To cancel a Balance of Nature subscription, log into your account at BalanceofNature.com and end the plan through the Manage Subscriptions dashboard, or call customer service at 1-800-246-8751. Balance of Nature runs on automatic replenishment, so the charges keep coming until you actively stop them.
Cancel Online Through Your Account
The dashboard route is the fastest. Sign in at BalanceofNature.com, open My Account, and select Manage Subscriptions. On the next screen, click Manage Subscriptions again on the right, then pick the specific plan you want to end. Scroll to the bottom and click Cancel Subscription. You’ll be asked to choose a reason and click through a few prompts before the cancellation is final.
Somewhere in that flow, the site will offer to skip your next order rather than cancel outright. If you want out entirely, decline and continue to the final confirmation screen.1Balance of Nature. How Do I Skip or Cancel My Recurring Subscription Order
Cancel by Phone
Balance of Nature’s Terms of Service list phone cancellation as an accepted method for ending the automatic replenishment program.2Balance of Nature. Balance of Nature – Terms of Service – Section: Continuous Service Call 1-800-246-8751, Monday through Friday, 8 a.m. to 5 p.m. Mountain Time. If you can’t reach a representative during those hours, you can submit a support ticket through the help center.
Expect the representative to offer discounts or a skipped shipment before processing the cancellation. Decline politely and ask them to complete it. Before you hang up, ask for a confirmation number or a cancellation email. That record is what you’ll rely on if a charge slips through later.
If You Subscribed Through Amazon
Subscriptions placed through Amazon can’t be canceled on the Balance of Nature site. Go to your Amazon account, open Memberships & Subscriptions, and cancel there. Amazon controls the billing on those orders, so Balance of Nature’s customer service team can’t stop them.
Skip or Reschedule Instead of Canceling
If the goal is a break rather than a permanent exit, log in and open Manage Subscriptions. Under Your Next Order, you have two choices. Reschedule lets you pick a new date, and the recurring cycle resets from there. Skip drops the next month’s shipment only, and orders resume automatically after that. Skipping keeps your Preferred Customer pricing intact.1Balance of Nature. How Do I Skip or Cancel My Recurring Subscription Order
What You Lose by Canceling
Becoming a Preferred Customer costs a one-time $24.95 membership fee and unlocks lower recurring prices. Fruits & Veggies runs $69.95 per month for Preferred Customers versus $89.95 at the retail one-time price, and the Whole Health System bundle drops from $159.95 to $109.95.3Balance of Nature. Balance of Nature Cost – Why Balance of Nature Is Your Best Value Canceling ends that pricing, and if you sign up again later you may have to pay the membership fee again. That’s part of why the cancel flow pushes so hard on the skip option.
Refund on Your Most Recent Order
Preferred Customers can receive a refund on their most recent order, credited back to the original payment method. If you’re not sure whether you qualify, the help center directs you to review the refund policy or call customer service.4Balance of Nature. Returns and Refunds Call before assuming eligibility, especially if the last shipment was a while ago.
Confirm the Cancellation and Watch Your Statements
Check your email for a cancellation confirmation, including the spam and promotions folders. Save it. Without that record, disputing a later charge with your bank is harder.
Watch your bank or credit card statements for at least one full billing cycle after you cancel. Under the Fair Credit Billing Act, you have 60 days from the date a charge appears on your statement to dispute it with your credit card issuer.5Consumer Financial Protection Bureau. Regulation 1026.13 Billing Error Resolution
If the Charges Keep Coming
Revoke Authorization at Your Bank
Call your bank or credit union and tell them you’ve revoked authorization for Balance of Nature to charge your account. Many banks offer an online form for this. Once authorization is revoked, further charges are treated as errors and you can request the money back. Federal law protects your right to dispute unauthorized transfers as long as you report them promptly.6Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account For debit card payments, your bank may recommend a stop payment order, which formally blocks future payments to a specific company. Ask about any fee before requesting one.
Dispute the Charge With Your Card Issuer
For credit card payments, contact your issuer and open a billing dispute. Provide the cancellation confirmation email, the date you canceled, and the date of the charge you’re disputing. The issuer is required to investigate and cannot report the disputed amount as delinquent while the investigation is open.
Report It to the FTC
File a complaint at ReportFraud.ftc.gov and specify that the issue involves an automatic recurring charge. You’ll receive a report number and guidance on next steps.7Federal Trade Commission. How to Report Fraud at ReportFraud.ftc.gov Individual reports rarely produce direct action for the person filing, but they help the FTC identify patterns and pursue enforcement.
Your Rights Under the Click-to-Cancel Rule
The FTC’s amended Negative Option Rule, finalized in late 2024, requires subscription sellers to make cancellation at least as easy as signup. If you enrolled online, the company has to let you cancel online, and it cannot force you into a phone call or a chat that wasn’t required when you signed up.8Federal Trade Commission. Click to Cancel – The FTC’s Amended Negative Option Rule and What It Means for Your Business
Balance of Nature has history on this point. A Sonoma County enforcement action alleged the company enrolled customers in automatic subscriptions without adequate disclosure and did not allow online cancellation for people who signed up online. The company settled for $1.1 million without admitting liability.9Sonoma County District Attorney. Sonoma County District Attorney Settles Civil Lawsuit Against Dietary Supplement Company Balance of Nature Online cancellation is now offered through the account dashboard. If canceling turns out to be harder than signing up was, the FTC rule gives you grounds to complain.