To cancel T-Mobile Home Internet, call T-Mobile customer care, confirm the cancellation with a representative, and return the gateway within 45 days. There is no annual contract and no early termination fee, but service always ends at the close of your current billing cycle rather than the day you call, and the final month is not prorated.1T-Mobile. Cancel Service2T-Mobile. Frequently Asked Questions – T-Mobile 5G Home Internet
What to Have Ready Before You Call
T-Mobile verifies your identity before it will process a cancellation. The main authentication is your account PIN, which can be anywhere from 6 to 15 digits depending on what was set at activation. You can view or reset it in the T-Life app or your online profile.3T-Mobile. Set Up and Manage Your T-Mobile ID
Have your account number handy too. It appears on any recent bill, which you can download from your online account if you no longer keep paper statements. While you are logged in, check whether you still owe a balance on an Equipment Installment Plan for the gateway. If you cancel with an active EIP, the entire remaining balance becomes due immediately.4T-Mobile Support. Equipment Installment Plan
How to Make the Cancellation Call
You cannot cancel online or through the app. A phone call is the only route.1T-Mobile. Cancel Service Dial 611 from a T-Mobile device, or call 1-877-746-0909 from any phone. The general line at 1-800-937-8997 can also route you.5T-Mobile. Contact Us Representatives are available 4 a.m. to 9 p.m. Pacific Time, every day.
The representative will ask why you are leaving and will usually offer a plan change or credit to keep you. You do not have to accept anything. Once you confirm the cancellation, ask for a confirmation number or email before you hang up. That is your proof if a billing dispute comes up later.
Retail stores can help with questions and equipment returns, but store staff typically route the cancellation itself through the same phone process.
Turn Off AutoPay Yourself
Canceling the account does not switch off AutoPay.6T-Mobile. AutoPay If you leave it on, T-Mobile can still pull the final bill from your card or bank. Log in before or right after the cancellation call and disable AutoPay manually. You can pay the last statement by other methods when it arrives.
Returning the Gateway
The gateway has to reach T-Mobile’s return center within 45 days of cancellation. Miss that window, and you’ll be charged a non-return fee of up to $370. The same charge applies if the device arrives damaged or inoperable.7T-Mobile. Account Support – T-Mobile 5G Home Internet8T-Mobile. Return a T-Mobile Coverage Device or Internet Gateway
Ask T-Mobile for a prepaid shipping label when you call. It usually arrives by email within 24 hours. Pack the gateway in a padded box, include the Return Authorization Slip, attach the label, and drop it at a UPS location.8T-Mobile. Return a T-Mobile Coverage Device or Internet Gateway Keep the drop-off receipt. If the shipment goes missing, that receipt is your only evidence the device left your hands.
You can also bring the gateway to a T-Mobile store for instant confirmation, which many people prefer over trusting the mail.
What the Final Bill Looks Like
T-Mobile does not prorate the last month. Because cancellations take effect at the end of the billing cycle, you pay the full monthly rate no matter which day you called.1T-Mobile. Cancel Service Depending on the plan, that final charge is $50, $60, or $70 before any multi-line discounts.9T-Mobile. 5G Home Internet Plans The statement will also carry any remaining EIP balance and the non-return fee if the gateway has not arrived.
Access to your online account gets restricted shortly after service ends. To pay the final balance without logging in, use T-Mobile’s guest pay tool at t-mobile.com/guest-pay, or call customer service and pay over the phone.10T-Mobile. T-Mobile Guest Pay Leaving a balance unpaid for more than 30 days can result in a late-payment entry on your credit report and can lead to the account being sent to collections.
If the account closes with a credit balance instead, T-Mobile requires at least 30 days of no payment or charge activity before it issues a refund.11T-Mobile. Adjustments and Refunds
When Cancellation Isn’t the Right Move
A few situations have their own path and are worth flagging before you make the call.
If someone else wants to take over the service, T-Mobile offers a Change of Responsibility transfer instead of cancellation. You start the process by phone; the new owner has to call within 30 days to accept, be at least 18, pass a credit check, and sign a new agreement. Promotional pricing does not carry over, and an EIP can only be transferred once.12T-Mobile Support. Transfer Account or Line Ownership
Active-duty service members with orders relocating them for at least 90 days to a place T-Mobile does not serve can cancel without penalty under the Servicemembers Civil Relief Act. Send T-Mobile written or electronic notice with a copy of your orders and your requested termination date. Outstanding taxes and charges through your last billing period still apply, but no early termination fee can be charged. Suspension for up to 39 months is available as an alternative to cancellation.13Federal Communications Commission. Military Service Members and Wireless Phone Service
For a deceased account holder, a family member or authorized person can close the account by calling 1-877-746-0909 or 611 from a T-Mobile phone. T-Mobile does not require a death certificate to begin. Have the account holder’s name, phone number, date of birth, and the last four digits of their Social Security number ready.14T-Mobile Support. Cancel an Account of a Deceased Family Member