To cancel a Uvora subscription, either log in to the online subscription portal or email support@getuvora.com with your full name and order number. Send the request at least 24 hours before your next billing date, or the next 30-day charge will go through and won’t be reversed.1Uvora. Cancellation Policy
Find Your Next Billing Date First
Uvora bills every 30 days from the date of your original purchase. Cancellations must be submitted at least 24 hours before that next charge posts, and cancellation does not apply to any order already processed or shipped.1Uvora. Cancellation Policy
Check your first confirmation email or your bank statement for the date of the initial charge, then count forward in 30-day increments. Have your full name and order number ready before you start; Uvora asks for both to process the request. The order number is in your original confirmation email and in any later shipping notification.
Cancel Through the Online Portal
The self-service subscription page is the fastest route. Uvora links to it from its cancellation policy, and you sign in with the email address you used at signup.1Uvora. Cancellation Policy Once you’re in, find your active subscription and follow the prompts to cancel. If you have more than one product on separate schedules, cancel each one individually.
Uvora sends a confirmation email when the cancellation goes through. Save it. That email is your evidence if charges keep appearing.
Can’t log in? Skip to email.
Cancel by Email
Send your request to support@getuvora.com. Include your full name, your order number, and a clear statement that you want to cancel all future recurring charges.1Uvora. Cancellation Policy Support is staffed Monday through Friday, 9 AM to 5 PM Eastern, so if your billing date lands on a Monday, don’t wait until the weekend to send it.2Uvora. Contact
Uvora does not publish a customer service phone number. All inquiries go through the support email or a contact form on the website.2Uvora. Contact Email is the better option anyway, because it creates a timestamped record of when you asked to cancel.
What Happens After You Cancel
You’ll receive a confirmation email, and no further charges will apply going forward.1Uvora. Cancellation Policy Two limits to be aware of.
First, cancellation does not reverse orders that have already been processed or shipped. If your next shipment was already in the pipeline when you submitted the request, you’ll still receive it and be charged for it.
Second, there is no prorated refund for unused days in the current cycle. Cancel on day 10 of a 30-day period, and the remaining 20 days are gone. Timing the request close to the end of a billing period gets you the most value from your last payment.
If Charges Keep Coming After You Cancel
You canceled, you have the confirmation email, and the charges still appear. Two federal laws give you tools depending on how you paid.
Debit Card or Bank Account: Stop Payment
If Uvora charged a debit card or drew directly from your bank account, the Electronic Fund Transfer Act lets you stop future preauthorized transfers by notifying your bank at least three business days before the next scheduled payment.3Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Call your bank and request a stop payment on the recurring debit. Your bank may ask for written confirmation within 14 days of the call. Most banks charge a stop-payment fee, typically $20 to $35.
Once you have told both Uvora and your bank that you’ve revoked authorization, any additional charges the company initiates are treated as errors under federal law, and your bank can refund them.4Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
Credit Card: Dispute the Charge
If a credit card was billed, the Fair Credit Billing Act is the tool. Write to your card issuer at the address designated for billing inquiries (not the payment address). Include your name, account number, and a description of the disputed charge. Your letter needs to reach the issuer within 60 days of the first statement showing the charge.5Federal Trade Commission. Using Credit Cards and Disputing Charges
You can withhold payment on the disputed amount while the investigation is open. The issuer must acknowledge your complaint within 30 days and resolve it within 90 days.
If a subscription service is making cancellation unreasonably difficult, you can also file a complaint with the FTC at ftc.gov/complaint or with your state attorney general’s consumer protection office.