To cancel the UPS Weekly Service Charge, call the UPS Preferred Team at 1-800-377-4877 and ask to cancel your scheduled pickup account.1UPS. Cancel Shipper Account Contact There is no self-service cancellation button online. UPS business agreements typically require 30 days’ prior written notice for termination, so you may be billed for one more weekly cycle after you make the request.2U.S. Securities and Exchange Commission. UPS Carrier Agreement Ask the representative to confirm the exact date the charge will stop.
What You’re Actually Canceling
The Weekly Service Charge is tied to a scheduled pickup account, not to your ability to ship with UPS. It bills every week regardless of how many packages you send. The two recurring pickup tiers are Daily Pickup at a flat $36 per week, which sets a driver visit at the same time every business day,3UPS. Daily Pickup and UPS Smart Pickup at a flat $18 per week, which sends a driver only on days you process a shipment.4UPS. UPS Smart Pickup Canceling either one ends the weekly fee. You can keep your shipping account and still hand packages to UPS through drop-off or on-demand pickups.
Making the Cancellation Call
When you reach the Preferred Team at 1-800-377-4877, tell them you want to cancel your Daily Pickup or Smart Pickup service. A few things to nail down before you hang up:
- The date your last weekly charge will post.
- Whether the 30-day notice applies to your specific account and, if so, when it starts.
- A reference or confirmation number for the cancellation.
If you only want to reduce the fee rather than end it, ask about switching from Daily Pickup to Smart Pickup, which cuts the weekly charge from $36 to $18.4UPS. UPS Smart Pickup
Disputing a Charge You Shouldn’t Have Been Billed
If you were billed a Weekly Service Charge in error, or the fee is still appearing after you canceled, file a dispute through the UPS Billing Center. Log in at billing.ups.com, open the shipment detail for the charge, and select the dispute option.5UPS. Questions About Charges on Bill Approved disputes are credited to your next invoice. For domestic invoice questions by phone, call 1-800-811-1648.6UPS. Billing Center User Guide
Cheaper Ways to Keep Shipping
Once the scheduled pickup is off your account, you still have several ways to get packages to UPS without a weekly fee.
Pay Per Pickup With On-Call
UPS On-Call Pickup has no recurring charge. You schedule a pickup only when you need one: $14.75 for same-day and $9.05 for a future-day pickup in the US.7UPS. UPS On-Call Pickup If you ship a few times a month, this runs less than $18 or $36 every week. Schedule at ups.com or by calling 1-800-742-5877.
Drop Off for Free
Bringing pre-labeled packages to a UPS drop-off point avoids pickup charges entirely.8UPS. Pickup and Drop-Off Options Options include The UPS Store, UPS Access Points at participating local businesses,9UPS. UPS Access Point UPS Drop Boxes available around the clock, and UPS Customer Centers. You can also hand a pre-labeled package to a UPS driver already delivering at your address, at no additional charge.7UPS. UPS On-Call Pickup
Numbers to Keep Handy
- Cancel pickup account: 1-800-377-4877 (UPS Preferred Team).1UPS. Cancel Shipper Account Contact
- Domestic billing disputes: 1-800-811-1648.10UPS. Contact Us
- General customer service: 1-800-742-5877, Monday through Friday 7 a.m. to 11 p.m. ET and Saturday 8 a.m. to 8 p.m. ET.10UPS. Contact Us