To cancel a Times Union subscription, call Member Services at 518-454-5454 or email tucirccsr@hearst.com and ask them to end your subscription.1Times Union. Member Center2Times Union. Account Services There is no self-service cancel button in the online account portal, and cancellations take effect at the end of your current billing period rather than immediately. Payments are non-refundable.3Albany Times Union. Subscriber Terms and Conditions
Phone, Email, or Mail
Calling is the fastest route. Dial 518-454-5454, choose the subscription management option, and a representative will verify your account and process the cancellation in a few minutes.1Times Union. Member Center
If you prefer writing, email tucirccsr@hearst.com with your full name and account details so the team can find your subscription without going back and forth.2Times Union. Account Services For a mailed request, send it to Times Union, News Plaza, Box 15000, Albany, NY 12212.
The Member Center and the offer disclaimer page both route cancellation requests to the same 518-454-5454 number, so there’s no hidden cancel link in the subscriber portal to hunt for.4Times Union. Offer Disclaimer
If You Subscribed Through Apple or Google
Contacting the Times Union will not stop billing if you signed up through Apple’s App Store or Google Play. Those subscriptions are managed by the platform, and you have to cancel where you subscribed.
On an iPhone or iPad, open Settings, tap your name, tap Subscriptions, select the Times Union entry, and tap Cancel Subscription.5Apple. If You Want to Cancel a Subscription From Apple On Android, open the Google Play Store, tap your profile icon, go to Subscriptions, select Times Union, and cancel. Google recommends doing this at least 48 hours before your next renewal date so you aren’t charged for another cycle.
What Happens After You Cancel
Your access continues through the end of the billing period you’ve already paid for. Once that period ends, your login loses subscriber content and no further charges post.3Albany Times Union. Subscriber Terms and Conditions
The Times Union does not issue refunds and does not credit partially used billing periods, though the terms note that any refund or credit is at the publisher’s sole discretion.3Albany Times Union. Subscriber Terms and Conditions If EZPay just billed you, you’ll ride out that full cycle either way.
Auto-Renewal and Premium Edition Surcharges
EZPay subscriptions renew every four weeks for both print and digital plans, which produces 13 billing cycles per year rather than 12.3Albany Times Union. Subscriber Terms and Conditions Promotional rates roll over to the standard rate automatically once the promotion ends, without additional notice from the publisher.
The paper also publishes up to nine premium editions per year, each carrying a surcharge of up to $8 that draws down your prepaid balance and can shorten the length of your subscription period.6Albany Times Union. What Is a Premium Issue, and Will I Be Charged for It If unexpected charges are what pushed you toward canceling, premium editions are a common source subscribers don’t notice until they read a statement closely.
Retention Offers and Your Rights
Expect the representative to offer a discount or promotional rate to keep you subscribed. Under New York law, the Times Union may present a retention offer and explain what you’ll lose, but it cannot give you false information about how to cancel or unreasonably delay processing your request.7New York State Senate. New York General Business Law GBS 527-A If you’ve decided, say so plainly and ask the representative to complete the cancellation and give you a confirmation number.
Keep a Record
Document whichever method you use. For a phone call, note the date, time, and representative’s name, and get a confirmation number. For an email, keep a copy of your sent message and any reply. If a charge posts after your cancellation should have taken effect, that record is what you need to dispute it with the paper or with your bank.7New York State Senate. New York General Business Law GBS 527-A