow up with additional details; you cannot move the deadline backward.
The Two-Cycle Commitment and Exit Fee
The VIP Subscription carries a minimum commitment of two consecutive billing cycles. Cancelling before you’ve completed both triggers an Exit Fee equal to the difference between the discounted VIP price you paid and the standard non-VIP retail price on products you already received. Besque describes this as recouping the discount rather than a penalty. The practical effect is the same: on orders already shipped, you end up paying the regular price.
Besque’s terms say you’ll be notified of the applicable Exit Fee before the cancellation is finalized. If you enrolled recently, run that number before you send the email so the total isn’t a surprise.
There Are No Returns
Besque does not accept returns on any product, opened or unopened, citing hygiene and safety. If a shipment goes out before your cancellation takes effect, you pay for it and keep it. That is the real cost of missing the notice window: not just an extra charge, but a charge for something you cannot send back.
After You Send It
Watch for a confirmation reply. Besque’s terms don’t promise a response within a set time, so silence isn’t consent. If nothing comes back within a few business days, send a follow-up to the same address referencing the date of your original email.
Keep records. Save the sent email, screenshot your account dashboard showing subscription status, and hold on to your most recent billing statement. If a charge appears later, these documents show exactly when your request was received and whether it beat the deadline. Check your card or bank statements through at least one full billing cycle after cancelling to confirm the charges have stopped.
If Besque Charges You After You Cancel
A charge that posts after a properly submitted cancellation is a billing error you can dispute with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the statement containing the charge was sent to submit a written dispute. The dispute must identify your account, specify the charge, and explain why you believe it’s wrong. Send it to the card issuer’s billing inquiry address, not the general customer service line.
Besque’s terms say a chargeback is not a valid cancellation notice, and that’s true. It’s a different tool. Once you’ve already cancelled by email, a chargeback isn’t the cancellation; it’s the recovery of money charged after one.
The Fair Credit Billing Act covers credit cards and revolving charge accounts. Debit card protections are weaker and move on shorter timelines, so if you have the choice, credit cards give you the stronger position.
Federal Rules on How Hard Cancellation Can Be
The Restore Online Shoppers’ Confidence Act governs internet-based subscriptions. It requires companies to clearly disclose material terms before collecting billing information, obtain your express informed consent before the first charge, and provide a simple way to stop future recurring charges.
That last requirement is where an email-only process with a 15-day lead time and a required reason starts to draw scrutiny. The FTC has taken the position that cancellation should be at least as easy as enrollment. If signing up took two clicks and cancelling takes a written email with mandatory content and two weeks of advance notice, that gap is exactly what regulators look at. Complaints can be filed at reportfraud.ftc.gov. Individual complaints rarely produce a direct result for the person filing, but they feed the enforcement data the FTC uses to identify patterns.
For your own account, though, the enforcement question is secondary. What protects you now is a timely email to vip@besque.co, a saved copy of it, and a card statement you watch through the next full cycle.